TT
Thato T
Active since May 2021
8
Reviews
0
Industries
Reviews
8 reviews8 months ago
Great customer service
I am happy with the service I’ve received so far. Everyone is patient attentive, and they escalate issues if they can’t fix them immediately. Turn around times are also quick. I’d like to thank Faith and Simbonile for their patience and fast response times.
0 replies
24 months ago
Horrible customer service
MrD only works if you don't encounter any issues. Otherwise their customer service is horrible. Even on the call, they have a bit of an attitude and are not very invested in solving your issue. I like using them because I'm with FNB and they are a partner, but I am willing to forfeit some eBucks if I am guaranteed good customer service.
0 replies
24 months ago
Fast service
Tebogo was very helpful and went the extra mile to resolve my technical issue. Which is important because I work from home and I needed the help urgently.
106 replies
29 months ago
The customer service...
The customer service is always efficient and timely.
73 replies
34 months ago
It is always a pleasure to speak to Affinity Health customer service
It is always a pleasure to speak to Affinity Health customer service. Gabby was professional and helpful.
60 replies
34 months ago
Terrible spa experience
Terrible spa experience. There was no one at the reception when we arrived. The venue was not spa-like at all. The ladies lacked professionalism. We were not given any privacy while changing - the kept coming in and out of the room while we were changing and made no effort to apologize. Moreover, they were sick, this kept sniffing ever second, with no mask worn. They also made erratic movements during the massage that made relaxing really difficult.
0 replies
38 months ago
I spoke to Gabby M to get an authorisation to see the GP
I spoke to Gabby M to get an authorisation to see the GP. She was helpful and processed my request exactly at 8am when they open. It is always a pleasure speaking with Affinity Health people.
56 replies
60 months ago
Low Safety measures to Scams
On the 3rd of May, I lost R10 000 in just 2 minutes. After I realised that there was fraudulent activity on my account, I called the bank, in which it took about 20 minutes to get hold of an agent. The bank also does not have an option to decrease limits on their App. And there is no option to block your online banking. A fraud case was opened, and a week later, I received a call from the investigator (Hleziphe) who told me that the bank cannot retrive any of the money and that the case will be closed. Safety risks: You don't get notified when someone/you log into your banking app/online banking No OTP/authorization of transactions No notifications of inter-account transactions (from GoalSave to Current and Visaversa) No option to decrease limits (unless I missed it) Difficult to get hold of agents
106 replies
Review Distribution
5 Star
5 (62.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
2 (25%)