Active since May 2021
My experience is the worst . The staff is unfriendly . I had the worst experience when I had to move in on the 1st of February . I requested to move in gradually from the 29th to the first then I was given the key . My unit had a leakage in the wardrobe so I reported it from the 26th Monday until Wednesday going to the office . Azola was very rude to me telling me that my move in date is the 1st of Feb then I asked them to move me to a different unit then they refused saying that there is no available unit so when I went on the 1st of Feb i found the stove out , basin out and cupboards out . And worst part it was a Sunday. And there was no one in the office .
My experience was very disappointing. The place was incomplete and we paid a lot of money for a big group. The staff was unfriendly and untrained . On arrival at the reception, Nomonde didn’t know what to do and there was a lot of confusion she said we didn’t have a booking at all until I showed her a booking confirmation. We got to the unit and the aircon was leaking and the pool area was unpaved , how will we swim after stepping on an unpaved area ? We were moved to another unit only to find out that the gyser wasn’t working and also the aircon on the smaller room . I was very disappointed we bathed with cold water for 3 full days and only on the 4th day that’s when they came to repair the gyser . My family never enjoyed their stay . I would never advise anyone to book with them they have extremely bad service
Excellent service. Everything agreed on was done to my satisfaction
The waiter poisoned my food . I’m having a very bad tummy ache and I had a very bad day
IHS is a pathetic agency, I'm super furious right now. I paid my rent but missed R400 and promised to pay it on the following week, then they cut my electricity through protea meter. I really want some action to be taken against these people . They are ridiculous. It is illegal to restrain basic needs from tenants be it electricity or water .
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