NA
Nala Apartments
Unclaimed Business
NA
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Real Estate
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Nala Apartments
Nala Apartments has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Nala Apartments across 4 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMR
Moraka R
1 reviews | Active since Jan 2020
6 Feb 2026, 22:31
Rental increase every month
Worst place to stay at honestly speaking. I was happy when I found this place and thinking finally it’s a Social Housing then rent is affordable. All of the sudden they change hot water from meter to billing. I got billed for days I wasn’t in the apartment. I enquired 3 weeks straight via email and in person and get told they don’t have the reading and they have requested and they will email them.i am expected to pay over R250+ of hot water that I was only in my apartment for 10 days. And now am sent a letter of demand and with a threat of eviction. Other part is that access fee for cold is still paid and which means for water alone is half of the utilities I pay monthly. I sent countless emails and no one will help. This is only to mess up my credit and I am paying like someone who is in a private rental. I’m expected to pay close to 5k on a social housing anf when I signed my lease it was a very affordable rental and that was to get us to sign the lease…
Helpful (0)
|Replies (0)MR
Moraka R
1 reviews | Active since Jan 2020
6 Feb 2026, 22:31
Rental increase every month
Worst place to stay at honestly speaking. I was happy when I found this place and thinking finally it’s a Social Housing then rent is affordable. All of the sudden they change hot water from meter to billing. I got billed for days I wasn’t in the apartment. I enquired 3 weeks straight via email and in person and get told they don’t have the reading and they have requested and they will email them.i am expected to pay over R250+ of hot water that I was only in my apartment for 10 days. And now am sent a letter of demand and with a threat of eviction. Other part is that access fee for cold is still paid and which means for water alone is half of the utilities I pay monthly. I sent countless emails and no one will help. This is only to mess up my credit and I am paying like someone who is in a private rental. I’m expected to pay close to 5k on a social housing anf when I signed my lease it was a very affordable rental and that was to get us to sign the lease…
0
Replies (0)MM
Mukondeleli M
1 reviews | Active since Jan 2020
1 Feb 2026, 19:39
Worst experience at Nala Apartments
My experience is the worst . The staff is unfriendly . I had the worst experience when I had to move in on the 1st of February . I requested to move in gradually from the 29th to the first then I was given the key . My unit had a leakage in the wardrobe so I reported it from the 26th Monday until Wednesday going to the office . Azola was very rude to me telling me that my move in date is the 1st of Feb then I asked them to move me to a different unit then they refused saying that there is no available unit so when I went on the 1st of Feb i found the stove out , basin out and cupboards out . And worst part it was a Sunday. And there was no one in the office .
Helpful (0)
|Replies (0)MM
Mukondeleli M
1 reviews | Active since Jan 2020
1 Feb 2026, 19:39
Worst experience at Nala Apartments
My experience is the worst . The staff is unfriendly . I had the worst experience when I had to move in on the 1st of February . I requested to move in gradually from the 29th to the first then I was given the key . My unit had a leakage in the wardrobe so I reported it from the 26th Monday until Wednesday going to the office . Azola was very rude to me telling me that my move in date is the 1st of Feb then I asked them to move me to a different unit then they refused saying that there is no available unit so when I went on the 1st of Feb i found the stove out , basin out and cupboards out . And worst part it was a Sunday. And there was no one in the office .
0
Replies (0)SR
Shenen R
1 reviews | Active since Jan 2020
4 Jan 2026, 15:24
Poor service
I’m extremely disappointed about Nala apartment in Ferndale and their services. Every time it rains my unit gets flooded. I have sent emails thousands times complaining about the situation and let them know that if we are not around there will be damages. I have furniture that is at risk of being damaged. My fridge and washing machine are always floating on top of the water. I went home for holidays, I even had a blanket behind my door to limit water intrusion but when I came back I found that my unit was flooded and smelly because of water that rained and dried there, no one bothered to check. Before I left I went to inquire on the progress of addressing the issue I was told they are busy with it they’re still at block 2, now I came back to a door that is not closing because it is swollen of water. I am going to sleep with an open door. What about my furniture who will fix it. Imagine a fridge plug in under water for a prolong time. Worse service ever. I’m extremely disappointed ☹️ if the tiles and doors can be broken what about my furniture.
Helpful (0)
|Replies (0)SR
Shenen R
1 reviews | Active since Jan 2020
4 Jan 2026, 15:24
Poor service
I’m extremely disappointed about Nala apartment in Ferndale and their services. Every time it rains my unit gets flooded. I have sent emails thousands times complaining about the situation and let them know that if we are not around there will be damages. I have furniture that is at risk of being damaged. My fridge and washing machine are always floating on top of the water. I went home for holidays, I even had a blanket behind my door to limit water intrusion but when I came back I found that my unit was flooded and smelly because of water that rained and dried there, no one bothered to check. Before I left I went to inquire on the progress of addressing the issue I was told they are busy with it they’re still at block 2, now I came back to a door that is not closing because it is swollen of water. I am going to sleep with an open door. What about my furniture who will fix it. Imagine a fridge plug in under water for a prolong time. Worse service ever. I’m extremely disappointed ☹️ if the tiles and doors can be broken what about my furniture.
0
Replies (0)JM
Joseph M
1 reviews | Active since Jan 2020
30 Oct 2025, 14:45
Useless bunch of Snobby brats
Yoh!!! These people treat us like peasants; it's like they just called each of their friends to come work in an industry they don't understand at all. Getting feedback is like trying to find canned tripe. What a waste i wish there was a way to get the Government to come look at how badly things are going here.
Helpful (0)
|Replies (0)JM
Joseph M
1 reviews | Active since Jan 2020
30 Oct 2025, 14:45
Useless bunch of Snobby brats
Yoh!!! These people treat us like peasants; it's like they just called each of their friends to come work in an industry they don't understand at all. Getting feedback is like trying to find canned tripe. What a waste i wish there was a way to get the Government to come look at how badly things are going here.
0
Replies (0)