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Ash S

Active since May 2021

6

Reviews

0

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Reviews

6 reviews

6 months ago

Seamless quality service

Very impressed with tech.co.za! Great, clear communication throughout the entire process, and the digital delivery of my Microsoft licence was quick and seamless. Best price I could find online. Professional service and highly recommended. Thank you!

0 replies

8 months ago

Extremely Disappointing Online Service

I bought from this store because I cannot get to the shops right now, but one of the items delivered — Bamboo Baby Super Wash — arrived expired in 2024 (it's now the end of 2025). I sent clear photos to customer service, expecting a simple online refund or replacement. Instead, I was told the only option was to go in-store, which defeats the purpose of ordering online. After pushing back, a supervisor, Thabo M, said he would speak to finance about a voucher/refund and that I would hear back within 24–72 hours. It has been much longer, and I’ve received no update, no follow-up, and no replies to my emails. Receiving an expired product is bad enough, but the lack of accountability and communication is even worse. Really disappointing experience — I won’t buy from them again.

0 replies

9 months ago

Systemic decline of quality and service

We tried Ocean Basket Montecasino again using a voucher from a previous complaint, and the experience was even worse. A ****roach was found in my pregnant sister-in-law’s drink, our starters were cold and undercooked, both mains had to be sent back, and my daughter’s chips were stale and reheated. Service was poor despite the restaurant being empty. The manager blamed the ****roach on getting ice from next door, which raised even more concerns. Seems the decline of quality and service is systemic. Absolutely unacceptable – we won’t return.

0 replies

20 months ago

Returned items not refunded

I am not received refunds for 2 orders from the beginning of November. I have sent back all 3 return items together on the 11th November in a single box (Courier Guy collected). The one return has been concluded and refunded, but the other 2 have not. How can 1 be concluded when all 3 items were sent together? I would like to know the status of the other 2 refunds as it has been over a month now.

18 replies

27 months ago

Service agents not equipped with tools to actually help

Tried to place an online and the payment failed. The order wiped out my online store credit. Over 35min on the phone to multiple agents only to be told there is nothing they can do but escalate it which will take 2-3 days just to get the credit reallocated, so I will not get my order in time. It turns out systems faults result in zero help. How do you expect your agents to be helpful and service the clients when they have no ability to action anything themselves?

1 reply

The Courier Guy

46 months ago

Communication system issue penalises customers - they make you pay more to get your delivery

They don't communicate how long you have to collect your parcel from the lockers (on the receiving email or SMS - a system bug on their side) and then make you to pay again to get your delivery. Customer service not enabled to actually help customers. This could be so easily fixed - the parcel was still in the locker when I went to go collect but no one seems willing. Such a shame for what could have been a great service to South Africa and a great opportunity for other businesses.

0 replies

Review Distribution

5 Star

1 (16.7%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

1 (16.7%)

1 Star

4 (66.7%)

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