NM
Ntokozo M
Active since Jun 2021
4
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Reviews
4 reviews42 months ago
Connect is a no go area
his company will ruin us financially. I have an account with Connect Financial Solutions through a revolving account with Hi-Fi Corporation. In September I paid a lot of money towards my account but I was still debited for R2400. This is despite the fact that I only had R1500 outstanding which was not in arrears. I don't understand how do you debit someone for more then what they owe. Furthermore, the debit order was too high when compared to my balance. I requested for a refund and I was told 7-14 days. After 14 days I called again only to find out that a refund was never lodged in the system. They did me dirty again in October. This time they debited me for R900 when my outstanding balance was just above R1500. I have never heard of an account that gets debited more then half of the outstanding balance when the account is not in arrears. I complain again only this time I am told that this is a revolving account so no refund or money reversal. Yet just last month I got one. I am really tired of them. There is nothing more frustrating then having a debit order that is unexpectedly high. My next stop is the ombudsman. I have not received the contract I requested a week ago
0 replies
42 months ago
Connect Financial Solution is a no go area.
This company will ruin us financially. I have an account with Connect Financial Solutions through a revolving account with Hi-Fi Corporation. In September I paid a lot of money towards my account but I was still debited for R2400. This is despite the fact that I only had R1500 outstanding which was not in arrears. I don't understand how do you debit someone for more then what they owe. Furthermore, the debit order was too high when compared to my balance. I requested for a refund and I was told 7-14 days. After 14 days I called again only to find out that a refund was never lodged in the system. They did me dirty again in October. This time they debited me for R900 when my outstanding balance was just above R1500. I have never heard of an account that gets debited more then half of the outstanding balance when the account is not in arrears. I complain again only this time I am told that this is a revolving account so no refund or money reversal. Yet just last month I got one. I am really tired of them. There is nothing more frustrating then having a debit order that is unexpectedly high. My next stop is the ombudsman. I have not received the contract I requested a week ago.
0 replies
59 months ago
#DiscoveryDidGood
I had a positive experience with the Discovery Insure Retentions department. Shamanie Naidoo really came through for me and replied to all my queries. Great work.
53 replies
59 months ago
Don't choose Dial direct.
I have not received my policy for days now since I took the policy. I have been trying to call but I keep being put on hold. I have spent over 500 rands on call bills. I now want to cancel but I am still not able to speak to a consultant! Don't take it!
53 replies
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1 (25%)
4 Star
0 (0%)
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2 Star
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1 Star
3 (75%)