ZZ
Zimele Z
Active since Jul 2021
4
Reviews
0
Industries
Reviews
4 reviews2 months ago
Shocking Customer Experience
Ticket Received - 480424 - Re: 456384 - Books - Invoice Request (Two Separate Invoices). 22 Jan 2026 - Invoice Request. l placed an online email request for 2 books, no answer. 11 Feb 2026 - l called the Call Centre, they said they can see no one actioned the request and promised to send an invoice immediately. 20 Feb 2026 @ 14:01 Lukhona Mavalana l Call Centre Associate ( Intern )| Van Schaik Online | G017 . Thank you for your enquiry. Kindly accept our sincere apologies for the delayed response. Please let us know if you still require our assistance regarding your request. We will be happy to assist you further. Thank you for your patience and understanding. Please do not hesitate to contact us should you require any further assistance. Kind Regards, 20 Feb 2026 @ 18:42 Good day, Yes, please would you help me with the invoice for the book that is available. 20 Feb 2026 @ 18:43 Reference Number: 480424 We would like to acknowledge that we have received your request and a ticket has been created. A support representative will be reviewing your request and will send you a personal response, usually within 2 working days. Thank you for your patience 20 Feb 2026 @ 18:43 Dear Your ticket - Books - Invoice Request (Two Separate Invoices) - has been closed. We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email. Sincerely, Vanschaik Customer Support Support Team Comments Today, 21 Feb 2026, is exactly one month with no results. How are you a best bookstore when you have such a bad customer experience, just to get an invoice quote. Maybe to get a book will be one year. Book Express is the best, l got an invoice quote in two days on a Sunday, unfortunately my company bursary does not use Book Express as a vendor. Please note, l will also raise my experience with my employer to re-consider Van Schaik Bookstore as a preferred vendor for our studies.
0 replies
8 months ago
Looking for transparency and honesty, a policy which will cover exactly what you paying for without any hidden costs.Outsurance is exactly what you need and their package comes with the best customer service.
Highly recommended if you are looking for the best customer service, which will make sure they teach you about the products you are taking with honesty and transparency. I requested to be contacted by Outsurance and several other insurance companies, but because of the best customer service I received, I knew Outsurance was exactly what I was looking for. The service I received was out of this world. He is such an asset to the company. He made me feel comfortable with the decision I was taking. It wasn't just about the customer service but also the insurance they provide and what it covers; it is exactly what we are looking for. To S.Kay Sekao you are the best, and knowing that I am covered by Outrance makes me have peaceful nights, not having to worry about unforeseen accidents.
2 replies
50 months ago
Account Nr. 6143939 - Underpaid by R11 256,83
Dear Hollywoodbets My account number with Hollywoodbets 6143939. My account balance was @R39000 by 5am this morning. Yesterday my ticket was not paid and l won R16 341,57 stake R10 000. Today this morning l won R782.77 stake R290. If you add all this my account is supposed to be R66 414.34 but is shows R55 158.51 which is short by R11 256,83. This is really frustrating and poor customer service. Regards Zimele
0 replies
58 months ago
Legal Assistance
l have a Legal Insurance Cover with Law For All (FSP - 43170) for over 5 years. It was my first time to call for assistance and l have since received bad service. l made a second call and l was told l gave a wrong number to be contacted on. L told the agent please play your recording before you answer who is wrong or not. lm still waiting for a call. To make matters worse l was told my case is not an emergency. Does it means its not worthy to be attended the soonest since lam reporting it. The installment we pay every month is never late, but it ok for Law for All to treat you as a number, and not give customer service. l even sent an online request since l still don`t have any reply. My case number C1196/7/2021 Legal Insurance Cover Customer Nr. A AICLIPCO7108493 If no one calls today, please close my account and keep the subscriptions as your present.
53 replies
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1 (25%)
4 Star
0 (0%)
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1 Star
3 (75%)