GC
Gaynor C
Active since Sep 2009
6
Reviews
0
Industries
Reviews
6 reviews38 months ago
A Bunch of Thieves
A zero rating would be the most appropriate. I wish I had read the reviews before deciding to use these undertakers. Similar to what has happened to the other people, money was extorted from us from day one and they refused to release our loved one’s body unless even more money was paid. A bunch of thieves is what they are. Do not use this company. You will regret it.
0 replies
44 months ago
Outstanding Service
Good service is hard to come by these days, especially when you have a serious complaint to sort out! However, I’d like to commend the service of Vanishree Kenneth from Retailability who assisted me with resolving a long overdue incorrect charge on my Edgars account and thereafter also assisted me with getting my name cleared from the Credit Bureau because RCS did not do their job properly. Outstanding team members should be celebrated!
0 replies
65 months ago
Five Months Later and Still No Refund
I have now reached my wits end with trying to get a refund from Edgars/RCS for an online purchase made 5 months ago. I placed an online order of R1209,65 on the 7th May 2020 and out of the 7 items ordered, I only received one (to the value of R79.95) as the delivery note stated they were out of stock for the remaining items. Yet, Edgars proceeded to debit my account for the initial order amount of R1209,65 when I should only have been charged for the one item I received. After forwarding all the necessary requested documentation and numerous emails sent back and forth between departments, the issue still hasn’t been resolved and I will essentially soon be paying an installment for items I did not receive. I cannot understand how a simple procedure is taking so long to resolve. I must also emphasize the pathetic customer service. During these five months, I’ve been the one continuously following up, there has been absolutely no effort made by Edgars/RCS. My airtime has ran out on numerous occasions due to being kept on the line in excess of 20min and non of the staff has had the courtesy to call back.
56 replies
66 months ago
Four Months Later and Still No Refund
I placed an online order of R1209,65 on the 7th May 2020 and out of the 7 items ordered, I only received one (value-R79.95) as the delivery note stated they were out of stock for the remaining items. Yet, Edgars proceeded to debit my account for the initial order amount of R1209,65 when I should only have been charged for the one item I received. After forwarding all the necessary requested documentation and numerous emails sent back and forth between departments, the issue still hasn’t been resolved and I will essentially soon be paying an installment for items I did not receive. I cannot understand how a simple procedure is taking so long to resolve. I must also emphasize the pathetic customer service. During these four months, I’ve been the one continuously following up, there has been absolutely no effort made by Edgars. I suspect the issue will be dragged out even further now that their credit facility has been taken over by RCS. Definitely closing my account after this issue has finally been resolved.
0 replies
129 months ago
Dodgy Service Providers
We've been waiting for three months for a claim to be resolved by Standard Bank's service providers. They came to 'fix' the initial problem and were never to be seen again. The resultant damage of the initial claim has yet to be fixed and in addition to that, these service providers have caused even more damage to our home when they came to repair the initial problem. And that is besides the ridiculous excesses which have to be paid. I've contacted the claims call centre twice and on the second occasion was met by an unprofessional agent who didn't let me finish one sentence without interrupting me. So needless to say, it was a senseless, not to mention costly, 20 minute phone call. We will definitely be looking into switching to another company for our home insurance as this is essentially Standard Bank's problem to resolve as they are the ones who appoint the service providers and should therefore follow up on matters like these and yet they have once again failed their customers by appointing dodgy service providers.
137 replies
133 months ago
8 Months Later - Still Waiting for Gate's Locks
We had a Maxidor slamlock gate installed in September 2014. The gate was installed by Maxidor technicians with the incorrect locks for that particular gate as they were apparently out of stock of the correct locks. We were basically forcing the gate open with one key for two different locks. This resulted in me being locked out of the house for 4hours, 3months ago when the lock jammed and the gate would not open. After numerous frantic phone calls, the technicians came and just replaced the locks with the same incorrect ones as they were STILL out of stock! This completely defeats the purpose of this \security"gate as we are now opening the gate with TWO separate keys for two different INCORRECT locks and it doesn't even lock when slammed! For this 8 months we have not received EVEN ONE phone call from Maxidor as to when this will finally be resolved. We have been the only ones calling them. Pathetic service. I would not recommend theses \""industry leaders\"" to anyone. """
76 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (33.333333333333336%)
1 Star
3 (50%)