WS
William S
Active since Jul 2021
4
Reviews
0
Industries
Reviews
4 reviews55 months ago
Poor Claims Experience
After the passing of our mother we logged a claim with Standard Bank and provided all the requested claim supporting documents. It is now 10 business days and we are still waiting the payment of the claim. Whenever we call we are told that the funds will be available within 24 to 48 hrs. Policy number: 117270491308 Contact number: 0849454066 Looking for someone to call me and explain the delay and assist with the payment of funds.
106 replies
55 months ago
Lack of communication from the insurer during bereavement
This review is on behalf of my wife (Sibongile Gosana) as we went through this horrendous claims process together following the passing her mother. We logged a claim with Hollard on the 05/10/2021 and the insurer requested certified claim supporting documents which they were provided with the very next day on the 06/10/2021. Now this is where it gets interesting, after Hollard Life Assurance Company Limited received the requested certified claims documents, they went on to provide us with their own claims application & discharge form - which was also completed and sent back to the insurer. The insurer did not call us and inform us that certain parts of their claims application form were not completed until we followed up with them on the payment to be made. We constantly had to follow up with the insurer if all the necessary information was received as they never called us to provide an update on the claim or outstanding information. This claims process is so unbearable, especially when having to run around making arrangements for the funeral and having to be subjected to extended holding times. To date we are yet to receive the pay-out of the policy as we have to settle the undertakes invoice and others.! After we submitted all the requested certified documents on the 08/10/2021 - we were advised that the monies will reflect in the beneficiaries bank account withing 12 to 24 hours - which is still to happen. Grieving for the loss of a loved one and dealing with an insurer like Hollard Life Assurance Company during this difficult time of bereavement is truly emotionally draining. Policy number: 14560523 Claim number: WF588 080 202
106 replies
56 months ago
Terrible Service Experience
After, I received an instant money voucher from a friend and experienced issues with the voucher due to entering an incorrect pin several times, I decided to contact IM call centre for assistance and I spoke to a guy named Sipho. This guy was rude and impatient and even spoke over me and refused to listen to what I was trying to tell him.
0 replies
58 months ago
Lies and fabricated stories
So after being a customer of Rain for just over 12 months. Due to financial constraints with the Pandemic I decided to terminate my service with Rain on the 31/05/2021 online on their website. This was after I was paying for the service manually and would often forget to make the payment for their service and my service would be suspended until I process a manual payment and get connected. I then decided to switch to debit order collection. After I cancelled the service on their website no payment was collected for June as it is a month to month service and to my surprise on the 15/07/2021 an amount of R250.51 was debited from my bank account, this after my sim card and service were cancelled on the 31/05/2021. This after no debit order was collected from my bank account on the 01/06/2021. Upon my request for my money to be refunded I was told by 2 of their agents that I will not be refunded - while pushing me away to not come back again. I would like for my account to be credited with the R250.51 that was debited from my bank account on the 15/07/2021. Hoping to get a response from someone that if willing to resolve the matter amicably instead of being concerned with pushing and shoving a disgruntled customer away. Upon my request for a detailed transaction of my service, I was provided with Apr, May and June service statement. What a joke is that 3 months statement or billing is hardly a detailed service statement.
159 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (25%)
1 Star
3 (75%)