LO
LAUREN O
Active since Sep 2009
163
Reviews
0
Industries
Reviews
163 reviews2 months ago
Disappointed customer
I've bought a device from my Bank on Black Friday and received a sim card with data that can be used for 6 months. When I've inserted it into my phone, it gave me so much problems. My phone was literally blocked!!! I had to go to vodacom to clear my phone back to factory settings. When I've queried it with the bank, they've asked me to put the sim into a phone that only uses 1 sim card, nothing of that sort happened. I was then advised to take it up with you (Vodacom). Why do you sell phones to us that can ONLY take Vodacom sim cards? We don't buy phones to experience such a problems and why don't you tell us that in advance, so that we can decide if we do want to buy or take out contracts with you. I had to go back to the bank to do a lot of changes on my accounts and also had to pay cleaning my phone!!! This is so bad
56 replies
2 months ago
Furious Customer
I would like to let you know about my disappointment with your delivery process. Why do you charge us when we haven't received the items yet?? Tomorrow is the 10th when you draw the statements and I'm still waiting for 4 items which totals to R1,600, of which that amount has already been added to my account and I need to return them because the 2 that I've already received, I had to return them because it was too small for my son. That means the rest of the trousers will also need to be returned. So now my monthly payment will go up to R750pm, whereas if the items were received in time and returned in time, my monthly payment would be only R500. What a massive difference!! Please look into this, because it affects us as the customer badly. Only charge if the item was collected. I have another problem with their notification when yhe items were delivered at the store. In December I've received an sms saying my items is on the way to the store. After TWO after receiving that message I've decided to go to the store to find out where my items were. Only to be told it has arrived!!!! No notification to say come and fetch your item. Two of the other items (same order) I was only called on the 02 January to let me know my order has arrived. And then what happened, I was already charged for them on my monthly account and I had to return them because they were too small. That's how it's impacting us negatively. Please look into this problem
0 replies
4 months ago
Furious and concerned customer
I've bought 2 devices on your App on the Black Friday week and received 2 Sim Cards for the devices bought. Two weeks ago my son tried to use the first Sim received in his phone with his vodacom Sim, the phone went off and afyer recharging he tried switching the phone on. The phone kept on saying wrong pin used. Eventually the phone was blocked. Today the same thing happened to me with the 2nd Sim received from FNB connect. I didn't receive any calls today, only now when I've tried to call my mother, she said she's trying to call me back but the calls are not coming through. I then decided to restart my phone, only to be told "wrong pin." What a coincidence? I can't even log into my phone. This is very sad and suspicious at the same time. I don't know what can be done from your side, but please make sure my money is protected. As of now, I have no idea how to fix this problem. If this is what your free data causes, then I would rather not want it. What an inconvenience this is. I'm not sure how you're even going to get hold of me, since I don't have a phone working. Please contact me on my husband's number if you want to get hold of me.
53 replies
5 months ago
Disappointed Customer
Thank you for investigating the matter. The guys came out to have a look at my mahcine on the 15 Nov. I was promised to have a quote by the Monday. I didn't get any response. I've called the Wednesday, once again I was told to get it by close of business that day. Nothing. I've then decided to make contact with your WhatsApp team on Wednesday this week, the one lady Charlene escalated it for me, only to receive an email later that day from some company telling me they unfortunately don't service my area. First I thought it was the same company's people who came out, only to realise it was a different company. I then made contact again and were assisted by Sakhi who also said my query will be escalatedd and hopefully get a response the same day or on Thursday. No one made contact with me. I'm so disappointed with your after service. Previously I've had such good after service, not sure what went wrong?
53 replies
5 months ago
Inconvenienced Customer
Good day, could you please review my credit card balance. Yesterday someone called me and offered me the Private Bank account. I thought let me try it out, not knowing I'll be inconvenienced. The guy didn't even told me how it will impact me. I thought it was just an account change and had no financial implication. Please explain that to me. Lastnight I saw there were 2 credit card accounts, I couldn't understand why, because that was definitely what I've asked for. At midnight I saw the new account had dissappeared, only to realise this morning that the new account was still missing and my old account had missing money and a big transfer showing. I couldn't buy anything today, only to call the call centre at 18:30 and be told that FNB had technical difficulties. The lady I spoke to wasn't very polite and the more I've told her I don't see the secondary credit card account she's seeing on her side. She kept on telling me she can she the account. Why would I call and say I can't see anything if it's there? Also the amount she gave me was almost R3,000 less than what I've had yesterday afternoon, after I've swiped at around 15:33? The only money I can remember spending after that was around R350 max today. Could you not at the very least send us some kind of communication, to avoid us the embarrassment at the stores/garages. Today of all days people really needed to be advised. Secondly, I've bought a tv on your site this morning. Why is it such a hassle to have the tv delivered if I've send you OUR tv license number (paid up to date)? The tv license is in my husband's name, but we are married and do have the same surname and do stay in the same house. Surely you can also see on your system that we're on a family package? Why do we have to complete an affidavit? Now we have to go throught so much trouble when you have the information infront of you? I've bought 2 tv's this year alone on other sites, never did I had to go through so much trouble. Please look into this, to make it a peaceful and happy transaction for the customer.
53 replies
5 months ago
Concerned Customer
Good day, I would just like to query my Ebucks points. I've noticed the points is different from last month and the previous months. The points I need to reach is less than last month. Dor example, under My Cards last month was 3,500 that I had to reach, this month it's 2,500. It's like that under all of them, reduced. Could you kindly check/advice if it has been changed from November. Thank you
53 replies
5 months ago
Disappointed customer
I've been trying for the past almost 3 weeks for someone to come out to come and have a look at my washing machine. I've called again during the week and was told I need to first pay for someone to come out. The person said they've send me an email with the quote, but I haven't received the 1st or second email "sent" to me this week. And no it's not in my spam. Your service used to be so good, not sure what happened. How can 1 pay for a service that haven't been rendered in advance??? Not to mention that no email was sent. Could someone PLEASE call me to discuss.
195 replies
7 months ago
Confused Customer
Good day, I've received an email saying that I will no longer pay a spousal fee on my accound from next month. Could you please advise the reason behind it. I see it has also been removed from me earning points for Ebucks. Your feedback would be appreciated
53 replies
7 months ago
False Advertising and Long Delivery Times
Good evening, I would just like to bring this to your attention, addressed to PNP on Tuesday night: I'm having trouble earning Ebucks on your app due to persistent technical issues. The problems with in-app purchases are ongoing, and when I do manage to order, I experience significant delays, often taking hours to receive my groceries. This unreliability makes it challenging to use Pick n Pay for urgent needs. Recently, I had to opt for Checkers instead, as I needed groceries quickly. It's frustrating and inconvenient. Could you please involve your IT team in resolving these issues? Perhaps collaborating with the developers of the Checkers Sixty60 app could provide valuable insights to improve the Pick n Pay app's functionality. Tonight, I attempted to use the Pick n Pay app, only to realise I'd forgotten what I wanted to buy earlier in the week. I added a few items to my cart, which were previously on special, but when I received a call and went back to complete my purchase, one item's price had reverted to normal. Are we supposed to do an audit on our shopping list before we checkout?? This isn't the first time I've experienced this issue, having reported it in April. It feels like false advertising. Furthermore, the delivery wait times are excessive, often taking hours, whereas alternatives like Mr. D deliver within 60 minutes. I've even waited up to 6 hours for groceries on a Saturday. Online shopping is supposed to be convenient, but the app has become a source of frustration. Honestly, I've never been so dissatisfied with an app as I am with Pick n Pay's.
53 replies
8 months ago
Concerned Customer
Good day, could you kindly check for me. It seems like I didn't get points for the month of August allocated to me for "Income Deposits" and it's blocking me to move up to level 5. Thank you in advance
53 replies
Review Distribution
5 Star
13 (7.975460122699387%)
4 Star
2 (1.2269938650306749%)
3 Star
7 (4.294478527607362%)
2 Star
13 (7.975460122699387%)
1 Star
128 (78.52760736196319%)