TM
Thato M
Active since Aug 2021
7
Reviews
0
Industries
Reviews
7 reviews6 months ago
Horrible customer service
I recently (September 2025) booked at the hotel and requested for an invoice upon checkout, however, I was told I can get it through email. I have reached out to them via email to request for the invoice and my emails are read without any response - it has been weeks without any assistance/response. I called the hotel a day ago asking to talk to the general manager and was told he will contact me back, sadly I am still waiting for the call. I need the invoice for accounting purposes but clearly my simple request is falling on deaf ears. I am extremely disappointed by their customer service!!!
0 replies
21 months ago
Parcel never received
No words can better describe how disappointed I am by the service received. I placed my order on the 28th of June 2024 and delivery was scheduled for the 4th of July 2024 and , I waited the entire day hoping to receive my parcel but that never happened. Then my hope was that perhaps there was a delay of some sort and that the parcel will be delivered the following day, however, I got shocked when tracking that the parcel was “delivered “ yet I never received anything. I then lodged a query via email and Facebook messenger and, was expecting to get an explanation and apology - but there was no response. Then I tracked again out of panic since I was not getting any responses and I found out that the order was “corrected “ and scheduled for delivery today (11/07/24) which I was not happy about as this was an inconvenience. I am now writing this out of frustration as the delivery NEVER made it to my hand, AGAIN!!!
0 replies
25 months ago
Enquiry attempts not answered
I app**** for PhD and have not received any feedback. I sent several emails since February and they have not been responded to. The call centre/switchboard is also not helpful, I have been calling endlessly and would wait on the line for over an hour for NOTHING. The phone rings for so long and only to be hung up/disconnected after an unbearable wait. Today, the 22nd of March 2024, I felt lucky when an agent finally answered but ended up being disappointed AGAIN when he referred me back to send an email to the M&D office which NEVER responds and I explained this to him -just when you was expecting him to come up with another solution, the phone went off and left me wondering if it was a deliberate hangup. What does it take or what best needs to be done to get feedback from UNISA???
0 replies
31 months ago
The call centre agen...
The call centre agent was very helpful and friendly, managed to lower my premium after doing a review
131 replies
52 months ago
DSTV competitions are a scam!!!
Winning a "free upgrade" on spin the wheel competition has brought nothing but misery to our family. If we are not being disconnected, we are being unfairly billed I.e. overcharged for our subscription. As it is, we have paid a lot more than our normal Compact plus subscription of R539 and when I check the balance on the App it shows that we still have to pay MORE for the month of Feb - regardless of having not upgraded our subscription. I have been contacting DSTV for the past two weeks hoping that the matter will be resolved, however, I keep on hearing stories. It seems like the customer care agents are not familiar with the Ts and Cs of the competition as the keep on telling me different stories that DO NOT even align with what is stipulated on the Competitions ' Ts and Cs. If there's one thing I regret it is participating in DSTV competitions. Instead of being happy and enjoying what I have won, I am very frustrated and incurring additional costs. What adds to my DISATISFACTION is that the customer care agents are not even helpful
53 replies
52 months ago
DSTV is horrible
I won a free upgrade late November 2021 and the upgrade was to be effective for a month (15 Dec 21 - 15 Jan 22). A usual monthly subscription for compact was paid and the upgrade was supposed to be free as per T's & C's of the competition. However, last week Fiday ( 7th of Jan) we woke up only to find our services deactivated eventhough a payment was made. I tried to find out what the issue could be that led to our services being disconnected and was very shocked that there was an outstanding balance that was almost double our usual subscription fee. I contacted the customer care only to be assisted by an agent who was in a very noisy background that made it so difficult to hear the agent. The very same agent made me hold for so long, making me incur unbearable airtime costs, only to NOT get my issue resolved. We spent hours with no access to the services we had paid for and was hopeful that the agent will get back to me since I shared my contact details with him and was assured that the matter was being escalated - NO FEEDBACK WAS RECEIVED NOR WAS THE ISSUE RESOLVED. I then had to make another phone call, after waiting for approximately 7 hours since my initial call, because at the rate things were going, it seemed like we were going to spend the night without tv access. Fortunately I got assisted by a competent agent as opposed to the first one and the issue was resolved within few minutes - well, so I thought! On Wednesday the 13th of Jan, the services were discontinued AGAIN. I then had to contact the customer care AGAIN and asked them to downgrade the so called "free upgrade " from premium to compact plus as it was only bringing us misery. The agent then informed me that in order to enjoy the compact plus services we had to make a payment of about R100 within 24 hours as it was outstanding and I did so few minutes after hanging up - I actually paid more (R200+). Now irrespective of our monthly subscription fee being settled, WE STILL DO NOT HAVE FULL ACCESS TO THE SERVICES WE PAID FOR. DSTV should STOP these so called Competitions because it seems like their system is flawed. I am experiencing this misery for the second time - same thing happened in Jun/Jul 2021. Instead of enjoying our winnings we end up being inconvenienced and incurring costs (airtime).
212 replies
57 months ago
DSTV incompetence
DSTV has been running some rewards competitions on their App and I won a free subscription in May when I played their "spin the wheel". We therefore did not have to pay our June subscription as I had won a free subscription for the month, I even checked the account balance on the App and no amount was due to DSTV for the month of June. I then only paid my usual subscription fee in July which was due by the 2nd of July and there was nothing concerning, the amount sue was as expected. However, I got a shock of my life when I checked the account balance for the month of August. It shows that I owe double the amount I usually pay for their subscription I.e. I normally pay R500+ but then for this month it appears that I owe R1000+. I enquired to DSTV via Facebook messenger and they assured me that the matter is being resolved. It has now been a week and a couple of days and the issue has still not been resolved. My account is due today, August the 2nd, and I cannot pay before the matter is resolved. Now I wonder if they will cut their services as a result of their own INCOMPETENCE. Multichoice is failing us!!!
53 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
1 (14.285714285714286%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)