RT
rajan T
Active since Aug 2021
51
Reviews
0
Industries
Reviews
51 reviews1 month ago
Worst service ever
This service is unbelievable. I sat at my laptop and it was interrupted 12 times in 1 hour with my service intermittently going off. I cannot understand how payment for this service is so bad that you can keep getting cut off. I pay a premium for your service yourl need to make sure this doesn't happen again.
53 replies
1 month ago
Intermittent disconnecting 10 times a day. Absolutely frustrated
I recently had a billing problem. I was being overcharged. I was called by a consultant who agreed to discount my package for the next 6 moths. From the installation, I never complained I'm quite frustrated now because my service goes off at least5 times during the evening and about the same during the day. It's most annoying when you paying a premium for something and the connection is so bad. Web africa, get your house in order because your service is atrocious and it's the worst thing to try and get hold of anyone. I waited for11 hrs before I got any response
53 replies
1 month ago
Taking money without consent and atrocious service
I've had webafrica for the first time from December and it's the most ridiculous and atrocious customer service ever. I app**** for a PROMO they were running in December 2025.it took l 3 weeks to install Fibre. The promo was R395 for the first 3 months then R495 thereafter. I was charged R648 in December, R602 in January and R699 in February. They deduct any amount because it's difficult to get hold of them and if you reversed the debit order, they will stop the service. I've been on the chat line from 08h22 and it's now 15hoo and not resolved as yet. This is the most atrocious device provider and they are taking monies out of my account without consent. I called and was put on hold. 20 minutes later I was number 25 of 30,so to reach someone means I have to wait 2hrs on the line. That's how bad their service is. I'm fed up.
53 replies
4 months ago
Just a heads up to customers that are looking for service provider's double check their so called standards and if they have a proper contact number for you. There is nothing more frustrating than chatting to a robot!!!!
We had made an application with Web Africa about 2 half weeks ago only to get feedback about 5 days ago. My husband had to take time off from work to meet with the agent, who was late. The flat was already kitted out with all of the relevant connections due to the previous installation in there. Since then we were advised that we would receive the router in 72 hours ftom Wednesday last week. It is now a week later and we are still waiting. You cannot reach an agent on the numbers you find on the website. Their watsapp messages are automated meaning you cannot have a conversation with a system. This is the most unprofessional company we've ever had to deal with. The payment s always upfront but the service is deplorable. The service provider and technicians are contracted to each other but not a single person know their left hand from their right or can assist you with a contact number if requested. Each of them it seems like they are defending the president !!
0 replies
14 months ago
Absolutely ridiculous service and no logical answers to my questions.
I have vehicle finance account with absa.completion date January 2026.my instalment is R2400 per month and in January 2025 I paid in an amount of R23675.thats about 11 instalments in advance.i am continuously getting emails and calls telling me that I'm in arrears with my payment.How is this possible.How ridiculous is this.I asked them to talk to my husband as he handles this account.They refused.i sent them a letter of Power of attorney.Their response was that my husband and I need to go to a branch and sort it out.I live in Cape town,my husband lives in Durban.Thia is the worst service ever and I will not recommend Absa to anyone.
53 replies
15 months ago
********* behaviour and bad communication betqeen service provider and broker
I recently engaged with a staff member of this company regarding a complaint I had thought my situation was resolved.i spoke to the member and agreed to have a double debit done on my account for the month of January as I was enquiring about the deletion of benefits from my policy.As mentioned,we had an agreement.I recently received an email to say that my policy had been cancelled.i didn't ask to cancel.this is simply atrocious behaviour.i would like all my premiums refunded and an apology for all the inconvenience caused.Also ,please note,all my calls are recorded and will indicate that at no time, did I ask for my policy to be cancelled.I have not used any benefits from its inception.
53 replies
16 months ago
Ridiculous and absolutely atrocious service
I took out a policy about 5 months ago.I am a premium member and pay about R800 monthly.Recently I received a few sms and an email stating that 2 of my benefits will be taken off my policy as of January 2025.I called them and spoke to a consultant regarding this and her answers were that the premium was too high and many couldn't afford so they had to cut off some benefits.i mentioned that I can afford the premium and why is my benefits being cut.i mentioned that if they are cutting off benefits then then the premium should be adjusted for those who cannot afford the higher premium.Why must I suffer the consequences of non affordability when I'm paying the higher premium.She answered by saying...I DONT KNOW.... everything that I asked her was received with a response...I DONT KNOW.This absolutely ridiculous as they don't have trained consultants and nobody wants to speak with me.I sent several emails asking them to call me, nobody did.I want all my premiums refunded as I cannot get any assistance and I have not used the medical aid since inception.
56 replies
20 months ago
Atrocious service
I sent through as n online application 10 days ago.as of yet I have received no communication.i called the office's on Monday 8 times and was put through an extension with no persons available,only voicemail.eventiall I got hold of someone who gave me a cell no that is continuously off.i have no idea what to do as this is atrocious.
0 replies
21 months ago
ABSA breaches POPIA act but wont accept responsibility.BE AWARE AWARE OF YOUR PRIVATE INFORMATION.
For people who have put their trust in the privacy information act with corporate companies, like ABSA ,please be aware that your confidential information is not safe.. My experience, and witness testimonies, have been brushed aside and DISREGARDED as ABSA will not take blame for their representative, giving out account information, to a third party. ABSA credit recovered my car and gave out all my personal information to a third party without my approval, and they are biased in their attitude as they believe in their staffs report Third parties involved have signed affidavits confirming the breach of the POPIA act and ABSA will not act on my behal,f but are willing to accept the report of their staff.ABSOLUTE ATTROCITY.I have now reported this to the information bureau and a civil charge of liability has been opened.
56 replies
21 months ago
man in the street has no chance due to bias deciisons made in favor of corporate companies
This is an institution that is supposedly somebody the helps the consumer fairly. I have had a disappointing experience with them, and they are always ready to close cases. The adjudicators collude with each other's decisions and never investigate an issue with due diligence still cannot believe that these people work remotely and therefore try to reduce their workload by just closing cases and allow corporate companies to get away with rules and regulations that are advantageous to them rather than the consumer.
0 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
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2 Star
2 (3.9215686274509802%)
1 Star
49 (96.07843137254902%)