TS
Thandi S
Active since Aug 2021
4
Reviews
0
Industries
Reviews
4 reviews47 months ago
Telkom fibre worse
I called Telkom on 21 April 2022 and the router was delivered on 9 May 2022. MetroFibre technician came on 11 May 2022 and he had challenges with the fiber cable; he mentioned that he has to remove the pavement and dig underneath but he didn’t have someone who can put the pavement back the way it was, so he said he will come back. He came back on the 13 May 2022 and he removed the pavement and dug to find the fiber he did his test and he struggled with the signal for some time and eventually, he got it right. On the 20th of May 2022; I started experiencing network problems, from Saturday I had no network, I called Telkom and the call get dropped without anyone picking up the phone and kept on trying until eventually, someone picked up on Monday 23 May 2022. I have done a test with the person over the phone for some time and still no network, the lady told me she will log a fault and send me an SMS with the reference number which never happened and I called again the same Monday. Did all the tests again with the guy who was helping me, again no network, so he logged a call with reference 63533018 TIN3868897. I called again on Tuesday to follow up and did all the tests again and I was told the fault was logged incorrectly it should have been taken to Metrofibre. I was given a reference of 22052414446279842023 and I asked MetroFibre’s contact number, I called them and I was told there is no such reference number their reference number starts with 17, I gave the lay my information and she logged a call. I received an SMS saying that my reference 63533018 was closed without even contacting me, how do you close a case when nothing is resolved? I have a contract with Telkom, not MetroFibre, how do one close a case when the customer doesn’t have internet. I am so flabbergausted. MetroFibre came on 25 May 2022 and he made tests and checked the fiber cable for signal but there was nothing, I told him that the first guy who came also experienced challenges with the fiber cable. I never received feedback until I called MtroFibre on 28 May and I was told there is a cable fault. I have a contract with Telkom and nobody follows up to check if I have a network. I called Telkom again on 28 May and I was told that the case number was closed and I still don’t have internet.
0 replies
51 months ago
Bad service
I requested R134a compressor for my heat pump geyser and they installed R22 (9000BTU) the power is not the same as R134a (12000BTU)and I called them to come and replace with the correct compressor and they are refusing. I have paid R6020 on the 28 December 2021. I requested to speak to the own of the company and they refused.
0 replies
54 months ago
Indwe Risk Services
Good day I have being with the insurance from 2013 and I have paid all my premiums without fail. I recently claim for my Heatpump geyser and to date they refuse to install a unit. The insurance brought two plumbers and one said he doesn’t know the Heatpump and the other one said it was gas problem. I called SA Heatpump and they assessed the unit found out that the compressor is damaged and the report was send to Indwe and they did not accept the report. A month has past I don’t have hot water and I have to use a kettle to heat up the water for bathing every morning and evening, what is the point of paying for insurance which doesn’t help when you need one?
53 replies
56 months ago
Debt Busters
I joined Debt Busters in March 2016 and I must say I'm quite appalled by the recent occurrences to my accounts. I was told that my Standard bank account will be paid up in full and of June 2021, so I told the consultant that the money to be paid to Standard bank should be moved to FNB since the Standard bank will be paid up in June. To my horror I receive a standard Bank termination letter in August from Debt Buster instead of a paid up letter. I have emails that I communicated with different consultant and all of them stated that the account will be paid up in June. I pay Debt Buster to run my Creditors on a monthly basis, so I wonder what are they really doing. Moreover, the balance statement I always receive is incorrect I have to send emails to check the correct balance.
53 replies
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1 Star
4 (100%)