Active since Jun 2011
36
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0
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Reviews
36 reviews3 months ago
Pestering Phone Calls
Today you called me at the following times, luckily my True Caller App blocked you: 12h34 13h21 14h08 14h54 15h40 16h30 17h17 Reports on TrueCaller shows that you are a pestering many people. Stop calling my number. Thank you
56 replies
6 months ago
Constant harassing phone calls from Miway from the same numbers after requesting no calls
Constant phone calls from the following numbers after requesting not to be called (this complaint is on behalf of my wife): 077 099 9443 077 099 9442 077 099 9441 010 027 6903 010 027 6750 010 027 6976 010 027 6622 010
53 replies
8 months ago
NBC most *********** no service
Absolute worst service in the Pension Fund industry. If you are a corporate do not put your staff pension funds with these guys. We have been waiting for a transfer to a Living Annuity to Inn8 for almost 3 months now. The most recent communication was that the case was transferred to the Durban Branch,. See below correspondence sent to them after this so called transfer: "Good day Yugash Pillay I’ve been referred to you by Jacob from the Gauteng Branch. He advised that claim was moved to the Durban Branch. Please assist with providing us with the consultant dealing with the claim so that we can get an update for the client. Call was transferred then dropped again".
159 replies
14 months ago
Delayed payout to client - zero communication, no answer to follow-ups
Timeline of events: 1. We submitted a divorce pension preserver claim for a client early November 2024. According to the court documents the preserver must be settled in 60 days from divorce date which was 30 October 2024. 2. On the 19th of December my office enquired about the process. We were told that the tax directive was app**** for. (This was a lie which will be expanded on below). 3. On 6 January 2025 your call centre indicated that the tax directive can only be app**** for after payout. This is not even procedurally correct and thus another lie. 4. After getting hold of Mpolokeng Mathinya who assisted us. She confirmed the tax directive was never app**** for and requested changes to the form. 5. Form was submitted on 30th of January 2025. It takes max 10 days to get a tax directive for these payouts. 6. My client has followed up directly numerous times and so have my office. Mpolokeng does not reply to emails. Mpolokeng's direct number only rings and the call centre does not answer. Neither does your Carltonville, Klerksdorp and other offices, no answer. 7. We will be writing to the risk committee chairman.
71 replies
14 months ago
Poor workmanship, slow communication by Heartland
<div>I had numerous issues with them when from the purchase right through until now 1 year after occupation when I bought at Taurus Heart in Waterkloof Ridge. The issues are too long to list here. The current issue is: The patio roof started leaking again early January 2025. (Note they had four attempts to stop it from leaking before while we lived here. The first time the flashing was installed upside down and I was the one that had to call them to say it was done wrong, they didn't realise their mistake themselves). Bad oversight or quality control. We reported the leak to Pretor the management agent on 10 January 2025, who also agreed that Heartland is slow with their responses because we do not get any feedback from Pretor. We have towels and a Tupperware on the patio countertop (newly installed with cupboards at R13 000) to protect it from getting damaged by the leak. We even sent videos and pictures to point out the severity. Heartland only sent someone out on the 10th of February 2025 to check. Even though they promised a repy by end of business on Monday, today on 13th February 2025, no word or feedback about how or when they will fix it according to Pretor as at 15h00. Fix the patio roof leak. Some previous issues and modus operandi: Shower built that the water flows out to the bedroom, we had to rush with towels to get the water stopped n our first shower. It took them two attempts (while we already lived there) to fix the issue. I work from home and it impacted my productivity to constantly act like a project manager for them in my own house. Mr Juan Abrahamse (project manager) also gaslighted us on the day of key handover supposed to be 22 Jan 2024 (signed black on white), saying we misunderstood and it is only two days later 24 Jan, my wife had to take more leave from work to now accommodate the new day not even mentioning the moving arrangements that had to change. One owner had to live in the Capital Menlyn Maine hotel to delay their move in at a high expense and another owner and his wife delayed their move by almost 5 months as they were not happy with the place when it was due to move in. Eugene Pienaar the principal agent and public officer of Heartland signed of on this property on the 19th of Dec 2023 already that it is a livable property. Clearly many things were overlooked like the showers etc and water ingress at front doors which we had to temporarily fix with towels. They provided no immediate solution to the problem and we had to complain repeatedly while they disrespected property owners. We still had temporary cables running under our front door to power our unit when we lived here for the first few weeks. There was more than one unauthorised entry into our place by Heartland, one while we were not at home the day before we moved in. No harm was done but we did not appreciate it and called it out. On two other occasions, workers would barge in the front door not realising someone lived in the house already. It was a very hostile atmosphere in the estate and dealing with them and I saw gaslighting of one worker in front of me and my wife, which left a bad taste. For three weeks while we were waiting for a braai installation, we queried it with Juan. He said he is waiting for the braai to be delivered. When we called the supplier (because by now we experienced many false stories), the supplier said that the braai was only ordered the day before we called and that always had stock. Juan ****. He then emailed the original land owner who they are developing for to complain that we call their suppliers. At one stage we had to revert to communicating everything in writing because they cannot keep their word on anything. When reporting this kind of behaviour to Eugene Pienaar from Heartland, he would be passive about it.</div>
0 replies
14 months ago
Endless Response Issues, Wrong Statements, Passwords don't work
After a long process to assist a client with getting his unclaimed benefits we (including the client) got sent a statement that does not open with the required password. When we informed AlexForbes they rep**** with a different statement reflecting a different member number, referring to a recent preservation fund already completed not the unclaimed old benefit. Upon requesting the correct statement, my office gets ignored once again referring us back to Hellopeter to get any kind of response. The incompetence has no end at Alexander Forbes, such is the word on the street when I reflect and discuss AlexForbes service levels with other industry players in my field, and they agree.
53 replies
18 months ago
Section 14 transfer Form J correction delay
We are busy with a Section 14 transfer from Momentum to Stanlib on behalf of a client. We have escalated repeatedly that the Form J indicates Ninety-One as the receiving fund amongst other erros on the Form J. We require urgent intervention to fix the Form J as Stanlib cannot proceed to allocate funds and the client is getting irritated.
354 replies
18 months ago
Alexander Forbes - Preservation Request no response
We submitted a preservation request on the 25th of September 2024 on behalf of a client who said the fund administrator will get back to us. We have received no communication as yet. Your call centre options are confusing and not helpful and reverse loops back to initial questions when going down the options. Some of your emails on official documents do not work. Please provide feedback urgently.
53 replies
20 months ago
Lexus Fourways - lack of integrity bad client experience
Had a below average experience buying from Lexus Fourways. They seem to think just because a car is nice it can sell itself and zero accountability needs to be taken. I had to remind them of things throughout. They didn't know the specs of the car and my quick research online proved they advertised the wrong model and admitted to it, I was still happy to go ahead with the purchase though. Other specs were not known by them about that I realised later were in fact part of the vehicle even on day of delivery I realised the car had air suspension after the salesperson confirmed it didn't. Google is your friend. On the day of delivery, the driver picked me up late which caused me to almost miss a meeting later that day and I had to rush which could have been a better experience. It has been a week since I took delivery of the car and I am still waiting for the following: 1. R20 000 holding deposit (promised that it would have been paid Monday 2 September) 2. Invoice for service done on car before me taking delivery. ***** dealer. Do not deal with them. They would constantly make statements that are not facts. Nice car, nice coffee and nice client gifts don't make up for lack of integrity and slack accountability and processes in your company.
0 replies
21 months ago
Cell C spamming their own loyal customers
Loyal customer of cell c for many years on the top package. As soon as I downgraded my because I don't need the top package anymore, I have been receiving about 3 sales calls weekly from Cell C directly to try upgrade me, sometimes 3 times a day. I will repetitively post a complaint here until they stop doing sales calls to me.
56 replies
Review Distribution
5 Star
4 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (19.444444444444443%)
1 Star
25 (69.44444444444444%)