LM
Lethuxolo M
Active since Sep 2021
6
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0
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Reviews
6 reviews11 months ago
Poor communication skills.
Bandla shame I don’t even know what to say but the pinetown branch :( Hayi I left the country and informed the staff at gym company pinetown that I will be abroad for a couple of months they tell me to send proof which was my flight ticket I forward my ticket via email to the admin on the website mail address I was given which was Admin.pinetown@gymcompany.co.za but to my surprise I got no response when I sent the email no acknowledgement of the email whatsoever so I did not know if they had received it or not. Fast forward to the end of the next month I’m debited they try and debit me R199 you can just imagine my shock because I was told I would be paying R49 since my membership is frozen please note that this was word to of mouth from the staff I was not given a form to sign before I left that is how disorganized gym company is. I then get a message from one of the staff called Mbali I speak to Mbali after I get a reminder to pay an amount I shouldn’t be paying anyway LOL so I send Mbali everything and let her know that I am out the country and I cannot make calls to sort whatever mess is going on. She then sends me a form to fill in to freeze my membership please note at this point I think It had been 2 months already. I fill in the form and send it back and the form CLEARLY say I will be charged R49 so Mbali says everything is sorted after I had signed the forms. After that on Monday 12 May 2025 I get a message saying I owe x amount haw kanjani ? The person who contacts me now is Phumza rude AF firstly. I ask her how many that my balance cause I’m supposed to be charged R49 as far as I know she then proceeds to send me my statement and I send her my chats I had with Mbali and the form I had filled and and she then tells ME to reach out to Mbali sh has spoken to her ??? Is the staff at Gym company okay ? How am I doing their job ? Why must I reach out to Mbali when our last conversation she said everything is okay now ? What exactly am I supposed to reach out to Mbali for ? I have a job I’m not just scratching my ***** and thinking about gym company and how the staff half ass their jobs. How is a customer reaching out for something they simply cannot solve but they have all the information everything they asked me to give I gave now I must do their jobs no that’s absolutely insane to me. And the only thing Phumza did was to give my last message a thumbs up and I which is sick she told me to text Mbali cause Mbali is solving my case apparently is she absolutely nuts? I ask the customer must follow something I was told is sorted is she okay ? I actually just need it to be sorted before I take it a step further and the staff at the pinetown branch is clearly not trained correctly on how to treat customers. Phumzas number (+27 79 354 2605) Mbali (+27 60 816 1119) I’m sick of the back and forth and I NEED it to be sorted out
0 replies
25 months ago
Poor service
I would like to report the following, I have had by far the worst experience with FNB. I’m in a foreign country and I have received the poorest service. David Bowker from digital support 18/03/24- I spoke to him he assisted me and I had told him at the time that I still cannot get into my app because it required my old card number of which I did not have he said he would tell the relevant department to assist me I waited 2 days and received no contact from FNB meaning which he did not tell the relevant department. 2. Tumelo from International card deliveries 20/03/24- he just didn’t assist at all didn’t even respond back to email he went completely ghost and I had told him that I had received my card but still couldn’t use cause I could not activate it not because I can’t read the instructions but because my app required my old card number. He didn’t even tell me which department to contact nothing I had to figure that out by myself. 3. 20/03/24 - I sent out another email responding to the Tumelo had sent me detailing what exactly I need. Still no response till this day. 4. 21/03/24 I receive a complaint references after I had contacted you. 5. 22/03/24 I send out a complaint myself and receive a reference number at this point still nobody has reached out. 6. Lynette Van Der Walt private and personal recovery 25/03/24- I finally receive and email from stating she acknowledges my complaint and is working on solving it and if I have questions I should reach out but surprisingly she never answers emails. LOL. 7. 25/03/24 I respond to Lynette letting her know my frustration and that I no longer want to have this conversation via email and provider her with a number I can be contacted on. 8. Lynette Van Der Walt 27/03/24 she sends me an email to get my contact details but weird enough I had already sent my details the previous day so why is she not reading emails? She’s just responding for the sake of responding. And this was after I had asked you to tell them to contact me. I sent my number 3 times yet nobody called. 9. I decide to call FNB myself a lady tells me all that needs to be done is for the old card to be deactivated and I can get into my app because it won’t require if a card number if there is no card activated she assist me and proceeds to ask for my number to call me back. She does just that but unfortunately the system had been offline so she says she will call me back in a hour or so to further assist me. 10. She doesn’t get back to me so I’m thinking maybe she forgot or got held up so I call back FNB and speak to a different consultant I catch him up on what he happened and what I need assistance with. He lets me know that actually he doesn’t see on his side that the matter was ever escalated so he will escalate it for me so that it can be sorted and I’m able to activate my card.
53 replies
25 months ago
Horrible communication
The worst decision I’ve ever made was to change my bank and become FNB shame that’s where all my problems started. FNB I am abroad neh and it’s very hard for me to communicate with your workers as they take over 48 hours to respond to an email. I’ve been emailing them back and forth for 2 weeks now I haven’t been able to pay for anything because clearly I don’t have a life and my life must stop because fnb workers don’t have urgency to assist. I’m tired of communicating with fnb I’m so FED UP!!! The first thing I’m doing when I get back to South Africa is leaving this bank.
56 replies
28 months ago
Mtn
Hayi ke MTN you’re up ! I have reached out to MTN on Twitter since I have no other way to reach out to them because I am currently overseas. I have spoken to two different people on the platform of which one decided to just eventually ignore because they couldn’t answer my questions which is totally rude. I want to reactivate my number as I attempted to buy airtime two weeks ago only to realize that I can’t which meant my sim had been deactivated so I reached out to ask for it to be activated and it was an absolute nightmare. The person I spoke to had no problem solving skills they want me to prove the number is mine of which I provided screenshots only for them to say my screen shots don’t prove anything but they are not telling me how to prove it ? Why can’t we check who the number is registered too ? Why can’t you ask for my id and check like that ? Why must it be so difficult and backward ? They saw that I don’t have access to the sim card number as it was cut off because my sim is a micro sim and I took a picture for them to show the card doesn’t have numbers at the back so I cannot see the SIM card number. I have used this number for 3+ years it’s was on contract yet I cannot get assistance to reactivate my number ? Then today someone else is telling me the number is not available for reactivating ? How is this possible when yesterday it was an option I just had to prove the number is mine I don’t know how because I wasn’t told. Whoever is behind the Twitter account is not helpful actually.
0 replies
45 months ago
No exchange but same store ???
My mom brought me a dress from the cornubia branch of which I loved only issue is it didn’t fit me the way I would’ve liked it too, so I decided to go exchange it at the branch in pinetown and to my surprise was told that I can’t exchange because of codes and what not but it’s the same store ? So I have to go all the way to mt edgecombe just to go exchange when there’s a branch nearby
0 replies
56 months ago
Unsafe.
Wouldn’t recommend going to the library on campus with your laptop as I was almost robbed. Security is weak strangers can walk in and out as they please because there are no student cards so the public has access basically. If I was not an analytical individual my MacBook Pro would be gone. How do you have a campus right in the middle of cbd but no way to verify that someone is a student? Besides using the letters or whatever it is you’re asked to show before entering campus. Do better mancosa.
53 replies
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