TL
Tru LAYTON-VARLEY
Active since Apr 2011
14
Reviews
0
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Reviews
14 reviews32 months ago
FNB = Failing Non-functional Bank
Unbelievably bad service. Months of ongoing issues - online banking blocked/repeated E-96 error messages. I am apparently not registered/verified/authorised to use my own funds because of possible ******** activity. Well, I'd love to meet the ********(s) who would hack into my account to pay my bills and buy airtime for me! Despite many phone calls and wasted hours, including three hours+ spent in my branch yesterday, I am still unable to transact online or even access my account balances. The branch manager has little to no authority and even less ingenuity. She even suggested transferring 500K via autoteller in 25K increments!
1 reply
36 months ago
Checkers problems solved.
Thank you Franz & Gawie. I recently had a problem with a few items from Checkers at River Walk. The manager refunded/ exchanged/replaced as appropriate and gave a gift as compensation. Now that's how to treat your customers! (Take note Makro!)
0 replies
36 months ago
Makro Misleads and Misinforms
Utterly disgusted with Makro's empty promises and failure to respond. It is now six months after my original complaint and all I've had is a bog standard reply containing meaningless statements including, "We take all our customer requests seriously and assure you that this matter will be our priority." (They obviously don't understand the meaning of those words.) and "...will be sure to revert with feedback." (When? No feedback has been received!) and "...definitely be implementing solutions to ensure that this issue does not occur in the future." (No evidence of this - internet search returns same false results as before.) and "Please be advised that feedback will be provided." (When? To whom? Certainly not to me, their supposed valued customer!) "...we apologize for the inconvenience caused." (This is not merely an inconvenience - it is a blatant infringement of consumer rights!) This correspondence came from "Makro Hellopeter Team" (The fact that they even have such a team speaks volumes but I strongly suspect AI is at play here.)
2 replies
42 months ago
Superbalist is Superb!
Great shoes, awesome service! Prompt delivery, no hassle returns/exchanges/refunds. This is how to win customers and keep them coming back for more. Kudos to Cullen.P for handling my order with the utmost care and attention. Please note: There was nothing wrong with the shoes - I only exchanged for a smaller size and requested a refund for one pair that didn't suit me.
0 replies
42 months ago
Makro Mislead and Misinform
Makro refuse to stand by their returns policy. Online searches will lead you to believe you have 14 days to return items for refund but that is a false claim. I bought a phone in store but was not permitted to test or examine it before purchase. I sought a refund within the claimed 14 day return period but was refused because "everyone knows phones must be returned unopened within seven days". There was no mention of this at the time of purchase or in any of several online searches which clearly state that items may be returned for refund within 14 days. I contacted Makro Head Office and was told the matter would be "escalated" and someone would call me within three to five working days. That was on 5 December and I have heard nothing.
5 replies
44 months ago
FNB - How can we hurt you!
Service almost non-existent. No response to complaints except email ref. Total failure to resolve problems reported over a month ago. Online chat service a complete waste of time and don't bother to phone them unless you have unlimited airtime and battery because you'll have none left by the time they answer.
1 reply
66 months ago
One Deal A Day - more like One Con A Day!
BEWARE!!! Inferior products and lousy service. Received goods were very poor quality - nothing like advertised - suspect, they are selling salvaged goods. Still awaiting refund for goods returned a month ago. Worst service I've experienced in many years of online shopping.
0 replies
68 months ago
LEDTRONIX Lit up my life!
I purchased 2 x LED Ring Lights. One had a missing part and the switch was damaged. I reported and supplied photo evidence to Sunet who promptly sent me a complete replacement without me having to return the faulty one. That's what I call excellent service! I will definitely buy from LEDtronix again!
0 replies
118 months ago
From Heroes to Zeroes
<p>Too much detail to enter here but my delight at being a long standing Afrihost client has now changed to bitter disappointment after several weeks of failed attempts to get help with connectivity issues, data usage statistics, etc.</p> <p>Neither the online Live Chat nor the online callback request facilities work.</p> <p>Emails receive no response and the previously brilliant sms help service has gone down the tubes.</p> <p>They couldn't have let me down at a worse time.</p> <p> </p> <p>I could not recommend them highly enough for their amazing service over the last few years but now I can't recommend them at all.</p> <p> </p> <p>Very disappointed</p>
0 replies
121 months ago
Another CellC Stuff Up
<p>Having problems with cellc signal and unable to use bonus airtime plus battling to send and receive smss , whatsapp, etc, as well as unable to set up voicemail options. Consultants give different info so which is correct? Was led to believe Trace Mobile was better option so changed from megabonus but since found out Supacharge would be better so tried to change back but can't. They keep putting me on hold and blasting my eardrums with their ridiculously loud music, then they tell me I can't change bac**** I was only told I would lose current bonuses when changing package. Was supposed to be getting transferred to manager but only got option to rate their service then cut off!!! Nearest Cellc shop is 50kms away. And all my calls are diverting to voicemail!! Extremely angry
2 replies
Review Distribution
5 Star
2 (14.285714285714286%)
4 Star
0 (0%)
3 Star
1 (7.142857142857143%)
2 Star
4 (28.571428571428573%)
1 Star
7 (50%)