TN
Tapelo N
Active since Sep 2021
7
Reviews
0
Industries
Reviews
7 reviews5 months ago
Disappointed
Honestly a regulatory committee intervention is needed for this ISP. This is a violation of the consumer protection act section 9 " Right to fair and Honest dealing "
0 replies
44 months ago
Does netcare want our loved ones to die ????
The level of service I received on the 14.09.2022 between the times 10h30 and 10h45 I had a distress call as I had an emergency where a family member was struggling to breathe and was requesting for an ambulance the indian guy who answered the phone from netcare ambulance unit in durban was extremely rude, started shouting at me asking me if I am deaf, the level of service is horrific, I want something done about this and I need someone to reach out to me and explain what outcome was expected from the situation. I have someone who is struggling to breathe and I am calling on an ambulance for assistance for a guy to shout at me and hang up the phone on me while I require medical assistance ? if this person dies , who is it on ? netcare emergency services ? who employ workers who have no customer service skills ? I am not planning on leaving any stone unturned until this guy is found and dealt with. The call recording indicated that all calls are recorded, I would like that call to be listened too and as a medical aid paying member, I require actions to be taken against this person, because if he can do it to me I am sure he has done it to other people as well. If the person dies I am going to opening a ****** case against netcare emergency services who have been unhelpful and extremely rude this is netcare911
0 replies
47 months ago
HORRIBLE
HORRIBLE, maybe investigations should be done on all sales made if it's compliant or not , oh well they don't even have a working structure to attend to our reviews NC NC NC ai no
0 replies
47 months ago
Fraudulent policy
I am extremely appalled by the level of service provided here with this service provider , the number of fraudulent policies open on behalf of customers is concerning. In 2020 my mum took a top up policy for her extended family of two members and was assured that this was sorted and is only for two additional members . So she sat back and contineusly paid for her policies, only for her to realise that there are two Premiums going out to Emerald Life , at first she though it was because of the two members she joined for . Until she took the initiative to review the policies only to find that an she has been paying for an additional member she does not know , and has been paying from 2020 R155. Fortunately we have the consultant's name who has fraudulently added a member and without consent has authorised a direct debit from my mum's account . I request for a swift response and explaination as I will be filling a fraud charge against the company and the consultant sanelisiwe sweetness Mkhize with the code :WKZN1508. This has been a breach of alot of consumer act and have violated my rights to provide consent . As a service provider I'm shocked how you can process an application and request debit order request without my consent nor knowledge. I request a clear explanation a full refund of all premiums made, compensation and disciplinary action to be taken against the consultant . I'll be opening my fraud case with the South African police service , and take it up further with my Lawyer as the trust has been completely broken and will be reaching out to the commissioning body for FSP with my concerns I request an update within 24 hours. As I am going to be taking this to ENCA as this is not right .people need to know what work ethics you as a compa6 have
0 replies
56 months ago
HORRIBLE HORRIBLE HORRIBLE
HORRIBLE HORRIBLE HORRIBLE HORRIBLE. I'm defeated by level of poor reception. I got one of rains uncapped 4G SIM cards and I must say the worst mistake of my life, poor service ,misleading ,rude representatives, bad services and no resolutions. To think I recommended this service to my partner and 8 colleagues . Why doesnt rain reply to hello Peter's reviews publicly? Wat is the CEO doing about all of these bad reviews? And the South African trade standards still allow this provider to mislead more customers and Rob them. Sadly I haven't seen a good review , even contacting rain is a mission and a half, I need answers and I need them soon. I'm going out of pocket and it's really an inconvenience, in loosing business because of the poor reception and this is bad for my reputation. I've been sitting from 8am waiting to download a very important document from. Work 7 hours later it's still buffering. Why dont you service your inferstrure and attend to CX service . If this does not get resolved I am ending my subscription, and I'm telling everyone about this horrindeous experience and service. Oh and please respond publicly
293 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
1 (14.285714285714286%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)