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Active since Sep 2021
7
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Reviews
7 reviews6 months ago
Doesn't work
I don't know if Melon Mobile is any good or not because I never managed to get you to actually sign me up properly. 1. Took over a week to sign up because system doesn't give enough time to enter card details and approve purchase via bank app. The result is continuous failed payments, and the system then makes you wait 72 hours before trying to sign up again. This happened more than 3 times. 2. Eventually signed up for two sims. First one plan suspended because payment failed. 3. I have made multiple attempts to resolve it with your support, which seems to just give me pre-written responses. 4. This morning I try again with your support, tells me to choose "restart plan" under Plan tab, BUT THE OPTION ISN'T THERE. Then I try to remove and re-add new payment method per your instruction, and when I do that the app says FAILED TO FETCH PAYMENT PROVIDER INFORMATION. Your app isn't working! 30 minutes later your support still hasn't answered me. I could've forgiven the technical mishaps if your customer support actually helped me instead of copy/pasting pre-typed responses which do not address the problem. I'll try a service provider that costs more but delivers service. Don't ask me to contact [number] or [email] to take the conversation offline - you have my support request from today 20251009 09:29, if you want to fix it before I send you a letter of demand for refund.
0 replies
34 months ago
Day in the life of an FNB business client.
Complaining here seems to be the fastest way to actually get service from the bank so here we go. 1. Been on the line with call centre for 3 days. YOUR CLIENTS HATE YOUR AI BOT. Spend a couple thousand rand extra to employ proper humans for us to speak to. 2. No one in the various call centres knows how to help, and just listens for a keyword that will give them an excuse to transfer you to another department. I have cycled through departments about 5 times - General enquiries - business desk - digital banking - back to general enquiries - back to business banking. 3. I finally reached someone who knew how to help me open a Business Global Account, and the person instead opened a Personal Global Account. Now I have spent more time on the phone trying to get FNB to CLOSE the Personal Global Account - still haven't succeeded - and STILL can't get Global Account opened. 4. This morning your system arbitrarily deactivated my access to my online enterprise banking. I was made to fill in forms requesting to have it reactivated, and the response I got back was that there is no mandate in your records for my company - my company has banked with you for four years and I have been using enterprise banking for a year. This is completely unacceptable. FIX YOUR ADMIN
53 replies
39 months ago
(Elardus Park, SA)
(Elardus Park, SA) - Thank you for good service. I won't take my car anywhere else.
0 replies
39 months ago
Very happy, thank you
Thank you for excellent service helping me get my car towed to the garage this morning. Your service provider from Decent Towing was professional and helpful too, and looked after my car. Very happy. Thank you
73 replies
39 months ago
Interesting.
Leaving a neutral review to advise the following - they will not accept cars towed to them. Practically, this means that you cannot send your car there if it has an issue that makes it undriveable.
0 replies
39 months ago
Good service, thank you
Credit where credit is due - well done to Liandra from Brooklyn branch who had an account opened for me quickly and professionally. Thank you.
73 replies
55 months ago
I want to speak to a human, not a robot!
Your automated phone line is rubbish and doesn't work. I want to speak to a human being! Furthermore, your new requirement forcing your clients to download your app before you help them is invasive and unreasonable! Not everyone wants your app on their phone. I will be switching banks.
53 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
0 (0%)
3 Star
1 (14.285714285714286%)
2 Star
0 (0%)
1 Star
3 (42.857142857142854%)