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Tyrone W
Active since Oct 2021
4
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Reviews
4 reviews17 months ago
Outstanding Service and Unmatched Customer Support from OUTsurance
I am absolutely thrilled with the service I received from OUTsurance, and I cannot thank them enough for how they handled my recent claim to replace my car wheels. From start to finish, the entire process was seamless and incredibly efficient. I’ve had positive experiences with insurance companies before, but nothing has compared to the professionalism, kindness, and expertise shown by OUTsurance, and in particular, by staff member Zothani Ndelu. 1. Exceptional Customer Support: Zothani Ndelu was my primary point of contact, and I was immediately impressed by his dedication to making sure everything went smoothly. He patiently guided me through the entire process, explaining all the details in a way that was easy to understand. His responsiveness and willingness to go the extra mile made me feel truly valued as a customer. 2. Quick and Efficient Claims Process: The claim process for replacing my car wheels was incredibly fast and hassle-free. I was pleasantly surprised by how quickly OUTsurance resolved the issue. What could have been a stressful situation was handled with such care and professionalism that I felt completely at ease throughout. 3. Outstanding Communication: One of the things that stood out the most was the constant communication from OUTsurance. Zothani and his team kept me informed every step of the way. I never had to chase them for updates – they were proactive in keeping me in the loop, which made me feel confident that my claim was being processed properly. 4. Highly Professional Team: The level of professionalism at OUTsurance is unmatched. From the first phone call to the final resolution, I felt like a priority. Zothani was always courteous and thorough, ensuring I had all the information I needed to make informed decisions about my claim. His friendly demeanor and commitment to excellent service made me a loyal customer for life. 5. A Company That Truly Cares About Its Customers: It’s rare to find an insurance company that genuinely puts the customer’s needs first, but OUTsurance did exactly that. Every interaction I had with them made me feel like they truly cared about solving my problem in the most efficient and customer-focused way. They didn’t just fulfill my claim—they made sure the entire experience was as easy and stress-free as possible. 6. Easy and Transparent Claim Process: I appreciated how transparent and straightforward the claim process was. Zothani explained the next steps clearly and there were no hidden surprises. I was informed at every stage, and the process was handled with the utmost integrity and professionalism. 7. Commitment to Excellence: OUTsurance clearly stands out as a leader in the insurance industry. Their commitment to excellence is evident in every aspect of their service, from their staff to their processes. I felt confident that I was in great hands from the moment I reached out to them. 8. Personal Touch Makes All the Difference: What really sets OUTsurance apart is the personal touch. Zothani took the time to understand my concerns and made sure that my needs were met at every turn. This kind of personalized service is rare to find and makes a huge difference in how satisfied I am as a customer. 9. Trustworthy and Reliable: I trust OUTsurance implicitly. They have consistently shown me that they are a reliable and trustworthy company that I can count on for all my insurance needs. This recent experience only reaffirmed my confidence in their services, and I will continue to be a loyal customer for years to come. 10. Going Above and Beyond: Zothani went above and beyond in ensuring that the entire process was smooth. Not only did he manage the claim with efficiency, but he also offered additional advice on how to take care of my vehicle, which I truly appreciated. It’s these little things that make OUTsurance a cut above the rest. I would highly recommend OUTsurance to anyone looking for top-notch service, reliable coverage, and a company that truly puts the customer first. I am beyond impressed with their commitment to excellence, and I know I made the right choice by trusting them with my car insurance needs. Thank you so much to OUTsurance and especially to Zothani Ndelu for making this such a smooth and pleasant experience! I couldn’t be more satisfied. - I will recommend OUTsurance to my friends, family, and colleagues as a trustworthy and reliable insurance provider. - I am committed to being a loyal OUTsurance customer for the long term, knowing that I can rely on them for my insurance needs. MARIKA VAN WYK 081 844 2036
56 replies
17 months ago
Goldrush Online Support (LOTOSTAR PLEASE COME TEACH THEM)
Hello Peter I want the option to put 0/5 Stars because 1/5 is way to much for Goldrush Online. I've been struggeling now for 2 days to get my deposit to show in my players account. Used THERE PLATFORM even to load the funds (Instant Eft)' the worst is this' so atleast be honest to your clients and say listen here so sorry our finance team does not work on Sundays come back tomorrow and we will have sorted the problem. No no no no they will tell you the following "Please revert back in a while to see if the issue has been sorted" "Matter has been escalated" "please give some time" when are you guys going to start listening to your clients???? Your support centre staff have the iq of my garden chair.... please for God sake can you employ someone to take charge and try and sort out the Sh#t because that is what a support center does. If you dont have someone with half a brain cell please arrange an interview for me.
56 replies
18 months ago
Urgent Complaint: Theft, Misconduct, and ************ by Uber Eats Driver Nyarai Reminder / "Mr. Bikausi AH"
To Uber Eats Support, I am writing to formally report and seek immediate action regarding an appalling incident involving one of your drivers, Nyarai Reminder, also known on WhatsApp as "Mr. Bikausi AH," operating under motorbike plate not sure. This driver not only failed to provide the expected service but also engaged in conduct that was both intimidating and *********, leading to an extremely traumatic experience for my wife and financial loss for both us and Uber Eats. Incident Details: On 5 November 2024, my wife placed an order (#D4E77) through Uber Eats for a total of just over R180. Due to issues on the Uber Eats app, she was unable to select a bank card payment option. Additionally, she could not access her banking app, a technical issue we can provide proof of from Capitec. When the driver arrived, she assumed assistance could be provided at the door. Instead, this driver escalated a small issue into a major scene, quickly becoming confrontational and disruptive. The driver went so far as to snatch my wife’s phone from her hand, refusing to return it, prompting interference from our complex's body corporate. When my wife contacted the Astron Energy Birchleigh garage where the items were collected, they confirmed she could return the items since payment wasn’t going through, a lawful resolution in South Africa. However, the driver refused, threatening to call the police unless he received immediate payment. Driver's Misconduct and Theft: After multiple attempts to resolve the matter, I arranged to pay the driver R250 at a BP garage on Elgin Road to cover the order and offer compensation for his time. Despite this, when my wife received the bag, it was clear items were missing—two pies and two cokes—indicating they had been taken by the driver. Upon further inspection, we discovered that Uber Eats had already refunded our R180 the previous day, so the driver’s demands for additional payment were unwarranted. This driver not only took advantage of our difficult situation, but he also: 1. Intimidated my wife by threatening her with the police. 2. Retained payment of R250 despite Uber Eats issuing a refund. 3. Failed to return items to Astron Birchleigh, effectively de*****ing both Uber Eats and Astron Energy. 4. Misrepresented the situation to pressure us into giving him extra cash “off the record.” Demands for Immediate Action: 1. A formal written apology from Uber Eats, and from this driver, addressed to my wife for the harassment and distress he caused. 2. A full refund of the R250 I paid him, as the original R180 was refunded by Uber Eats. 3. Assurance that this driver will be investigated for theft and misconduct. 4. Confirmation that this driver will not be allowed to further victimize Uber Eats customers, particularly vulnerable individuals who may encounter similar issues. Legal Notification: I am prepared to file a formal case of theft against this driver with law enforcement if appropriate action is not taken. His behavior violated our trust, caused undue stress, and exploited the Uber Eats platform to obtain extra funds. I will escalate this issue to the highest levels within Uber Eats to ensure accountability. I urge other customers who have been mistreated or intimidated by this individual to come forward, as I am fully committed to ensuring that such conduct does not go unnoticed. Attached proof that he said Astron said we must pay and proof that i got him there last night. Uber a friedly word of advise this matter needs to get actioned with urgency, I will escalate this to Executive level of I have to, I want my R250 Sincerely, Tyrone Wesley van Wyk 073 911 4096 Order #D4E77
0 replies
22 months ago
Outstanding Service in all departments
I purchased a Ford Kuga 2018 EcoBoost from this branch last November. Initially hesitant, I recently took the car in for its first service, and I feel compelled to share the outstanding service I've experienced so far. From the seamless credit application process with J****, the best FNI in the country, to Conrad, our dedicated sales representative who assured us every step of the way, we knew we were in good hands. Morne, the Manager of the used car department, exemplifies excellence in his field. I must commend Lappies, our service contact yesterday, who consistently goes above and beyond for his clients. Overall, if there were a rating beyond five stars, they would certainly deserve it. Ford Consolidated Thank you for asembling such an exceptional team.
0 replies
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