TP
Tyron P
Active since Nov 2021
29
Reviews
0
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Reviews
29 reviews1 month ago
**** poor service once again
Yet another night with no wifi, and theres warning or anything sent by this **** poor company its like we are governed to stay with this piece if **** due thier rights in complex that's the reason they dont give a ****, but take or hard earned money. Seems like they dont know their **** from their elbow? Pathetic
53 replies
1 month ago
**** POOR SERVICE 🖕🏻
Yet another night with no internet and no information from this **** service provider, they hide behind their ****ty SLAs to get out of reimbursing me for the 24hrs that I was offline the other night and yet again another fault of theirs. I am terminating their ****ed up services from their head office to their staff they have compassion for their clients yet they ***** our money every month on the dot when its their debit day. **** POOR ****ING COMPANY IS HOME-CONNECT. PLEASE GUYS DO NOT USE THIS **** PROVIDER.
0 replies
1 month ago
Frogfoot Technician Destroyed My Internet Connection
Frogfoot Technician Destroyed My Internet Connection - No Urgency, No Accountability, No Same-Day Fix I am beyond frustrated with Frogfoot and their absolute disregard for the damage their technicians cause to paying customers. Frogfoot sent a technician to carry out work in my complex another unit (Unit 17). As a direct result of that work, my internet connection was completely destroyed. This was not a pre-existing fault, this was not on my end — this was caused entirely by Frogfoot's technician messing up my line while working on the network. This is not an isolated incident. Frogfoot has a well-documented pattern of disrupting other residents' connections when carrying out work in complexes. It is reckless, negligent, and shows a complete lack of care for the customers who depend on this infrastructure. What is even more infuriating is Frogfoot's response to the damage THEY caused — they are only able to send a technician out TOMORROW. Let that sink in. Your technician breaks my connection today, and the best you can offer is a next-day visit? There is no urgency, no emergency response, no accountability whatsoever for the disruption your own team created. I NEED TO WORK FROM HOME. My internet is not optional — it is how I earn my living. Every hour I am offline because of Frogfoot's incompetence is an hour I cannot work. I have been forced to use my own mobile data at my own expense just to get through the day, and Frogfoot has made no effort to acknowledge this or offer any form of compensation. I am formally demanding: 1. A technician to be dispatched as an urgent priority — not a casual next-day appointment 2. Full reimbur*****t for mobile data costs incurred as a result of this outage 3. Compensation for the loss of service caused directly by Frogfoot's negligence 4. A formal explanation of the quality control measures in place to prevent technicians from disrupting existing connections during network work Frogfoot — you are the infrastructure provider. When your technicians cause damage, it is YOUR responsibility to fix it urgently. Hiding behind a next-day appointment while customers sit without internet is not good enough. If this is not resolved promptly and compensation is not offered, I will be escalating this to the relevant consumer protection authorities and encouraging others in my complex to do the same.
159 replies
1 month ago
Complete Service Failure
Left Without Internet Due to Negligence, No Accountability, No Resolution I am absolutely disgusted by the complete lack of service and accountability from Home-Connect, in partnership with their fibre infrastructure provider, Frogfoot. Frogfoot carried out work in my complex (Unit 17) and in doing so, disrupted and killed my internet connection entirely. This was not a fault on my side — this was caused directly by their technician's incompetence. Frogfoot has a well-known history of messing up other residents' lines when working in complexes, and it has now happened to me. To make matters worse, after causing the disruption themselves, Frogfoot is only able to allocate a technician TOMORROW to come and fix the mess they created today. So not only did they break my connection through their own negligence, they cannot even be bothered to urgently fix a problem they caused on the same day. This is completely unacceptable. When I contacted Home-Connect to report the outage and request urgent assistance, I was met with nothing but deflection and delays. I was told: - A technician cannot be dispatched immediately - The issue must first be "logged and investigated" by the fibre provider - They are "awaiting feedback" from Frogfoot At no point was I given a clear timeline or ETA for restoration. At no point did anyone take ownership of the problem. I was essentially told to sit and wait with no internet, no compensation, and no urgency shown whatsoever. What makes this even more unacceptable is that I WORK FROM HOME. Internet is not a luxury for me — it is how I earn my income. Every single hour I am offline is costing me money. I have been forced to spend my own money on mobile data just to function, and Home-Connect has shown zero willingness to reimburse me or even acknowledge the financial impact this is having on me. I pay monthly for a reliable internet service. I am not receiving that service. The disruption was caused by their own network partner. Yet I am the one suffering the consequences with no solution in sight. I am now formally demanding: 1. An immediate and urgent resolution with a confirmed ETA 2. Full reimbur*****t for mobile data costs incurred during this outage 3. A pro-rata credit for all days of service lost — including today while I wait for Frogfoot's delayed technician 4. A formal explanation of how this will be prevented from happening again If these demands are not met promptly, I will be cancelling my contract immediately and pursuing this matter through the relevant consumer protection channels. Home-Connect — you cannot hide behind Frogfoot. You are my service provider. You took my money. You are responsible. Do better.
106 replies
2 months ago
COMPLAINT: Capitec Bank – Missing Settlement Payment of R31,428.43 | Over 1 Week Unresolved
On 17 February 2026 at 16:16, I made a full and final settlement payment of R31,428.43 to Capitec Bank for my loan account no. 2174534130. This payment was made as an instant EFT from my FNB account, and FNB has confirmed the transaction was successfully processed. I hold a valid Proof of Payment (POP) to confirm this. What happened: When I initially attempted to make the settlement payment, I experienced difficulties transferring the funds into the original settlement account. I contacted Capitec and spoke to a representative named Abongile (Call Reference: 145634917). During this call, Abongile instructed me to pay the full settlement amount of R31,428.43 into an alternative account number: 1644574525, assuring me that she would close the settlement account once the payment reflected. Her last call to me was on Wednesday 18 February 2026 at 12:08. It has now been over a week. I have contacted Capitec on three separate occasions and on each call, Capitec confirmed that account number 1644574525 is indeed my account — however, the payment of R31,428.43 is still not reflecting in that account. FNB has confirmed the money successfully left my account. Both banks have verified the account number is correct. Yet the funds have simply disappeared. This is completely unacceptable. R31,428.43 left my FNB account over a week ago, it was paid into my own Capitec account, both banks confirm the account number is correct, and yet the money is nowhere to be found. To make matters worse, Capitec proceeded to debit my account again on 24 February 2026, despite the full settlement having already been paid over a week ago. I am formally demanding the following from Capitec: An immediate investigation into why a payment of R31,428.43, confirmed by FNB as successfully processed on 17 February 2026 at 16:16, has not reflected in my Capitec account no. 1644574525 after over a week. Immediate confirmation that my loan account no. 2174534130 is recognised as settled in full, effective 17 February 2026. An immediate reversal of the debit processed on 24 February 2026, along with any associated fees. A formal Settlement Letter confirming my loan account has been paid in full and that no further debit orders will be processed. A full written response within 48 hours. I have my Proof of Payment, all call reference numbers, and a full record of every interaction. If this is not resolved urgently, I will be escalating to the National Credit Regulator (NCR) and the Banking Ombudsman without hesitation. Capitec, R31,428.43 was paid into my own account over a week ago and it is still not reflecting. This needs to be resolved immediately. – Tyron Sagren Pillay
106 replies
2 months ago
FNB – Missing EFT Payment of R31,428.43 | Over 1 Week Unresolved
On 17 February 2026 at 16:16, I made an EFT payment of R31,428.43 from my FNB account to a Capitec Bank account (account no. 1644574525) as a full and final settlement of my Capitec loan account no. 2174534130. This was an instant payment, and FNB has confirmed that the transaction was successfully processed and reflects as paid on their system. I have a valid Proof of Payment (POP) to confirm this. The problem: Capitec Bank has confirmed on three separate occasions that the funds have never reflected in their account. It has now been over a week. Both banks have confirmed the account number is correct, so there is no dispute about where the money was sent — it has simply vanished between the two banks. To make matters worse, Capitec debited my account again today, 24 February 2026, despite the full settlement payment having been made over a week ago. I am now out of pocket by R31,428.43 with no resolution in sight, and I have been debited again on top of that, i would like this money to be re-imbursed to me. I have contacted FNB multiple times and have been given no meaningful assistance. No payment trace has been initiated. No one has taken ownership of this matter. This is completely unacceptable for a transaction of this magnitude. I am formally demanding the following from FNB: An immediate formal payment trace to be initiated on the EFT of R31,428.43 processed on 17 February 2026 at 16:16, with a trace/reference number provided to me in writing. Written confirmation of the outcome of the trace within 48 hours. If the funds cannot be confirmed as received by Capitec within 48 hours, an immediate full reversal of R31,428.43 back into my FNB account — no delays, no excuses. A full written explanation of what happened to my money and which party bears responsibility. I have my Proof of Payment, all reference numbers, and records of every interaction with both banks. If this is not resolved urgently, I will escalate to the Banking Ombudsman and the National Credit Regulator (NCR) without hesitation. FNB, I expect a response and resolution. This is R31,428.43 of my hard-earned money — not a small amount to be brushed aside. Sort this out as youll are dragging your feet or i will take my business elsewhere. – Tyron Sagren Pillay
106 replies
10 months ago
debit order increased without authorisation
Dear Super Sonic Team, I am writing to express my frustration and concern regarding a recent unauthorized increase in my debit order. I did not give any authorization or confirmation for this change, and I find it completely unacceptable that my account has been debited a higher amount without my consent. Additionally, I would like to highlight that I have not received a single monthly bill from your side since February 2025. This lack of communication, combined with unauthorized changes to my billing, is not only unprofessional but also highly questionable. I demand an immediate explanation and resolution to this issue. Kindly reverse the unauthorized debit amount and ensure that no further changes are made to my account without my explicit approval. Please also resume sending my monthly bills as expected, also we have not been made aware of any other packages that was within our budget, you cannot just go about just increasing a client’s debit order, this is very unprofessional!!! Awaiting your urgent response.
53 replies
14 months ago
PATHETIC CIB INSURANCE ALLOCATED BY FNB
FNB homeloan division i am absoulutley and utterly dissappointed with you have appointed to be my insurance broker for my property. I have put through a claim for a power surge that occured at my place and i am getting no feedback from them as to what is going... every week i must send them messages to ask what is going on. Its going 3 weeks now and i left in the lerch not knowing whats going on and my vehicle is now parked outside and we heavy rains. You assisnged a **** insurance CIB that has no regard for suctomer services that we are paying for. If this is not i will move all my accounts from FNB and go to another financial institution that takes their clients seriously.
71 replies
14 months ago
no urgency from insurer useless
This is a very poor insurance compnay as there is no feedback from regarding a claim i put through last week and it is going to be 3 weeks now that i do not have any feedback about my garage being repaired. Pathetic service, I will be contacting FNB to change the insurance as the body corp is saying they are awaiting feddback from the insurance. This is absoulutley ridiculous.
53 replies
15 months ago
PS5 CONSOLE **** OR NOT??
Good day sir/Madam, Trust you are well, I just wanted to know if the Red bull competition for the Playstation 5 console F1 bundle is still ongoing or is this competition closed? As the competition was meant to be closed on the 31 of December as I see it is still active on the watsapp however there is nothing of this competition on the Astron fresh stop website? I have entered numerous times and I did not see any winners announced to date even on the Astron fresh stop website or their social media pages? So is this a **** as this was advertised by pesso marketing and red bull but like i said there is nothing of this competition on the astron website or the red bull site? This is truly an embarresment to mislead people of their hard earned money to 1 of the biggest brand around today. Truly sad from red bull as well
53 replies
Review Distribution
5 Star
2 (6.896551724137931%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
27 (93.10344827586206%)