DG
Dorita G
Active since Nov 2021
41
Reviews
0
Industries
Reviews
41 reviews1 month ago
Excellent service
Acc - 11281051. I would like to take this opportunity to commend Kutlwano Tseleng for the excellent and patient customer service he rendered. I have been in a dispute with Netstar regarding a contract settlement amount for a month. After receiving different settlement amounts in a span of 4 different days. i engaged in several telephone conversations and email correspondence. I was also told by another agent that he can only work with what is on the system. This I understand, but he was not forthcoming to escalate the matter to his manager. I sent an email to his manager. to which I still have not received a reply. Kutlwano honored his commitment to escalate the matter, provide feedback same day and resolve the enquiry. I believe this is the service that Netstar would link to their brand.
1 reply
1 month ago
Exceptionally poor customer service
I found a dining room suite on the company's website and paid for online purchase. Within a week I started following up on delivery and was notified that the product was discontinued and was not removed from the website due to technical IT issues. I am dealing with Rayhaan Bhamjee. He did offer another product and some discount, but I did not like the substitute product. I spoke to Shandre Glass, who is the manager of the department. She offered discount as well, but still I could not find a product in my budget. She did confirm that she will ask Rayhaan to push the refund in view that the unpleasantness started with the error on the company website. Normal refund time frame is 7 - 14 business days. I stated in an email dated 10.03.2026 that I found another product at another retailer on sale and would like the refund some asap. I made a follow up call this morning to touch in with Shandre on the refund request submitted. As per discussion, that she would ask Rayhaan to push the refund. Shandre is not in the office today and I spoke to Rayhaan in her absence this morning and his customer service, attitude and response was exceptionally poor. I mentioned to him that the purchases that customers make, pays his salary. He disputed that the customers pays his salary. I asked him if he would push the refund in line with my discussion with his Manager and in view of good customer service. His response was, that I am just another customer and that he will not go the extra mile for the refund. I did confirm with him, that calls are recorded. Call was made 11.03.2026 @ 08h44. I do strongly believe that this view is not a view that Fair Price deems acceptable as a company. I also work in and come from a strong customer service back round and the service and attitude that Rayhaan portrays is unacceptable. This reflects very negatively on your company in total. Unfortunately, employees could cause customers not to purchase from companies to avoid unpleasantness and bad customer service
0 replies
5 months ago
Exceptionally poor service
I find the service received from S Nkuna (Business Banker) totally unacceptable. S Nkuna is also not picking up her call phone calls. A mail was sent to her on 22 Oct 2025 advising of the new directorship registered. I received a phone call from S Nkuna confirming that the account has been updated and will continue running smoothly. Today I received a letter that I cannot open regarding breach of contract on the loan. Loan is paid to date and I also now realize that my accounts are blocked. Further to many transfers by telephone at FNB, I was told that the directorship was never changed and that the accounts are now in the deceased department. The company and account is still active and this sudden transfer to the deceased department is blocking the company to continue with business and to honor debit orders being presented
53 replies
7 months ago
Exceptionally bad service
I encountered the worst experience with 1 st for Woman road side assistance speaking to Palesa. I am not sure if she is new, but she battled to take down simple information. Everything needs to be spelt more than once. The call ran for half hour to take down minimal information. I appreciate that the phone signal was not always great, but the call was very frustrating. She did not understand the issue and problem
53 replies
13 months ago
Shocking service
This is a business policy with 5 vehicles. I got stuck on the road and was told I only get 3 upliftment and road side assistance in a 12 month period. The assistance is linked to the full profile and not on the vehicles. This does not make any sense at all. I have made 3 calls to 1st for Woman and left messages for a manager to call me back. No response or any care. They are just happy to debit my premium of R3200 per month, but do not care about the clients. I di now get hold of a retention specialist who solved this problem within 5 minutes, as the other agents do not know their job. The contact stipulates ... 3 assistances per insured vehicle
265 replies
14 months ago
Shocking service and mis representation
Clicks is the worst store to shop at in terms of promotions and customer service. I have already taken away my medication scripts and medication to another pharmacy as well. It takes much time to venture through the promotions on the shelves in the shop and to work out how to save some money. At the pay points, there is always a fine print that prevents a customer from getting the 3 cheapest product free. Staff is super inefficient, slow and unfriendly. There is very little help in the isles. I would rather and have done this month, taken my R 1000 per month health care shopping to a competitor and i received such excellent friendly service and help in the isles and at the pay points.
0 replies
16 months ago
Shocking service
The cover for the vehicle in question is on the personal side. 7 to 7 auto assist (service provider of First for Woman) uplifted my vehicle from my house to Nissan in Witbank. In this process the vehicle was damaged. Right front fender badly dented in 2 places. I reported this incident to First for Woman and mailed them a pre inspection report from the towing company (no damages), a pre inspection report from Nissan (damages) and photos. I have been sent from pillar too post with this matter. I sent a follow up e-mail and phoned in, no response. I am of the opinion that First for Woman should sort the matter out with the towing company and have the vehicle repaired, as this is their service provider. Absolute shocking service. I personally spoke to Emmanuel Nzama and the National Towing service is also included in the correspondence. The matter has now been hanging for more than a month. I have placed factual detail before management and the assesor, but they refuse to investigate the matter and or take responsibility
0 replies
17 months ago
Unprofessional service
Unprofessional service when towing vehicles. This company is a service provider for First for Woman. They uplifted my vehicle from my house to Nissan in Witbank. In this process, my vehicle was badly damaged without them reporting the matter. I only realized the damage, when I collected my vehicle from Nissan. I do have a pre inspection report from the towing company (no damage). I have a pre inspection report from Nissan (damages) and photos. The matter has been logged with First for Woman. A similar incident happened with 1 of my other vehicles that was towed and the window was broken. This was fixed with the intervention of First for Woman
0 replies
17 months ago
Shocking customer service
The cover for the vehicle in question is on the personal side. A towing company (service provider of First for Woman) uplifted my vehicle from my house to Nissan in Witbank. In this process the vehicle was damaged. Right front fender badly dented in 2 places. I reported this incident to First for Woman and mailed them a pre inspection report from the towing company (no damages), a pre inspection report from Nissan (damages) and photos. I have been sent from pillar too post with this matter. I sent a follow up e-mail and phoned in, no response. I am of the opinion that First for Woman should sort the matter out with the towing company and have the vehicle repaired, as this is their service provider. Absolute shocking service. I personally spoke to Emmanuel Nzama and the National Towing service is also included in the correspondence. The matter has now been hanging for 3 weeks
224 replies
17 months ago
Excellent Customer Service
I would like to commend Daniel for exceptional customer service rendered. I called on the store and the product that I was looking for, was out of stock. Upon my inquiry, Daniel took the time to check in the office on the stock ordering progress and reported that the stock should be received the next day. He took my number and promised to phone me the following day and confirm receipt of stock. He did take the time to phone me back and confirm receipt of stock. It is very refreshing to find such service, professionalism and friendliness in a retail store. Daniel is truly an asset to the Highveld Mall branch
0 replies
Review Distribution
5 Star
18 (43.90243902439025%)
4 Star
1 (2.4390243902439024%)
3 Star
0 (0%)
2 Star
1 (2.4390243902439024%)
1 Star
21 (51.21951219512195%)