BN
Bianca N
Active since Nov 2021
4
Reviews
0
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Reviews
4 reviews28 months ago
Truly pathetic - DON'T shop in their online store
Truly pathetic service from Poetry Stores. I ordered an ottoman from them early in December, was promised delivery before Christmas. To date, I have not received my ottoman, despite several phone calls and emails to enquire as to its whereabouts. The customer service agent was unable to assist, ostensibly because my query required "further investigation", but I was told someone would contact me within 24 hours. No update, of course. It's been almost a week since my first email, which also promised a response within 48 hours, still no update and I was never even given a tracking number to follow the delivery myself. Probably the worst service I have received from any online store, and that's saying something.
0 replies
47 months ago
I drove 400km to not get a product exchanged
I was gifted linen from Loads of Living for my wedding in April. One of the duvet covers is a Queen size, and I need a King. Because I live 400km away from the closest Loads of Living store, I was only able to drive to Loads of Living in Menlyn this weekend (at astronomical cost). The desk agent refused to exchange the duvet cover, even after I explained that I was not able to return it earlier because I live in a rural area some 400km away. She said it was "policy". I asked, politely, if she could call Customer Services; she refused. I am now sitting with a beautiful 400 TC Bamboo duvet cover that I cannot use because it is too small, and although Loads of Living still has stock of this particular style on their shelves, they are refusing to exchange it for a King size cover. While I can understand that the policy says returns and exchanges are accepted until 30 days after purchase, clearly this is a unique situation. The company's service is shocking.
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51 months ago
Literally the WORST company on earth
Kilometer for kilometer THE WORST courier on the planet. Misdirected my parcel, which was handed over to them on the 28th of January, TWICE. Called them; customer service agent says "oh, well, if we didn't misdirect your parcel, you would have had it already". No kidding. Durban i, where the parcel is from, is a three hour drive from my house. Parcel was sent to Harrismith, which is 70km from my home; they said it's the wrong depot, it needs to be sent to Welkom, which is 300km the other way. The courier literally drove PAST my house to get the package from Harrismith to Welkom. What rubbish!
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53 months ago
The worst attitude toward customers
I purchased an expensive goose down duvet from a well-known South African brand through @Home's online platform and, in spite of wanting with all my heart to love this duvet, the product has a terrible stench either from a manufacturing error, or due to improper storage and transportation. After two weeks of trying to air the duvet for several hours over the course of a bunch of days, I contacted @Home to bring this issue to their attention and ask for a constructive resolution. Emails to the customer service address were left unanswered, but the manager of the Facebook platform responded within minutes to ask for my telephone number and details about the outlet I had purchased the duvet from. Upon replying to the Messenger exchange, I found that my profile had been blocked so that I could not send any further communications. Steer well clear of @Home. Their attitude toward customers is absolutely disgraceful.
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4 (100%)