MM
Mandla M
Active since Dec 2021
18
Reviews
0
Industries
Reviews
18 reviews4 months ago
Extremely Poor Service & ********* Practices
I recently took my car for a major service at Car Service Eloff Street, and the experience was shocking. The diagnostic report falsely claimed my cam belt needed replacing, even though it was replaced in Dec 2024 and the car has done less than 2,000 km since. When I raised this, the mechanic dismissed it without reason—clear misrepresentation and an attempt to charge for unnecessary work. I was quoted ±R1,000 for a rear wheel bearing and another R1,000 for labour, despite bearings costing far less. This feels like exploitation of customers who aren’t mechanically savvy. Worst of all, after collecting my car, the oil warning light came on twice—something that never happened in 10+ years of ownership. This suggests poor servicing or negligence, creating a safety risk. This experience has destroyed my trust in this service center. I expect transparency, accountability, and corrective action. If unresolved, I will escalate to MIOSA. Avoid this place if you value honesty and proper workmanship!
0 replies
14 months ago
Ongoing technical issues
I have experienced continuous technical issues with Vumatel, where internet is always down. Despite consistent faults raised by my ISP the problem still persists with no clear indication of a resolution. The service is unstable and unreliable and the support team does not seem serious about addressing long-term connectivity distribution. Reliable internet is essential, yet Vumatel has failed to provide consistent service or timely updates. If you are considering their Fibre network, be prepared for frustrating delays and poor customer support. I am expected better from a major Fibre provider, but unfortunately, my experience has been nothing but disappointing to say the least.
53 replies
17 months ago
Terrible Customer Service
About a month ago, African Bank deducted funds from my account two days before the due date, simply because the actual due date fell on a weekend. This was not my issue, yet it caused unnecessary inconvenience. I promptly wrote a letter of complaint, and they responded, acknowledging their error and confirming it had been corrected. However, they failed to offer the apology I had specifically requested. I followed up, reiterating that an apology was warranted since they had admitted their mistake. Despite this, I never received a response. They called me once when I was unavailable but did not bother to follow up even after I returned their call. Ironically, they have no problem calling me to offer additional credit facilities. This experience has led me to conclude that African Bank views customers as mere numbers contributing to their bottom line, not as individuals deserving of respect and proper service. I gave them the opportunity to resolve this matter appropriately, but they chose not to. For anyone considering African Bank as their bank of choice—DON’T.
56 replies
26 months ago
Unsatisfactory experience
Last week I rented a car with Avis and I requested additional 700 km to be added because I was traveling very far and then then the normal standard 200 km a day would not have been sufficient so for me not to pay a lot of additional kilometers when I bring back the car hence why I requested this additional kilometers to be added to my surprise when I I received my invoice I was never given the additional kilometers and hence was charged additional kilometers that I traveled I was very unhappy about this whole situation and to add to salt to the wounds they never actually wanted to investigate first before they actually resolved the query on the invoice and I was told that they will refer back my query to the branch and up to today I have not received an email or a phone call just to hear what my issue is and then on top of that all I know is that when Avis that they care about the people not the cars well in this instance they are contracting themselves because all they care about is just the money and not the people so what I expected actually was for this query to be finalized before the invoice was completed
116 replies
30 months ago
Terrible Service
I am so disappointed with the service that you got from Vumatel, I have a challenge whereby my internet connection keeps dropping, last week alone dropped for a week at 14h00 and have contacted my ISP and couldn't find anything from their side. They then logged 3 incidents and Vumatel closed all without even contacting me to fully understand my issue, over and above they promised send technician but even today they have not. I then called again and reminded them but still today they have not. Am really disappointed with their disregard of my frustration.
393 replies
34 months ago
Inhumane treatment
Capitec just went and reduced my access facility without even contacting me, all I got is a letter advising they have reduced it. I have been their client for over 10 years and have 3 products with them (savings account, credit card and access facility). Yesterday they just sent me this letter and did not even bother to contact me. What I gather from this is that to them you are just a number for their bottom line. I would have preferred at least a courtesy call just to understand from me as person and also their reason is actually incorrect. But as it may damage is done and will just finish paying what I owe them and close all my accounts. I guess that is what you get when you bank with ameture. So disappointed.
53 replies
39 months ago
Very Bad Service
I logged a fault this morning for line / internet that is down, when I did a follow up 3hrs later the customer center agent told me that I need to wait for 24 hrs for it to be resolved. I personally this the turnaround time is ridiculous taking into consideration that I work from home which means I would be able to do my work for 3 days. It's high time that this companies relook this turnaround time. We take this because we believe that we will use the to enable us to do our work. To make matters worse this when I request to speak to the manager he the manager is not at work I cannot speak his managers manager. Just because Vumatel are the only infrastructure providers in this area does not mean they hold me to 24hrs turnaround ransom.
56 replies
42 months ago
Frustrated with terrible service
Good morning, I am customer with have Fibre with Webafrica as ISP and Vumatel as infrastructure. I had Fibre for 2 months and my internet goes down almost every week or twice a week and Vumatel technicians come and fix but it will be down again the following week. I am being told that I am the only that experience this. Between Webafrica and Vumatel they are not doing enough to resolve this issue. I have had countless tickets logged for this but am sure if trend analysis is being done which should raise alarm bells. It's either this techs don't what they are doing or they just incompetent.
528 replies
42 months ago
Auto and General is always professional and always have great experience when interacting with them
Auto and General is always professional and always have great experience when interacting with them. Also reliable
132 replies
42 months ago
Poor service and not contactable
I have experiencing internet downtime with Webafrica every second day. The frustration is that you can only contact them via watsapp line but even on that line the bot takes time to connect with an agent, even when you have been connected with the agents they take long to respond to you. First I think that it's poor strategy to have one way to contact them, this shows that they care less about their clients. There is also no way of raising complaints. The other day whatsapp was down which meant they could be contacted. You pay your monthly premium but not getting the required service.
0 replies
Review Distribution
5 Star
4 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.555555555555555%)
1 Star
13 (72.22222222222223%)