JB
Johanna B
Active since Dec 2021
4
Reviews
0
Industries
Reviews
4 reviews6 months ago
VIVA BEDDING
Complaint Regarding Product Quality and Customer Service** I am writing to express my profound disappointment with a bed I purchased on 23/02/2024 from UFO Amanzimtoti. Recently, the bed has exhibited a significant manufacturing fault, with the springs on the side beginning to pop out. Given that the product is a mere two years old, this issue clearly points to a failure in quality and workmanship. I immediately lodged a complaint with UFO Amanzimtoti. While I was informed that the standard warranty period had expired, I was assured that the product was still under a "guarantee." Following this, an inspector from **Viva Bedding**, the manufacturer, assessed the situation and confirmed the defect. However, I was then advised that I would need to pay R1,500 for the repair. This proposed solution is unacceptable for several reasons: 1. The defect is unmistakably a factory fault, not a result of misuse or wear and tear. 2. The repair cost of R1,500 is disproportionate, considering the original purchase price was just over R4,500. At this rate, purchasing a new bed from a different manufacturer becomes a more logical and financially sound option. 3. The entire experience has undermined my confidence in the product's quality and the brand's commitment to customer satisfaction. This situation reflects poorly on the quality of both UFO's products and their supplier, **Viva Bedding**. The service from both entities has been unsatisfactory, and the resolution offered does not prioritize customer loyalty but rather seems designed to extract additional revenue. Based on this experience, I cannot in good conscience recommend UFO Amanzimtoti or **Viva Bedding** to other consumers. I had expected both the retailer and the manufacturer to stand behind the quality of their products and ensure their customers are treated fairly. I am sharing this feedback in the hope that it will prompt a review of your quality control and customer service policies. Sincerely, A Disappointed Customer
0 replies
6 months ago
Viva Bedding Quality is Substandard
Complaint Regarding Product Quality and Customer Service I am writing to express my profound disappointment with a bed I purchased from UFO Amanzimtoti approximately two years ago. Recently, the bed has exhibited a significant manufacturing fault, with the springs on the side beginning to pop out. Given that the product is a mere 2 and a half years old, this issue clearly points to a failure in quality and workmanship. I immediately lodged a complaint with UFO Amanzimtoti. While I was informed that the standard warranty period had expired, I was assured that the product was still under a "guarantee." Following this, an inspector from **Viva Bedding**, the manufacturer, assessed the situation and confirmed the defect. However, I was then advised that I would need to pay R1,500 for the repair. This proposed solution is unacceptable for several reasons: 1. The defect is unmistakably a factory fault, not a result of misuse or wear and tear. 2. The repair cost of R1,500 is disproportionate, considering the original purchase price was just over R3,000. At this rate, purchasing a new bed from a different manufacturer becomes a more logical and financially sound option. 3. The entire experience has undermined my confidence in the product's quality and the brand's commitment to customer satisfaction. This situation reflects poorly on the quality of both UFO's products and their supplier, **Viva Bedding**. The service from both entities has been unsatisfactory, and the resolution offered does not prioritize customer loyalty but rather seems designed to extract additional revenue. Based on this experience, I cannot in good conscience recommend UFO Amanzimtoti or **Viva Bedding** to other consumers. I had expected both the retailer and the manufacturer to stand behind the quality of their products and ensure their customers are treated fairly. I am sharing this feedback in the hope that it will prompt a review of your quality control and customer service policies. Sincerely, A Disappointed Customer
212 replies
9 months ago
Norton Lambrianos Attorneys / Nedbank
Judgement case no 3808/18 I am writing to urgently escalate a matter that is severely impacting my ability to secure employment due to an unresolved judgment linked to my name. Background: I only became aware of this judgment when a potential employer conducted a credit check and rejected my application. I contacted Norton-Lambrianos Attorneys (previously handling this matter) and shows on my Transunion report that they added the Judgemnet, who informed me that Nedbank closed the file and they no longer manage it while trying to speak to this lady she tells me to stop shouting at her which I did not do spoke as normal she just told me to phone Nedbank Card division. Upon contacting Nedbank’s Card Division, I was advised that the matter is "closed" and requested that i email NRRQUERIES@NEDBANK.CO.ZA for assistance. Since 22 June 2025, I have sent 44 emails to this address with no response, which is unacceptable given the financial and professional harm this is causing. Request for Immediate Action: Provide written confirmation that this matter is resolved and the judgment must be withdrawn/recalled from credit bureaus. Alternatively, confirm in writing that Nedbank no longer has a claim and will instruct attorneys to withdraw the judgment. Urgency: This judgment is blocking my employment opportunities, and I have dependents to support. Nedbank’s lack of response is causing undue hardship.
0 replies
9 months ago
Nedbank
Judgement case no 3808/18 I am writing to urgently escalate a matter that is severely impacting my ability to secure employment due to an unresolved judgment linked to my name. Background: I only became aware of this judgment when a potential employer conducted a credit check and rejected my application. I contacted Norton-Lambrianos Attorneys (previously handling this matter), who informed me that Nedbank closed the file and they no longer manage it. Upon contacting Nedbank’s Card Division, I was advised that the matter is "closed" and referred to NRRQUERIES@nedbank.co.za for assistance. Since 22 June 2025, I have sent 44 emails to this address with no response, which is unacceptable given the financial and professional harm this is causing. Request for Immediate Action: Provide written confirmation that this matter is resolved and the judgment must be withdrawn/recalled from credit bureaus. Alternatively, confirm in writing that Nedbank no longer has a claim and will instruct attorneys to withdraw the judgment. Urgency: This judgment is blocking my employment opportunities, and I have dependents to support. Nedbank’s lack of response is causing undue hardship.
0 replies
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4 Star
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2 Star
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1 Star
4 (100%)