VB
Viva Bedding
Unclaimed Business
VB
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Viva Bedding
Viva Bedding has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Viva Bedding across 5 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJB
Johanna B
1 reviews | Active since Jan 2020
20 Oct 2025, 10:27
VIVA BEDDING
Complaint Regarding Product Quality and Customer Service** I am writing to express my profound disappointment with a bed I purchased on 23/02/2024 from UFO Amanzimtoti. Recently, the bed has exhibited a significant manufacturing fault, with the springs on the side beginning to pop out. Given that the product is a mere two years old, this issue clearly points to a failure in quality and workmanship. I immediately lodged a complaint with UFO Amanzimtoti. While I was informed that the standard warranty period had expired, I was assured that the product was still under a "guarantee." Following this, an inspector from **Viva Bedding**, the manufacturer, assessed the situation and confirmed the defect. However, I was then advised that I would need to pay R1,500 for the repair. This proposed solution is unacceptable for several reasons: 1. The defect is unmistakably a factory fault, not a result of misuse or wear and tear. 2. The repair cost of R1,500 is disproportionate, considering the original purchase price was just over R4,500. At this rate, purchasing a new bed from a different manufacturer becomes a more logical and financially sound option. 3. The entire experience has undermined my confidence in the product's quality and the brand's commitment to customer satisfaction. This situation reflects poorly on the quality of both UFO's products and their supplier, **Viva Bedding**. The service from both entities has been unsatisfactory, and the resolution offered does not prioritize customer loyalty but rather seems designed to extract additional revenue. Based on this experience, I cannot in good conscience recommend UFO Amanzimtoti or **Viva Bedding** to other consumers. I had expected both the retailer and the manufacturer to stand behind the quality of their products and ensure their customers are treated fairly. I am sharing this feedback in the hope that it will prompt a review of your quality control and customer service policies. Sincerely, A Disappointed Customer
Helpful (0)
|Replies (0)JB
Johanna B
1 reviews | Active since Jan 2020
20 Oct 2025, 10:27
VIVA BEDDING
Complaint Regarding Product Quality and Customer Service** I am writing to express my profound disappointment with a bed I purchased on 23/02/2024 from UFO Amanzimtoti. Recently, the bed has exhibited a significant manufacturing fault, with the springs on the side beginning to pop out. Given that the product is a mere two years old, this issue clearly points to a failure in quality and workmanship. I immediately lodged a complaint with UFO Amanzimtoti. While I was informed that the standard warranty period had expired, I was assured that the product was still under a "guarantee." Following this, an inspector from **Viva Bedding**, the manufacturer, assessed the situation and confirmed the defect. However, I was then advised that I would need to pay R1,500 for the repair. This proposed solution is unacceptable for several reasons: 1. The defect is unmistakably a factory fault, not a result of misuse or wear and tear. 2. The repair cost of R1,500 is disproportionate, considering the original purchase price was just over R4,500. At this rate, purchasing a new bed from a different manufacturer becomes a more logical and financially sound option. 3. The entire experience has undermined my confidence in the product's quality and the brand's commitment to customer satisfaction. This situation reflects poorly on the quality of both UFO's products and their supplier, **Viva Bedding**. The service from both entities has been unsatisfactory, and the resolution offered does not prioritize customer loyalty but rather seems designed to extract additional revenue. Based on this experience, I cannot in good conscience recommend UFO Amanzimtoti or **Viva Bedding** to other consumers. I had expected both the retailer and the manufacturer to stand behind the quality of their products and ensure their customers are treated fairly. I am sharing this feedback in the hope that it will prompt a review of your quality control and customer service policies. Sincerely, A Disappointed Customer
0
Replies (0)SK
Samantha K
1 reviews | Active since Jan 2020
10 Aug 2025, 18:57
Viva bedding
I bought a Medi spine bed from Viva bedding in December 2022 being promised at least a 15 year lifespan which i believed as i bought a bed when i got married and also Medi spine and I replaced it with another Medispine more than 15 years later. I was loyal to the brand. Worst decision ever, by July 2023 the bed was broken and only in September 2023 i eventually received the replacement after a whole fight. fast forward less than a year later same story and I complained again. they only wanted to replace the base but to me the mattress was also compromised. after a whole fight we are in 2025 and they have not even replaced the base as they said. I am at my wits end. How can something with a promise of 15 years break and the company in question is not holding up their end. This is disgusting of both VIva Bedidng and UFO furnishers where I bought the bed from.
Helpful (0)
|Replies (0)SK
Samantha K
1 reviews | Active since Jan 2020
10 Aug 2025, 18:57
Viva bedding
I bought a Medi spine bed from Viva bedding in December 2022 being promised at least a 15 year lifespan which i believed as i bought a bed when i got married and also Medi spine and I replaced it with another Medispine more than 15 years later. I was loyal to the brand. Worst decision ever, by July 2023 the bed was broken and only in September 2023 i eventually received the replacement after a whole fight. fast forward less than a year later same story and I complained again. they only wanted to replace the base but to me the mattress was also compromised. after a whole fight we are in 2025 and they have not even replaced the base as they said. I am at my wits end. How can something with a promise of 15 years break and the company in question is not holding up their end. This is disgusting of both VIva Bedidng and UFO furnishers where I bought the bed from.
0
Replies (0)JS
Johan S
1 reviews | Active since Jan 2020
18 Jul 2024, 07:03
The Worst After Sales
This is the worst Furniture store ever , i bought a bed in December and the bed is broken i spoke to the store and the ladies do give ne any feedback , so the bed factory call me and said they will sort the problem and replace the bed , i send photo and video to the manager and he said he will give me a call in 7 day and still no answer or feed back from him i phone him and he's answer is they are still busy whit the inspection and it a month now and no feedback form him , i have a back problem and strangle to sleep at nights the way i bought the bed for my medical problem. i bought the bed at UFO Furniture Montana the lady how help me name is Rose and the guy at the factory Viva Bedding name is Zane Galloway so i hoop the everyone gets this review and will thing twines before baying any bed or furniture there the after sales is up to **** .
Helpful (0)
|Replies (0)JS
Johan S
1 reviews | Active since Jan 2020
18 Jul 2024, 07:03
The Worst After Sales
This is the worst Furniture store ever , i bought a bed in December and the bed is broken i spoke to the store and the ladies do give ne any feedback , so the bed factory call me and said they will sort the problem and replace the bed , i send photo and video to the manager and he said he will give me a call in 7 day and still no answer or feed back from him i phone him and he's answer is they are still busy whit the inspection and it a month now and no feedback form him , i have a back problem and strangle to sleep at nights the way i bought the bed for my medical problem. i bought the bed at UFO Furniture Montana the lady how help me name is Rose and the guy at the factory Viva Bedding name is Zane Galloway so i hoop the everyone gets this review and will thing twines before baying any bed or furniture there the after sales is up to **** .
0
Replies (0)NJ
Nicoleen J
1 reviews | Active since Jan 2020
22 Jul 2022, 07:44
Medi-spine bed
PATESIESE DIENS!!!! Medi-spine Manhattan base set T****e matras wat in duik, nou oor 'n kol op die matras wil hulle nie die matras vervang nie. Wat het die kol op die matras uit te waai met die slegte kwaliteit matras??
Helpful (0)
|Replies (0)NJ
Nicoleen J
1 reviews | Active since Jan 2020
22 Jul 2022, 07:44
Medi-spine bed
PATESIESE DIENS!!!! Medi-spine Manhattan base set T****e matras wat in duik, nou oor 'n kol op die matras wil hulle nie die matras vervang nie. Wat het die kol op die matras uit te waai met die slegte kwaliteit matras??
0
Replies (0)CK