TA
Tiffany A
Active since Jan 2022
45
Reviews
0
Industries
Reviews
45 reviews3 months ago
Inconsistent Benefits, Confusing Explanations, and Unprofessional Conduct
I am writing to formally express my dissatisfaction with Discovery Medical Aid due to years of misleading information, inconsistent explanations, and failed service. From the very beginning of my membership with Discovery, I have been given incorrect and contradictory information regarding my benefits. When I joined, I was explicitly informed that I was covered for casualty visits. Based on this information, I made medical decisions in good faith, trusting that my medical aid benefits were accurately explained to me. Recently, I submitted a casualty claim which was rejected. This alone was concerning, as it directly contradicts what I was told when I joined. What made the situation worse was that part of this rejected claim was later paid from my Personal Health Fund, creating even more confusion and mistrust. An agent , Odwa Goduka, attempted to explain how this payment was processed. During this explanation, it was stated that the Personal Health Fund—supposedly meant to be used at the discretion of a GP—was used to pay for a casualty visit. However, I was then informed that I am not allowed to use this same fund for casualty again in the future. This explanation does not make sense. If the Personal Health Fund is strictly for GP discretion, why was it used for casualty in the first place? And if it can be used for casualty, why am I now being told it cannot be used again? These contradictions reflect a serious lack of clarity, consistency, and accountability. In addition to this, toward the end of the call, Mr. Goduka became visibly irritated and unresponsive. After I asked a question that he was unable to confidently answer, he chose to remain silent rather than provide clarity or escalate the matter appropriately. This behaviour was unprofessional and further contributed to my frustration and lack of confidence in the assistance being provided. As a paying member, I expect transparent, accurate, and reliable information, as well as professional conduct from representatives of Discovery Medical Aid. Instead, I have experienced ongoing confusion, shifting explanations, and dismissive behaviour when seeking clarity. This has caused unnecessary stress and has significantly eroded my trust in Discovery Medical Aid. I am requesting: - A clear, written explanation of my actual casualty and Personal Health Fund benefits - Accountability for the misleading information provided over the years - A review of the conduct displayed during this call Assurance that future benefit explanations will be accurate, consistent, and professionally handled Discovery positions itself as a leading medical aid provider, yet my experience has been far from that standard. I truly do trust that this complaint will be taken seriously and addressed with the urgency and professionalism it deserves.
112 replies
7 months ago
AVOID CARTRACK AT ALL COSTS!!!
One star is far to generous for this company I have never in my life experienced such poor service and incompetence as I have with Cartrack. For the past four months, I have been battling the same unresolved issue: my account not being debited on the correct date. This has caused nothing but frustration and unnecessary stress, yet your team continues to fail in addressing it. It is clear that the company is plagued by a lack of proper training and accountability. The level of incompetence I’ve encountered is shocking for a business of this size. Instead of fixing the problem, I am constantly pushed from one unhelpful staff member to another, with no resolution in sight. This level of service is absolutely unacceptable. I demand that this issue be resolved immediately, and I expect to speak directly to a manager — not another entry-level staff member who cannot assist. Cartrack needs to seriously reassess its hiring practices, training, and overall customer service standards. Right now, this is the single worst company I have ever dealt with, and I wouldn’t recommend them to anyone.
53 replies
8 months ago
THANK YOU WOMEN FOR CHANGE
Women For Change is more than just an organization, it's a powerful voice for those who have been silenced by abuse and injustice. Their courage to take a stand against gender-based violence and the abuse of women and children is something we as a nation deeply admire and respect. Through their tireless efforts, awareness campaigns, and advocacy, they shine a light on issues that many try to ignore. They remind survivors that they are not alone and that there are people willing to fight for justice, safety, and dignity. Their work is not only about creating awareness but also about driving change, protecting lives, and inspiring hope. I for one am truly appreciative of Women For Change for being brave enough to speak out and act on behalf of those who cannot. Their dedication shows us the importance of unity, compassion, and standing firm against all forms of abuse. Because of their bravery, countless women and children know that their lives matter and their voices deserve to be heard. Thank you, Women For Change, for leading this fight with such strength and determination. You are changing lives, restoring faith, and shaping a safer future for generations to come.
0 replies
8 months ago
Misleading conduct and constant bullying from Woolworths
I am writing to formally lodge a complaint regarding the unprofessional and ********* service I received from your representative, Kulsoem Adams. The agent initially contacted me under the pretense of updating my debit order details. I comp**** with all the information requested in good faith. However, after wasting my time, the agent then informed me that my details would not be updated unless I made an additional payment, despite the fact that I had already made the minimum required payment for the month. At no point did I agree to or sign any documentation that obligated me to make this extra payment. Forcing me to pay more than what is contractually required is both unfair and misleading. Furthermore, I have been inundated with persistent calls pressuring me into making payments I cannot afford. This conduct feels like harassment and amounts to bullying tactics, which I find completely unacceptable from a reputable company like Woolworths. I have since logged a formal query with the ombudsman to understand my rights and seek external intervention, as I strongly believe Woolworths is acting against its own agreement. I request that you: 1. Investigate this matter and provide me with a written explanation. 2. Confirm that no additional payments will be forced upon me beyond the agreed contractual terms. 3. Take corrective action regarding the behavior of your agent, as this type of misrepresentation is damaging to your brand and unfair to customers. I trust this matter will be handled with urgency and fairness. Please confirm receipt of this complaint and advise me of the steps Woolworths will take to resolve it.
0 replies
12 months ago
Order #A6FCC - BE CAREFUL OF CLOPAS THE ****** ********* DELIVERY GUY
On 05/04/2025 I had placed an order on Uber eats, the items I purchased were from BP Nirvana I had waited an hour and a half for my order, the map showed that the driver is 1 minute away so I went outside my yard to wait for him as I normally do when ordering, 10 minutes had passed and the map still showed that the driver is 1 minute away, I sent several messages on the uber app to the driver asking where he is but he refused to respond, I then used the in app calling feature and he eventually answered, he stated he was lost and I gave him directions, after 10 minutes I called again and he refused to answer, I made several attempts until he eventually answered the call, I expressed my frustration as the order was for my kids, specifically my 7 year old daughter who was celebrating her birthday and to top it off we had a power outage since 7am so my kids were really starving, I had purchased two yogurts for my 5 month old daughter aswell as she had not had formula for the day due to the outage I called the driver once again expressing the above and he stated he is two minutes away, 5 minutes had passed so I called again and this time the driver shocked me to my core, he said "If you call me one more time I will come to your address and **** you and your child, you coloured people think this is your area I will show you who I am" I immediately informed Uber about the incident and they sided with the driver stating that he followed the correct process The driver was never anywhere near my address so he intentionally did this to ***** my order, Uber is now refusing to refund my money for an order I did not receive, they are being blatantly rude and justifying the actions of a ****** ********* I have opened up a case of harassment at Ennerdale Police Station and awaiting my case number I am taking this story to Twitter and Facebook for users to petition Uber Eats, i have never experienced this with MrD, I am utterly disgusted with Uber Eats and their unruly decision to support a imbecile who threatens to **** a 7 year old girl
0 replies
13 months ago
UNRESOLVED LOAN QUERY
I took out a loan with Capitec in April of 2024 and have been paying my installment timeously each month, however since last year around September/October my owing balance has not went down, it keeps increasing! And no one can give me an answer as to why this is happened, aside from the ridiculous interest rate I was offered as CAPITEC STAFF the increase does not make any sense I once again reached out to the loan department on WhatsApp and waited over 15 minutes to be connected to an agent, eventually I was connected with KATLEGO who did not bother to assist at all, instead he/she sent an automated apology stating that their systems are down I asked him/her to have their manager/teamleader contact me as I want this mess to be sorted out as I am losing alot of money on this loan, it has now been 30 minutes and still no call from the loan department nor have they bothered to respond on WhatsApp I am disgraced and appalled by this level of service and it is shocking that a department such as Loans operates in such a nonchalant manner
53 replies
14 months ago
STAY AWAY!
Joining cartrack has honestly been one of my biggest mistakes, they are extremely slow to assist with roadside assistance yet they are quick to collect their money each month while providing no service whatsoever. None of my manual requests for my dashcam footage has been released for the month of February and no one can explain why! I am awaiting a call from Tracker to be signed up by them as I refuse to pay for such *********** and frustrating service!
53 replies
15 months ago
Great follow up serv...
Great follow up service from Monisha Laljeeth!
53 replies
16 months ago
Countless spam calls per day
CAN YOUR CALL CENTER PLEASE STOP INUNDATING ME WITH ALL OF THESE CALLS I REQUESTED TO BE REMOTELY FROM YOUR SYSTEM MONTHS AGO, I HAVE NEVER EVER BOUGHT ANYTHING FROM HOMECHOICE NOR HAVE I MADE ANY ENQUIRIES PLEASE REMOVE MY DETAILS IMMEDIATELY!
56 replies
16 months ago
Unprofessional call center agent
Had a very bad experience dealing with Pretty Manganyi, she has no patience, no manners and no customer service She profusely called me after I gave her an exact date and time to contact me Does Regenesys pride themselves on inundating clients with calls and WhatsApp messages? Forcing your product on us?
0 replies
Review Distribution
5 Star
5 (11.11111111111111%)
4 Star
1 (2.2222222222222223%)
3 Star
1 (2.2222222222222223%)
2 Star
1 (2.2222222222222223%)
1 Star
37 (82.22222222222223%)