LC
Louis C
Active since Jan 2022
5
Reviews
0
Industries
Reviews
5 reviews20 months ago
Lack of planning / communication / transport logistics
Strange how a package goes from Durban to Port Elizabeth, and then outbound to Graaff-Reinet, which is the intended destiny, only to show a day later that it was not dropped off in Graaff-Reinet, but went to Johannesburg, and the following day send back to Cradock to arrive there two days later, and then send back to Graaff-Reinet. Clearly a lack of procedure and proper tracking and control of packages.... Something the business should look at to improve their service. Would have been better to keep in PE to rather go with next opportunity? Wonder if they are even looking at and improving these mishaps, as this has happened before with a package we requested.....only to be send back to Cape Town, and not to Graaff-Reinet. When asking what happened, no one answers, only to be told where it currently is. Sad.
0 replies
20 months ago
Contactablility & not verifiable business.
Not helping to phone (031 036 1212) the only number supp**** on their website, as not answered at all over two days I tried to contact, and this does not boost confidence with the many **** internet shops these days....No address either on their website. https://www.cga-sa.co.za/contact-us/
53 replies
35 months ago
Deceptive Business after your money - ****** information
I confirmed with the Alphen Pharmacy who have been in the same business complex for 13 years that there was never such a business. Also the vat number reflected on their site is for a different solar business at a different address, as well as the business registration number is reflecting on a different website: https://sunstore.co.za/
0 replies
36 months ago
Unreliable Service and not Sustainable !!!
Shocking service - Wanted to double check if a product is in stock, and not rely on their website before we buy it - Was told in person when called in that it is in stock when reflected as such on the website. We then paid for two of the items, and then a couple days later was advised they do not have it, and they will have to look elsewhere. Wasted more time waiting when the product alternative was not nearly the same. Also the lack of communication or slow communication a huge problem - unfortunately not good excuses, as service delivery is hugely lacking.
0 replies
52 months ago
Extremely Unprofessional Correspondence & Lack of wanting to communicate via phone
I bought 3 demo air coolers via bid or buy from GMC aircon, and stated in my order that units must be in order with no cracks or obvious scratches. When received and checking the same day I picked up the one unit was cracked and both missing ice bricks which are sold as part of the units but not included in the packaging. The smaller units was also not a very effective in cooling even for a smaller space compared to what one pays, and felt not worthwhile to keep 2 bought at R1250 each as demo products, and requested 2 units to be returned, which was discussed with an employee who contacted me. When I indicated that the third bigger unit was also problematic and the pipe not properly pumping, as the water level was not going lower, and taking very long to decrease, I placed my hand inside and found the pipe bend, and made sense for the water taking long to go through. When I asked for this to be returned/replaced I received an extremely unprofessional reply via Bid or Buy from the company, and when I phoned and spoke to a Gareth about this and the problem with the third bigger unit and why I was returning it (as they supposedly have a 2 year guarantee?), I was advised he will follow up and get back to me which was a Wednesday, and almost 3 work days later, and still no call back. The impression was created that they have very good customer service, and somehow it is impossible for them to make a mistake. I asked the person who sent me the reply on Bid or Buy to call me to discuss, but was ignored to date, and have no idea what viable solutions as no such was offered? This was the reply I got which I wanted to discuss, but seems person now hiding behind electronic communication, and not willing to speak to me directly over the phone: "Our correspondence is always professional and polite. The point here is you had no intention of keeping all 3 of these products. You used us to deliver them to you so you could decide which was most suitable for your environment at no cost to yourself. We know this because we offered you viable solutions and you refused them all. You now expect us to bare the costs of this when the machines were working 100% and you know this. We must now bare all courier costs and sale costs on Bid or Buy because of this. Additionally as per our user agreement our return policy states 7 days, but we are willing to waive this as an act of good faith. We will arrange a courier today and keep you updated on the progress. We will inspect the items and if they are in the original packaging and have not been tampered with then we will issue a refund, otherwise we will send them back and the onus of the courier costs will be on yourself. We deal with 1000's of happy customers, it was evident from your first message this was never going to end well and we should have declined the order." Sad, but hope that the company will train staff to better communication, and make personal contact before making wrong conclusions, and show some honest interest, and not give the impression that they cannot make mistakes, because they have many happy customers?
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
4 (80%)