BV
Bertus Z
Active since Jan 2022
8
Reviews
0
Industries
Reviews
8 reviews5 months ago
Excellent professional service by Ms Shivani Morgan
Shivani was patient and professional in answering and assisting a transfer, even phoning back, to ensure that all was completed correctly. Thank you Shivani.
53 replies
5 months ago
Avarice Accounting by West Coast Solar
I contacted the owner of West Coast Solar in Velddrif to fix my solar geyser device that wasn’t working on 9 July 2025 during which time I said that the account shouldn’t exceed R1000. He agreed that it shouldn’t. There were three subsequent visits of which all were known by the company’s owner. The first one was on 15/7/25 via his assistant when a temporary fix was made and he then personally attended a visit thereafter removing the controller that was to be tested since he could not find fault with the other equipment . I sent a WhatsApp on 25/7/25 enquiring when the system will be completed. The owner in response sent me a voice mail that indicates that a small resistor was faulty and had been replaced by the testing company who didn’t even charge for the replacement and therefore neither would he. The third and final visit was made on Monday 4 August 2025 with his assistant in attendance. The account was paid in good faith as a final payment on 8 August 2025 albeit at an inflated amount of R500 more than what was stated initially. A further account was now received, pre-dated to 10 July 2025 on 18 August 2025 (approx. 21/2 months later!!) for a further R1161,50 for a new controller and a site visit. Not even an apology was received. Note, according to his communication on record, no new controller was necessary, and no further visit occurred after my payment was made. All visits made by this company are corroborated by my tenant who was there. This is totally unacceptable! Be aware!
0 replies
5 months ago
New applicant ignored/misrepresented
I filled an online application, was told that a technician would visit my home and install the necessary. The next thing is that I get a whatsapp message telling me that the equipment installed is switched off and that I must attend to it. The promised technician has mot been here to date unless he is Casper the ghost! Totally **** service with most frustrating lack of service!
0 replies
5 months ago
Double accounting!
This business deducted the monthly fee twice for tge same month without my approval
0 replies
41 months ago
Shoddy accounting!
I've received an account for a property that I do not own or even rent!
132 replies
49 months ago
Poor Client Services at Ninety One
I have been a Life Annuity Investor with Ninety One for many years. Early February 2022 I went to Cape Town offices to enquire how I would be able to supplement this LA from any of their advisors, by transferring funds into the account. Unfortunately the blond woman that I spoke to was more interested in eating her cake than advising me and summarily told me that I would have to go to Johannesburg for such info. I could not believe my ears - you mean I would have to fly to Jhb from Cape Town to get advice? Whereupon she shook her head in the affirmative with her mouth full from a new bite of cake. I then sent an email on 16 Feb 2022 to enquire about the above. A lot of confusing replies followed during which time I was eventually advised that I have to first open a RA. I was eventually sent the application forms on 20 Feb 2022. This was duly completed and I sent proof of the lump sum payment on 23 Feb 2022. Now, the drama to transfer the RA money to my LA ensued. Eventually after a plethora of confusing emails in which I had to confirm my simply put first request a lengthy form was sent titled "Withdrawal/retirement form for retirement funds and living annuity" which I duly completed in good faith and sent back on 9 March 2022. Subsequent to this, confirmation that a 100% cash transfer is requested and proof of ID and three signatures were sent upon request. I was furthermore told that everything is secure and being transferred. I am now sent further 'outstanding requirements' - other forms (13 pages nogal!). Geeze guys, your way of treating clients stinks - right from get go to the trouble of visiting via my round trip of more than 300kms to your Cape Town office, to being constantly misunderstood on the simplest of requests to creating misleading and time consuming filling in of incorrectly sent forms! Furthermore, what is also most frustrating is that when your IP Centre sends emails its via the general comcentre address so that if replied to (as the norm should be) it often results in delays. Also, you have to repeat your telephonic story to each 91 advisor ad nauseum since each phone conversation is with a different person with different input!! I am now at a loss as what to do! I invested in a RA, sent two different sets of forms of which the first is said to be incorrect, the second is dubious on account of your transpired performance to date. PS - Do not try and phone me because the phone caller will be the brunt of my ire and I don't want to upset my day with your self righteous bs. Answer me on email only!
222 replies
51 months ago
DSTV decoder upgrade
I am a fully paid up client with DSTV for many years. I paid R1050 cash on 16/2/2022 for an upgrade for my existing DSTV decoder, waited about 3/4hour only to be told that 'the system', even after contacting 'their' HO, would not accept the upgrade in my name. I was told, after asking for my money back, that I can not have my money back. Surely this is against normal legal practice.
53 replies
52 months ago
ABSA fraud reporting
I am a very long standing client with ABSA. I reported a fraudulent transaction on 16 Dec 2021. The card was stopped and I was told that the Fraud Dept will come back to me within 2 days. I phoned again on 18 Dec 2021 and was told the same thing. Another call was made on 4 Jan 2022 and was told that it will be escalated to an investigator of whom the name was given, It is now 12 Jan 2022 and I am still waiting for any response! There is no response from ABSA on their part in over a month since first reporting this. This is totally unacceptable! I am a paying customer for many, many years and deserve better than this!!
53 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (25%)
1 Star
5 (62.5%)