MT
mary T
Active since Dec 2009
23
Reviews
0
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Reviews
23 reviews3 months ago
Bad service Delivery Issues for months
For the past months it’s been a struggle to get my orders from Coke delivered during December I waited 3 weeks for my order where each week I was promised I would get my stock until I escalated it to the customer service. I have had a new Rep for the past four months only recently met here it’s been a struggle to get hold of my Rep. Last week she asked for my order she never placed it and placed it two days later informing me it will be delivered this Monday of which I didn’t I knew it would not get delivered she is now saying Wednesday that’s after I followed up with her. My concern is that I always have to go to Makro or nearby stores to buy cool drinks these come expensive taking away from my profits . They take us for granted as there is no where else to go really disappointing- 11131412 outlet number Previously they also delivered expired cappys of which I had to return
168 replies
7 months ago
Clients not valued
We have a fnb club account the name of our club is Legopheng investment club. We got paid our shares money from the mtn zakhele Futhi scheme. The funds were paid to our savings account. Yesterday the two signatories went to the fnb at Jane Furse to ask that they distribute/ transfer the funds into our different fnb back accounts for all members this is everyone’s share. And we all provided our personal fnb accounts to make the transfer easier. They got turned back saying the savings account we have is old and isn’t able to do transfers. So we should open a stockvel account in order to do the transfer and they gave them an appointment for October to open the account. This is ridiculous how can we wait for a month to open an account especially seeing that we are loyal Clients we have had this account for many years . We have waited years already for the mtn payment now we must wait even more to get an account open we are all in serious need of the money . I don’t know why the rural banks operate this way no sense of urgency and they don’t value the clients. Really disappointed.they can reach me on 0813475139 .
53 replies
8 months ago
Turnaround time for business is unacceptable
Last week Saturday we deposited R3310 at the machine at the fnb Jane furse branch which got stuck in one of the Machines as I run a fish and chips store. I still have not received the money from the bank I don’t understand why you shared wait over a week for the money to returned. This puts a strain on the business as it happens all the time . Such an inconvenience
53 replies
8 months ago
Share payout not paid
I am a representative of of legopheng investment club we bought shares worth half a million when the scheme started. We are now struggling to get our payment after the scheme was unsuccessful. The payout was supposed to happen on the 28 July I am calling phutmanathi every single day for us to get paid our money . They never call to provide an update let alone send an email. This is so frustrating the club members are asking me daily about the payment as they have now made plans for the funds . They keep saying they waiting on documents from Nedbank wasn’t this supposed to happen when the administration changed from Nedbank to Phuthumanathi /Singular If someone can please call me my cell number 0813475139. We are tired of calling with no progress. The service is so bad
0 replies
11 months ago
Bad service
I own a fish and chips franchise store in Jane Furse and I am supposed to sell the red bull drinks in my store. I bought these drinks in April through Digistics and still waiting for a cooler to put these drinks in . I am not having any luck with Red Bull the area Rep Kamo doesn’t even answer my messages nor my calls since April. Not sure what to do with these drinks . They service is so different from Coke . Cokes service is excellent . Really disappointed
0 replies
12 months ago
Large wrong amount deducted from account
Wesbank has deducted R23 000 from my account instead of R8000. I’m not in arrears or anything like that . This is such a huge inconvenience on my side as I have other debit orders to pay this isn’t my fault I called the bank they saying they not sure how it happened and that the money can only be reversed after 7 days and that the amount is not yet reflecting on they side. There public holidays coming up which means there will be more delays. I can’t reverse the payment from my side such a huge inconvenience not sure why they deducted so much money
116 replies
16 months ago
Bad service- delayed payment
I have a franchise business in Jane Furse we deposit money daily at the atm. Time to time our funds get stuck in the machine as we can only deposit in side the bank if the money exceeds R8000. They take long to refund the business the turn around time is 5 days they always take longer then that . I am still waiting on the bank to refund my R2050 from the 8th of December, 5 days is long gone and it’s still no refunded. We go to the the bank daily to check they keep saying the funds are paid from my side and they do see that it’s not reflecting in my account but can not tell the reason why
56 replies
20 months ago
Bad service car went missing no update until you call .
I reported my Toyota Fortuner missing on the 27 of August 2024 as my tracking device stoped working on the 25th of August at 4:45. Not sure why Netstar did not send me an indication that the tracking device has stopped working. Since that day I am calling Netstar myself they never bother to call to update me the only time they call is if I can’t get hold of them and I asked to be called back. Really not worth it don’t know what I’m paying for I have three cars with Netstar I am certainly moving them away after them after such bad experience. Really disappointed it’s as if they don’t care then why have the tracking device if it’s just there to make the car look pretty. Even after you have called they won’t tell you anything worth sharing the only thing is that we waiting on signal that is all I have heard why did they not pick up that the tracker was no longer working and notify me immediately.
106 replies
38 months ago
Numerous unnecessary calls
I like the homechoice products but they numerous calls can be annoying. I recently bought some items from them like I have always over the years. They call you every month at the beginning of the month to ask you when you are you going to pay you say month end. The 25th of Feb I couldn't make the payment as I was busy and knew I had 3 to 4 days before the last day of the month. From the 25th I was already receiving numerous calls and sms's this morning the 28th of Feb I made paid but still received four calls from a 072 9198741 number. I answered and told them I paid they asked how much it's really embarrassing and irritating to keep answering these questions every month. Why can't they call they clients once they see that they haven't received a payment. And a sms as a reminder at the beginning of the month is enough. I will pay my account off and never order from them again this puts me off.
53 replies
39 months ago
Fnb fiduciary will - Bad service
Maloma Eatate: My dad passed away January 2021 and we still struggling with his estate. We had to hire a private lawyer to liase with fnb as we were struggling costing as more money. · 20 January 2021: Our first physical meeting with Maggie at your Menlyn offices. · 25th April 2022: The draft L&D is shared with us, our questions and comments on the same remain unanswered. · 31 August 2022: Our 1st online meeting with Gillian Venter who was appointed to replace Maggie we requested about 4 weeks to familiarize yourself with my father’s estate, following which she was going to discuss the way forward. We are now in the 2nd month of 2023 and we don’t know where we stand regarding this matter. We really disappointed in Fnb all 5 siblings are fnb private wealth clients and we hv never experienced such bad service. My mom is 72 and this whole process and delay is stressing her My dad's ID is included in the reference box
56 replies
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