JD
Jane D
Active since Feb 2022
7
Reviews
0
Industries
Reviews
7 reviews8 months ago
I spoke to a lovely lady Thobeka who was patient and really tried to get me the best possible deal - which she ended up being able to do
I spoke to a lovely lady Thobeka who was patient and really tried to get me the best possible deal - which she ended up being able to do. It was super easy for my query to get resolved and I ended the call feeling very relieved that my insurance has me covered!
1 reply
14 months ago
TERRIBLE service delivery experience
The service I received from this company left a very bitter taste in my mouth. One of the worst experiences I have ever had with a service provider. I don’t know what the purpose of having a consultant assigned to you is because they don’t even respond to emails or queries that you have. I was INCREDIBLY frustrated by the whole experience - there is little to no communication; I wasn’t even notified when they collected my package. I was only aware that it was collected because of the person who was there when they arrived to pick it up. Surely you need to notify your customer once you have collected their package? Further to that, I basically had to beg them to let me know when exactly my package would get delivered so that I could coordinate it with my work schedule. The package arrived in good condition. But honestly? I would not recommend this company to anyone and will never be making use of this service again. The communication is absolutely terrible.
53 replies
30 months ago
Constantly no hot water in my block!
I am writing this to complain about Trafalgar’s property management yet again. There is no hot water in my block at Lilyfield, which is one of the properties they manage. This was reported on Wednesday already and we were given some lousy excuse about the technicians’ car breaking down and that they would come the next day and of course that didn’t happen. So we are without hot water for 3 days now - but of course, we are still getting charged for it which is utter nonsense. On top of that, the issue was allegedly fixed last week yet here we are again. Why is there no long term solution put in place to avoid the constant repair of the switch related to the water?! This is very annoying now. I am tired of having to make alternative plans in relation to my water.
0 replies
32 months ago
No electricity yet again at Lilyfield
We have been without electricity since the morning of 5 September. We heard that there was approval for an electrician to assist with fixing the cables that were ****** but really, is that even true because I am writing this 24 hours later with NO electricity and NO communication. It’s very frustrating. So terrible!
0 replies
33 months ago
Terrible service
Terrible customer service. I was having problems loading electricity and they didn’t even bother to reply to my enquiries despite the numerous follow up emails I sent asking for assistance.
0 replies
42 months ago
No electricity even without loadshedding at Lilyfield
Trafalgar has not settled its debt with the municipality and now the electricity at Lilyfield has been disconnected. We have been without power for hours and I even wonder if we will be reconnected over the weekend because they switched off the power on Friday. Had Trafalgar kept up to date with payments and not been in arrears, we wouldn’t be in this position. This is SO frustrating as a resident who always pays their rent and water bills as and when due; now I am suffering because of matters out of my control. Worst part is even at the beginning of the year I had to deal with Trafalgar problems whereby there was no hot water FOR WEEKS. Truly the worst!
244 replies
51 months ago
NO HOT WATER IN LILYFIELD FOR OVER A WEEK
For over a week now, we have been without hot water at Lilyfield. And upon searching for reviews on here, I noticed that this is an issue that dates back to *2020*. All Trafalgar has been saying is that heat pumps are broken - SINCE 2020. I am incredibly frustrated by my living experience here because really how can you expect people to go for weeks without hot water?! The worst part is that empty promises are made with no indication of this being resolved soon and it is honestly so frustrating. You don’t communicate and when you do, the solutions are very wishy-washy. What are we meant to do in the interim while a decision is supposedly made on the way forward with these heat pumps?!
317 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)