Active since Mar 2009
I have a warranty claim on a Lacie drive. Processed the claim through Seagate. UPS was assigned to collect this drive and ship it to the Netherlands to recover the data. Waited 2 weeks for the drive to be collected! Once eventually collected a UPS Customer Service Representative subsequently contacted me for an exporter code to which I stated I have none as I am not exporting this drive, it is being collected on behalf of Seagate and imported to their lab in the Netherlands. I asked that this be escalated to a supervisor but the drive was simply sent back to me! Utterly pathetic service! I sincerely hope Seagate finds another partner for these returns!
My BFGoodrich KO2 tyres are less than 2y old and started showing damage on the tread (chunks literally tearing out) after only 28k km. After weeks of wiating (and escalation to the Motor Industry Ombudsman), Michelin (BFGoodrich holding company) rejected the claim stating that the damage is due to "severe off-road usage". So much for "BFGoodrich's toughest All-Terrain tyre. Ever." I also discovered that my tyres were manufactured in Thailand, not the US (not disclosed at the time of sale).
I was forced to install a second tracker (by Santam who's just as pathetic). Signed the contracts and eventually got the units installed (had to upgrade my older unit as well as install the new one, not by choice). Month 2 and I get debited R469 off my account (the contract states R94.79 pm)! Two weeks later and I'm still waiting for someone to come back to me!
So I have my clutch replaced 1 March, R11k later. From the get-go it slips. I'm told it does that because it's new. Now that it's shuddering to the point where it's almost not drivable, I take it back and now it's "the clutch is burnt because of my driving style". I obviously forgot how to drive after 20+ years. Totally unacceptable!
Used to use RedBin, great service and always on time. Seems they've been bought out / merged with Interwaste. Downright shame because Interwaste don't care in the least about customer service! My delivery has been delayed, no feedback, I have to chase the whole time. When I do reach someone I get attitude. Absolutely pathetic service!
Paid a 50% deposit more than a month ago and gave notice to proceed with installation 2 weeks ago. Installation was supposed to be completed this week but I've had nothing but delays, excuses (if I actually manage get hold of someone at all) and endless issues. Only after posting on FB do I get a call. Do I get an apology or resolution, oh no, I get attitude! So here I am, still waiting and still no timeframe on completion...
I was first contacted on 22-05-2015 by email stating that supposedly my \NBA Nashua Mobile account"has been handed over to Messrs. Norman Bissett and Associates for an alleged outstanding arrears amount. As stated in my reply (dated same)"
I've had nothing but hassles with this product (2 units installed) and service from day 1. Suntank can never get the service dates right (endless comms back and forth). And now when I actually have a problem (on both units again) I have to pay a service fee in advance and there is a 4 week lead time! What's the point of your supposed 10 year warranty if firstly I have to wait 4 weeks for someone to fix a probem and secondly I have to pay (in advance) to fix it???
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