LL
Lauren L
Active since Feb 2022
5
Reviews
0
Industries
Reviews
5 reviews13 months ago
Dreadful app experience
The Nedbank app is becoming painful to use with the selfie feature. The app will not allow me to add a new beneficiary without selfie verification (even though I have set finger print and pin code as my preference). The selfie functionality does not work and says I need to go into a branch to load a beneficiary. I'm trying to make an urgent payment but now I can't load the beneficiary until I'm able to get time off work to go to a branch (my husband has had to make the payment for me). I have tried retaking the photo in various different lighting conditions and it says it can't recognise my face. This is the opposite of convenience. Please let customers use finger prints instead - it is much, much simpler and more reliable.
0 replies
18 months ago
**** website, don't waste your money
The website https://cape-couture.co.za does not deliver what is advertised on the website. They claim to be based in Cape Town, South Africa and that they support local artisans and sustainable practices. The images of the clothing on the site look like premium quality garments. A month ago I bought two pairs of bootleg denims on their supposed closing sale for R999.99 each. Only one pair arrived and it is nothing like the image of the pants on the website. The pants are made of a cheap, light, synthetic fabric printed with a blue pattern. I contacted the site to return the item and they shared their refund policy which requires you to pay for shipping to send the item back to China (so much for supporting local artisans). They would not refund me for the item that never arrived. They were unwilling to provide a business registration number or any South African contact details to confirm they are registered in South Africa as a legitimate business.
0 replies
31 months ago
No way to get hold of customer support
Worst customer support ever. Only offer a WhatsApp number and don't have a formal ticketing system where customers can log and track issues. Our internet has been down 2 days this week and we have had no response on WhatsApp from their support. I work remotely and this is crippling my ability to do my job as we have outages regularly during the week. To cancel their service you get directed to the same WhatsApp number. How on earth do you get hold of a human being at this company?
0 replies
50 months ago
Delivered broken fridge and returns nightmare
We had a good experience with Makro online delivery which has turned into a costly nightmare. We switched on the fridge and after 24 hours it was still not cold. My husband contacted customer service to report the issue and instead of swapping out the fridge, Makro decided to instead send a technician to fix the fridge. This makes absolutely no sense as the goods were delivered broken. They have been less then helpful in assisting us in locating the serial number on the fridge (there are several stickers and numbers on it and we have sent these to them), and as a result we have still not received confirmation of when someone will replace the broken appliance. We are now sitting with an expensive piece of junk.
53 replies
51 months ago
Exceptional online shopping experience
We ordered our fridge online yesterday and it was delivered today. Exceptional service - thanks so much!
53 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)