LM
Lungile M
Active since Mar 2022
13
Reviews
0
Industries
Reviews
13 reviews8 months ago
Terrible Customer Service
Their customer service is very poor. The agent hangs up on you if they cannot assist you. Very argumentative, bad listener and does not pick up after they drop the call. It seems to be a private number as well, with one agent available. Their exchange policy is flawed as well. If they are out of stock, there should be a refund because there are literally no other options.
0 replies
8 months ago
Expensive/Poor delivery
I paid for delivery online but was told that my parcel was sent for collection instead. Meaning I had to pay more money to travel to the courier offices. The courier charged me extra upon arrival of my parcel and they have a **** that deducts money from your country each day. Now I have an ongoing ***** case with my bank and my card had to be stopped. My package is severely damaged on top of everything. The customer service is very unhelpful as well.
1 reply
9 months ago
Refusal to return my money.
Absa refuses to return the rest of my money that was taken for pre-authorisation. I have only received a portion of my money. They inform me that funds are removed and then weeks later inform me that they are reserved. R1307 in total taken. Only R673 returned to me. They REFUSE to re-open my case and trace the remaining funds. I have no option at this point but to escalate to the Ombudsman as it seems there is no way forward.
53 replies
9 months ago
Absa authorisations ****
Absa refuses to return the rest of my money that was taken for pre-authorisation. I have only received a portion of my money. They inform me that funds are removed and then weeks later inform me that they are reserved. R1307 in total taken. Only R673 returned to me. My case numbers have all been closed even though I have remaining funds. When I try to open a new one for them to investigate further, I am told case number is closed. They refuse to open a new case to trace the remaining funds for me. They also refuse to take the references given by Bolt. Their customer service has been appalling and downright rude.
53 replies
9 months ago
Daylight *******
Bolt refuses to return the rest of my money that they took for pre-authorisation. There are transactions labelled reserved which were never credited to my account. R1307 in total taken. Only R673 returned to me. Each time I ask for assistance, no one takes time to review my case or goes through my attachments. All their replies are automated and generic. I have spent money out if my own pocket to get documents as proof that the funds are inaccessible by my bank. They are not traceable. Yet Bolt absolutely refuses to release these remaining funds. They keep telling me to go to my bank, waut 14 days etc. They absolutely refuse to investigate further or even attempt to re-release the money just in case it didn't go through. So much of my money wasted following up on this. All the stress and anxiety I'm going through. Their customer service is truly abhorrent.
0 replies
10 months ago
Abhorrent Customer Service
Bolt refuses to return the rest of my money that they took for pre-authorisation. There are transactions labelled reserved which were never credited to my account. R1307 in total taken. Only R673 returned to me. Each time I ask for assistance, no one takes time to review my case or goes through my attachments. All their replies are automated and generic. I have spent money out if my own pocket to get documents as proof that the funds are inaccessible by my bank. They are not traceable. Yet Bolt absolutely refuses to release these remaining funds. They keep telling me to go to my bank, waut 14 days etc. They absolutely refuse to investigate further or even attempt to re-release the money just in case it didn't go through. So much of my money wasted following up on this. All the stress and anxiety I'm going through. Their customer service is truly abhorrent.
0 replies
10 months ago
Absa is *****ulent!
Absa refuses to return the rest of my money that was taken for pre-authorisation. I have only received a portion of my money. It was short. They inform me that funds are removed and then weeks later inform me that they are reserved and Absa cannot access them. The merchant has already released the funds but Absa refuses to trace them and pay me back. R1307 in total taken. Only R673 returned to me. Each time I ask for assistance, no one takes time to review my case or goes through my attachments. They are not interested to check proof from the merchant. All they want is to call general enquiries which I can call myself. What is the point of visiting a branch only for them to stick a phone in your hand? Their authorisation department is completely *********** and refuses to trace these funds. Additionally, it takes weeks to reach them.
56 replies
10 months ago
Daylight ******* disguised as authorisations!
Bolt refused to return the rest of my money that they took for pre-authorisation. I have only received a portion of my money. My bank returned it to me, but it was short. There are transactions labelled removed which were never credited to me or my account. R1307 in total taken. Only R673 returned to me. Each time I ask for assistance, no one takes time to review my case or goes through my attachments. All their replies are automated and generic.
0 replies
10 months ago
*******!
This app is daylight *******. Their pre-authorisation system is extremely flawed. Each I requested a ride or checked if any drivers are available? Money taken, but no rides! Each time a driver cancels? Money taken! You are left having to try and request again! That money is gone now! Ended having R1500+ taken from my account and no ride was ever taken. Extremely flawed system! I'm left with no money.
0 replies
31 months ago
Vodacom Advance Balances.
Impossible to get through to their customer care line. WhatsApp chat is useless and their callbacks are spam with no answer on the other end. My airtime advance has been taken despite having R35 available on the 10/10/2023. Now I owe an amount I never used. Their email is also useless.
262 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
13 (100%)