Active since Mar 2022
Till today m still awaiting the credit I've overpaid my account with... Still waiting for my paid up letter
I've had the account in 2017 and 2018 I canceled. Surprisingly I'm getting emails every now and again that I have a credit ... how I don't know... Tried calling today 2 of their agents dropped my call till I've reached an agent that told me I will get confirmation of the cancelation within 24 hours Yet to see but why is it still open???
I can't believe the service I am getting from MTN, only now at the end as things were very smooth all throughout my contract ... I have canceled my contract successfully now I need my settlement letter as proof that the contract is cancelled and settled. On the 8th of July @ 9:41am called and the consultant told me no I need to be handed over in order for me to get the paid up or settlement letter.... Haiboooo njani guys...... No, it can't be true. I asked to speak to the manager I was then told, no the matter has been escalated. No turnaround time as to when will I get the call or whatsoever... Till this day I am still waiting for the call from the manager. I need my settlement letter. Lol so one should have bad credit and be handed over to get proof that the account has been settled.
Dikgang Moshiga explained everything to me and was a good listener
Buffalo has the worst service ever . i received an SMS notifying me that ill be receiving my parcel on the 11 March 2022 and received nothing. so because i am working from home , i am always home . then i called on Monday 2 times ..... the 1st person that answered said ill receive my order on the same day on the 14th . the drivers car broke down that's why when i track the order it said BACK TO WAREHOUSE ( UNFINISHED). 2nd agent said there will be delivering in 48hours .......... so today i called again 16 March 2022 , status of the order says DISPATCHING .... The guy say within the course of this week ill get the order or next week .......... is there no Turn Around Time . am i ever gonna receive my order?????????????
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