LH
Lumba H
Active since Mar 2022
8
Reviews
0
Industries
Reviews
8 reviews15 months ago
Complaint Regarding Unresolved Car Hire Extension
Dear Momentum Insure Claims Department, I am writing to express my frustration with how my claim has been handled and the lack of communication regarding the car hire extension. After raising concerns about being left without a vehicle due to delays in repairs, I received your response stating that the rental car would be extended by only 10 days, despite the fact that the repair shop was closed for 17 days over the festive period. This delay was beyond my control, and I believe it is only fair for the rental to be extended for the full duration of the closure. Furthermore, I was initially informed that the repairs would be completed by 15 January 2025, yet this has not happened. Misleading timelines create unnecessary inconvenience, and your failure to follow through on your commitment is deeply disappointing. Since my last response, I have heard nothing further from your team. The silence and lack of resolution are unacceptable and only add to the distress caused by this situation. I expect a prompt and satisfactory resolution to this matter, including extending the rental car by the full 17 days and providing clear communication about the progress of my claim. I look forward to your response.
53 replies
15 months ago
Frustration with Poor Service and Lack of Communication and left with no transport stranded
I am deeply disappointed with Momentum Insurance's handling of my claim. My car was involved in an accident on 9 December 2024, and the claim was approved on 19 December 2024, but the panel beater was closed from 20 December 2024 to 6 January 2025, which I was never informed about. Based on the timeline provided by Momentum, I took the courtesy car included in my policy on 14 December 2024, expecting my car back by 15 January 2025, only to now be told repairs will take until mid-February. Despite my repeated attempts to get updates, I was met with indifference, and Momentum failed to provide the necessary transparency, leaving me stranded without transportation as a single parent trying to get to work and support my family. This treatment feels dismissive and unfair, especially as a loyal customer since 2017. I urgently demand a courtesy car to rectify this situation immediately.
53 replies
19 months ago
Poor Service delivery
Subject: Extremely Unprofessional and Discriminatory Service from Titan Property I am deeply disappointed with the service (or lack thereof) from Titan Property, specifically from agents Lesedi Sekonyela and Daniel Chiang. Despite being paying clients, I have experienced an unacceptable level of unprofessionalism and complete disregard for my concerns. They have shown a consistent lack of communication, and any attempts to get updates or assistance are ignored. It seems as though their only concern is collecting their retainer, with no effort to provide the support they are contractually obligated to offer. I can't help but feel that this treatment is rooted in discriminatory practices, as there is no reasonable explanation for the consistently poor and negligent service I have received. Their unprofessionalism is appalling, and I would not recommend Titan Property to anyone, especially if you expect to be treated with respect and dignity. This kind of behavior reflects poorly on the industry and should not be tolerated.
0 replies
26 months ago
Horrible lying agents Pam Golding properties
I gave my property to Pam Golding properties in 2021 to manage at a cost of 13% of the total rental paid by the tenant. I didn't mind the cost cause there were taking care of everything. I moved back into the property in Oct 2023 and there were a lot of things that went absolutely wrong I communicated this to the agents and I was told they would be fixed. It is March 2024, nothing has been fixed from a broken cistern lid, to a broken stove fan to a missing cover for a trellidoor not to mention the damage to the splash pool due to overgrown ****s that the tenant failed to keep up. I'm thoroughly disappointed. What a horrible and unreliable agent and with the cost ***
0 replies
29 months ago
Guardisk insurance cancellation impossible
I took gap insurance on my car and now after 3 years I want to cancel it because I don't need it, but I can never get the feedback from Guardisk. They are still debiting my account how the hell must I stop this. It's frustrating.
71 replies
29 months ago
Had issues claiming for my ****** phone and Andani was an absolute gem
Had issues claiming for my ****** phone and Andani was an absolute gem. Thank you for your smooth assistance, I'm all sorted now. 🥰
72 replies
29 months ago
Process my ****** phone claim it's been a week already. Communicate let me know what's going on in the background please, this is frustrating!
My phone was lost/****** 9 Nov 2023. I immediately laid a claim on the pineapple app and got a reference number (#654D0C1C8C497A12A4A6A6B9) within 24 hours I reported the case and received a SAPS log number which I wanted to load onto the claim but didn't know how to, so I contacted the consultants on the app, but I never got a response until today 17 Nov 2023. My client ID number is 642402374. Please process my claim I need a phone, I'm desperate and I've never missed a payment why is this happening to mee.
438 replies
49 months ago
MTN South Africa is the worst network under the African sun
I have a debit order with MTN for R409 a month for a Laptop. I get debited on the last day of every month via my Nedbank account, end of Feb 2022 I noticed that I was debited over R11k , I contacted them and they escalated the matter to the billing department which never came back to me. I reversed the debit order and paid R409 as per my contract, last week I received a message stating that my number was suspended so I called only for that to be confirmed so I asked why and the agent couldn't tell me all she said was it was being investigated. It's the 24th of March 2022 and my number is still suspended and the issue hasn't been resolved why I'm very confused and now I keep getting messages saying my account will be stopped, Why?
0 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)