BJ
Brian J
Active since Jan 2010
5
Reviews
0
Industries
Reviews
5 reviews22 months ago
From dissappointed to angry
Dear Afrihost, I have been an Afrihost customer for many years and have always been satisfied with your service. However, I am writing to express my extreme disappointment and frustration with the current situation regarding my fibre line activation. On May 22, 2024, I submitted a migration request for my service. Since moving into my new residence, I have been attempting to activate the fibre line. Despite a visit from Vumatel on 3rd June, 2024 and confirmation that they had taken pictures of the MAC address, I have not been able to activate my service. I have been in near daily contact with Afrihost via phone, chat, and email, but I continue to receive the same generic responses without any progress. I am concerned that my requests are not being escalated properly, as I continue to be told that the issue is being resolved within 24 hours. This delay is causing significant financial and workflow inconvenience. I have been relying on expensive cellular data for almost half a month, and I am worried that this situation will continue indefinitely. I request a definitive timeline for when my fibre service will be activated. I need a clear understanding of what steps are being taken to resolve this issue and a commitment to a solution. Please see latest ticket numbers: 1) [#TZC-193-63300]: Fibre Activation escalation 2) Escalation ref: BIP-674-19743 3) 00119420 from AfriHost , that was lodged with Vuma Also according to my latest invoice I am still paying for the fibre my previous address? Invoice: IN50361064 What the heck? Thank you for your time and attention to this matter. I hope that you will take my concerns seriously and work to resolve this issue promptly. Sincerely, Brian Account A17562032
0 replies
54 months ago
Bad admin and customer experience
Minus 5 if I could. I requested a pause due to major home renovations in Jan this year, the contact person assumed I was making up a story and marked it down as financial reasons... I know this as they tried giving me a better deal. I declined and asked to cancel instead. I asked for final cancelation amount and account details... She replied that it has not been finalized yet, I asked every few months since, and now I have a collection agency calling me... Anthea Williams, I asked to be put in contact with management but you ignored all my attempts to contact you. I have done my part to reach out and finalize dealings with ADT but you instead made it impossible to pay and then handed me over to an agency. I don't know if you represent ADT as a whole but you leave a bitter taste... antheaw@fidelity-adt.co.za
53 replies
59 months ago
Love the Car hate the service
I have been stuck without my vehicle for nearly 2 weeks now. ( today is 27 May 2021 ) 1) The first feedback from Celeste was 3 days depending on part location. 2) Then Friday (work day 4) or Monday (work day 5) - part is being transported from JHB. 3) That Monday no incoming calls to let us know anymore (I call). No one answers. My wife calls a few minutes later and the response is Celeste is Sick. Someone advises us that they ordered the wrong part and already submitted back to JHB for the correct part. 2 to 3 days... 4) Work Day 6, called to check in Celeste does not have knowledge of the previous part issue or timeline. (she will see if they can jippo a temp solution) WHAT? 5) Work day 7, no calls incoming - no one answers either. Monica redirects the call to the manager that then answers and after a second hangs up the call! 6) End of week 2 and I am tired of calling in and willing to walk over and demand better service - I like the car - the reason I bought another Renault but I don't have to deal with bad service, c'mon Renault do better! what happened to confidence aka confiance?
0 replies
61 months ago
working hard
Cynthia Kekana, thank you for the swift and professional manner you represented your company. No issues my end, thank you!
53 replies
69 months ago
Five-star
Five-star service! Highly recommended! Phoned Shawn the afternoon (after dealing with other companies) and not long after was at our door. Honest and to the point and knows his stuff.
0 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (60%)