SN
Skhumbuzo N
Active since Apr 2022
8
Reviews
0
Industries
Reviews
8 reviews17 months ago
Dupe perfume
I recently purchased a Kenzo Homme Eau de Toilette Intense 100ml Set on Friday 29th of November 2024 and I was impressed that it was delivered by Monday morning the 2nd of December to me. What disappointed me though was the fragrance itself, that it is seemingly a dupe. I tried it on Tuesday and Wednesday and I was disappointed because the smell did not hold as soon as I sprayed it onto my pulse points and shirt and immediately knew it was a dupe. I'm disappointed because it was my first time buying from Ascot and seemingly my last because I have zero reason to trust a store that has ****** me on the first attempt at buying from them. I would like a full refund and for the product to be collected as I luckily still have all the packaging for it.
0 replies
24 months ago
Poor customer service leaving us with no business account for 3 months
I have been absolutely appalled with the lack of customer service from ABSA. I have been trying to open a business evolve lite account since the end of January and I'm surprised myself how I'm yet to throw the towel in. The first issue occurred when the business banker we were allocated to went MIA after we were waiting on feedback for the application of the account after signing and sending back all the forms we received. I went to the branch the banker is based after more than a month of trying to get ahold of the banker via email and telephone but to no avail. I arrived at the branch and was told she has been hospitalised and that she will be back the following week, and understood. I went back to the branch to try finalise the opening of the account and she told me the previous account is no longer active and that we will have to open a new one, which I agreed to. I was told that once I return the forms I will be sent to sign, it won't be more than 24 hours for the account to be active. I sent the forms back to the banker on 08/04/24 at 11:19 and until today, I have received no response. I went to the branch again yesterday to hopefully find her and try finalise the opening of the account but to no avail once again, I was told she was on leave. My friends and I are just trying to get a small business up and running but we have not even started as we don't have an account up and running due to the incompetence at the ABSA Kingsmead branch. To add insult to injury, I was called by a colleague of the banker who was offering me personal products to be linked to the business account. Linked to which business account when I have not been allocated one and given its details?
159 replies
27 months ago
Incomplete after-sales service from delivery and installation individuals
I am writing this post on behalf of my mom who isn't as tech savvy. She has suffered poor after-sales service from the individuals who delivered her goods. She ordered 2 sleigh beds from the Decofurn in Springfield Park. The issue was discovered after the delivery folk had left. The beds are collapsing. The legs underneath supporting the bed fall out with very minimal movement by a person on top of bed, causing the structure to collapse. I have tried to assist her by checking if the legs are different lengths but are not. Upon further investigation, I discovered that there is a socket missing that is meant to keep the legs from falling. My mom is reticent to go back to the store to ask for assistance as she can no longer find the slip for the beds. I am writing this with the hope that someone can be dispatched from the Springfield Park store to come complete the installation of the beds as no one is sleeping on them because of safety concerns.
0 replies
27 months ago
Poor customer service communication
Metrofibre's customer service has left me regretful of having them as my ISP. I reported fibre cable damage on Wednesday 10/01/24 at 08:53 and it is still has not been fixed 2 days later, Friday 12/01/24 at 12:58 as I type this. I have sent multiple messages to the Whatsapp and X account and go support email address daily since Wednesday, explaining how the cable requires a technician to fix it, along with pictures showing the damage. I am appalled that 2 days later I have not been told why a technician has not been sent to fix the issue but instead I receive vague responses not explaining what is going on or what the plan is or my messages are ignored. This has frustrated me as I work from home and the situation is beyond untenable
256 replies
41 months ago
Disappointing non-legitimate cologne from Superbalist
I was very disappointed after opening my cologne and spraying it to find that it smells like nothing. There is no fragrance whatsoever coming from the bottle or when I spray the liquid onto clothes. I’d read a lot of bad reviews about Superbalist fragrances but decided to give them the benefit of the doubt because a friend of mine had ordered a fragrance from the site and his was fine. Thoroughly disappointed that I can’t even exchange nor get refund as I didn’t get what I ordered so my hard earned money has gone down the drain
0 replies
48 months ago
Poor communication from FNB regarding my account services
First National Bank has been extremely poor at communicating and giving me feedback on the issues I have been having. My account was put on hold for 2 weeks and I wasn’t informed the bank was doing so. The hold was removed and I wasn’t informed either. The issue now is that Standard Bank have taken the funds that were in my account, which FNB didn’t inform me would be done. I’ve been unable to meet any of my financial commitments for the past 3 weeks without putting myself in debt as no one from FNB is informing me of the steps that are being taken, everything comes as a surprise. I’ve had to commute almost daily to the bank to phone the fraud line for assistance but to most times receive no help. The investigator for my case doesn’t communicate with me, he doesn’t respond to my emails and calls to his work number don’t go through. I’m deeply frustrated and fed up to the point that I will almost certainly close my account with FNB once my funds are returned. Thanks for nothing!
74 replies
48 months ago
Poor Retail Service Recovery
My account was put on hold on 22/04/22 due to a transfer that was made into my account. I received a call from a fraud consultant at the chief risk office the following day (23/04/22) with the consultant telling me that I need to provide a reason for me receiving those funds. I sent the relevant information that was requested that same evening (23/04/22) but I have received no feedback on what the situation is with my case, and the number of the consultant in the email hasn't been going through. I received an email after I wrote a review on this platform on 26/04/22 saying that my complaint has been sent to the customer resolution centre and that I would be contacted within 24-48 hours. This did not happen which is very disappointing, as it doesn’t seem like me as a customer of the bank isn’t important. On 29/04/22 I received an email from Retail Service Recovery saying that my complaint has been escalated and feedback will be provided. Until today 03/05/22 I have not received proper assistance nor communication as to when my account will be restored and I have been unable to pay any financial commitments that I had at the end of the month. I am deeply frustrated as I'm not aware as to when I will be able to access my funds even after providing the information I was asked for more than a week ago. I find it deeply frustrating and angering that the bank was so quick to revoke access to my funds but when they have to restore those services it is taking so long. I wouldn't recommend FNB to anyone if this is the treatment I have been receiving
74 replies
48 months ago
FNB has put a hold on my account but I haven't received feedback
My account was put on hold on 22/04/22 due to a transfer that was made into my account. I received a call from a fraud consultant at the chief risk office the following day (23/04/22) with the consultant telling me that I need to provide a reason for me receiving those funds. I sent the relevant information that was requested that same evening (23/04/22) but I have received no feedback on what the situation is with my case, and the number of the consultant in the email hasn't been going through. I am deeply frustrated as I'm not aware as to when I will be able to access my funds even after providing the information I was asked for
74 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (100%)