Active since May 2022
I called Protea metering for two weeks straight to report a faulty meterbox. I was taken from pillar to post until a technician was sent to check my meterbox after I had called for weeks speaking to different agents. Then finally about three days ago I got a new meterbox installed. I then called them to ask about the units I had in my old meter box, I was told the technician has to do that. I then called the technician who came through and he told me that the people at the office need to credit back my electricity. I then called again and was told matter is being escalated and I’d get a call back. That was two days ago. I’m so livid because when they want you to pay they know how to communicate and will send you a million sms’s and emails but when they must provide accurate service they take their precious time as though they are doing tenants a favour. They have horrible service. Now I have little units left meanwhile they are taking their time to credit my electricity from the previous meterbox back.
Hello. My car was jammed and I had my laptop ******. I reported the issue to insurance and they are declining my insurance claim because they feel I don't have enough evidence. My car was jammed, how was I to get evidence besides a ****** laptop.
They have the slowest customer service. I waited for an hour with no assistance, Tellers allow random people who did not que to be assisted first.
Ronmark metering is one of the worst services, missed meetings because they didn't load electricity the whole day. We've been calling the metering to no avail even the offices cannot help. Sent proof of payment and all, still nothing.