ML
Moipone L
Active since May 2022
8
Reviews
0
Industries
Reviews
8 reviews1 month ago
Help to close FNB FUSION ACCOUNT
I am extremely frustrated with the ongoing struggle to close my Fusion account. I have called your contact centre twice and spent considerable time on lengthy calls, yet I still have no resolution. Despite my repeated requests, I have not received a clear answer or any meaningful assistance from your agents. As a result of this delay, I am now being charged banking fees on an account I have been trying to close for almost three weeks. This is unacceptable and reflects poorly on your customer service. I am requesting the following, urgently: Immediate closure of my Fusion account, as per my previous instructions. Reversal of all charges incurred due to your team’s delays and failure to action my request. I should not have to repeatedly explain myself when your employees can resolve this matter promptly by simply doing what I have already requested. Please confirm once the account has been closed and the charges reversed.
53 replies
4 months ago
FNB ebuck online shop is a ****
I ordered air fryer on ebuck online shop on the 17 Dec 2025. The tracker showed that the air fryer had been with the courier since 20 Dec. The delivery according to ebucks was 26 Dec 2025. The date came, pass, and I still don’t have my airfryer. The tracker disappeared and I have called ebucks on 27 Dec, lodge a complaint with FNB and still called today to request refund since they failed to honour transaction agreement. I am helpless because no one knows where the airfryer is, which courier has my airfryer and a way forward to resolving this matter.
56 replies
4 months ago
Poor customer service and exploitation by FNB
I am writing to formally express my dissatisfaction with the service I have received from FNB Home Insurance. On 7 November 2025, I logged a claim after a section of my roof sheeting was blown off during a heavy storm. Despite the urgency of the matter, I waited an entire month without meaningful feedback. During this time, FNB only attempted to contact me once, and when I followed up, I was passed from one department to another. I spent nearly an hour on calls before finally receiving feedback, only to be told that my claim had been declined with a vague and unconvincing explanation. On 9 December 2025, I requested the inspector’s report so that I could properly understand the reasons for the rejection and lodge an appeal. To date, I have not received this report. This delay has left me unable to proceed with repairs, even as Gauteng continues to experience severe storms, further exposing my property to damage. I find it unacceptable that FNB Home Insurance continues to deduct premiums from my account without issue, yet fails to provide timely service, transparency, or accountability when I need support. This lack of responsiveness and empathy demonstrates insensitivity toward customers who rely on insurance precisely for situations like this. I urge FNB Home Insurance to provide the inspector’s report immediately, reconsider the handling of my claim, and take responsibility for the poor service I have endured.
109 replies
16 months ago
FNB Short term insurance are ******
If I could give a negative rating I would. FNB Short-Term insurance (building) is a joke. I received an assessment on 18 Dec 2024 of the roof skirting board that was dislodged due to the recent heavy storm. The area where the board came off is 5.8m high and out of reach, the extent of damage can’t be examined from the ground floor. The erection of scaffolding is required to enable an assessment and repairs worthy of the terms I have signed and the premium I pay monthly. The insurer came back to me to say the damage is R500 and within excess. So the area is 5.8m high and out of reach, we don’t know the state of my roof after the storm, they took their time to do inspections (18 November - 13 December 2024). So what does the insurer reckon about how the repairs will be done and painting to match the new board? It is laughable that I have an insurer who is this shallow and is happy to take my money monthly to pay for this laughable service.
109 replies
19 months ago
Abusive of power by Terra Nova Estate
Estate Manager is power hungry to think that they are the law. I even escalated my matter to Pretor Group to intervene, they are so quiet making it seem like they do support the manager’s abuse of power. I was charged and was refused access to review cctv footage and denied fair process. I am consulting with Law Council and lodged complaint with Ombudsman, someone will help me eventually
0 replies
26 months ago
Acutts Property Management (Durban) worst branch
Acutts Property Management (Durban) has no regard for home owners in the complexes they manage. I have a lodged a complaint about the sewage from my neighbour that ended up in my flat (incident date 8 Jan 2024) in the complex they manage in Kingsburgh. I even escalated the matter to head office (Midrand) for Durban office to attend to my matter. Its the end of Feb 2024 and my matter hasn’t been resolved. They went quiet.
0 replies
41 months ago
Customers are being extorted by Webafrica
Bad customer service, their WhatsApp number is useless as it takes more than 48hrs to get a response. They're tech support are hard to find and don't keep a log of what they help you with the previous encounter, so you start from scratch every time you initiate a chat. They lie about operating on weekends and during the week if you can’t get hold of them after 13:00, don't even bother waiting in their queue
0 replies
48 months ago
Poor customer service delivery
My Wi-Fi has been down since yesterday, and the office hours are during the weekdays. Even when you do call or engage,WhatsApp and Technical service lines don’t get through.
0 replies
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8 (100%)