CK
Conrad K
Active since May 2022
7
Reviews
0
Industries
Reviews
7 reviews3 months ago
Unresolved Insurance Claim Due to Inadequate Assessment Process
Claim OOBA441394 was submitted on 1 December 2025. After more than a month with no feedback, a preliminary rejection was issued on 10 January 2026. This rejection was made without any physical inspection of the property and re**** on assumptions drawn from internal photographs only. Evidence provided by the insured, including photographs of the drainage system, was not properly considered. On 14 January 2026, the insurer advised that a loss adjustor would be appointed to conduct a field assessment. However, as at 27 January 2026, no assessor had attended site, no roof inspection had been conducted, and no field assessment had taken place. Despite this, requests were later made for an “assessment report” that does not exist. The claim remains unresolved, with no clear communication, no defined timelines, and no proper assessment having been carried out. Conclusions regarding roof maintenance, drainage design, and the timing and cause of the damage therefore remain speculative and unsupported.
56 replies
5 months ago
N2 Auto not paying Suppliers
After weeks of begging, they have still not settled their account. I would suggest not doing business with them, absolutely no integrity.
0 replies
42 months ago
Happy Customer
Extremely happy with the quick and effective claims process.
132 replies
42 months ago
Serious lack of communication.
My vehicle was stolen on 8 May 2022 and the vehicle was eventually settled as per the policy. The vehicle had a set of personalized number plates - L3GENDS GP, which I purchased for R5175.00. There was a lack of communication between the brokers/insurers and Wesbank. Wesbank wasn't informed to release the personalized plates from the vehicle before deregistering it. Therefor I am unable to ever use those personalized plates again. The claims lady did inform me that she forgot to ask me if I would like to have these plates removed. After a lot of corresponding between the bank and the insurers, the bank informed me of the following: 'Good day Mr. Koekemoer, Thank you for your email communication. Regrettably, WesBank is unable to assist with your request as your insurance company did not advise of the personalized number plates when the vehicle was de-registered and therefore it remains the responsibility of the insurance to advise the Bank of any special instructions as we are guided by their request.' I have contacted Walter Ngobene on multiple occasions, yet there's always an excuse for not being able to take my call. It is of his OPINION that the bank is wrong, he is entitled to his own opinion, but a fact remains a fact.
133 replies
46 months ago
Excellent Service
I was pleasantly surprised about the quick turnaround time when submitting a claim through their One Plan Pet Insurance App. The claim was processed and paid within a few days. Thank you Oneplan - I would definitely recommend pet owners to sign up with you.
134 replies
46 months ago
Wesbank Insurance Shortfall Claims
"Good day Shortfall claim submitted on the 06th June 2022 Claim will take 3 to 4 weeks to be finalized" It has now been 6 WEEKS later and my shortfall claim has still not been settled yet. Extremely poor service on your side Wesbank, I am utterly disappointed.
268 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (57.142857142857146%)