SA
Steve A
Active since Jan 2010
9
Reviews
0
Industries
Reviews
9 reviews5 months ago
Perfect customer service model
I have received excellent service from Supplement World over the past 5 years. From the ordering experience through to prompt delivery, and being kept informed right throughout, this is a great model for customer service. The bigger retailers could learn from them.
0 replies
53 months ago
Appalling customer service.
I ordered and paid for an iPhone 13 Pro 11 days ago, and no sign of any delivery. No customer feedback, I have to keep trying to contact them, and I cannot even get a contact number for their courier, Aramex. The phone lines are very rarely answered and emails not replied to. I have asked for a refund and no-one is getting back to me. The last time I managed to get hold of a person at Incredible Connection I was told they cannot get hold of the courier. Absolutely appalling service in a competitive online environment.
0 replies
112 months ago
The WORST company in SA
<p>I called MTN Middelburg Mall on Friday 21 January, and spoke to Balesa. I enquired about MTN's FriYay specials and requested an upgrade on 2 of my existing lines, as well as a transfer of account from one company to another. She explained the special deal and confirmed that I qualified for it, and that I needed to send documents through to her by email. I asked if I should come through to the shop the same day to sign the documents and collect the handset. She replied that the account transfer takes a few days and I did not need to come through on the same day. I asked if I would still qualify for the special and she confirmed that I would, provided the application was put through the same day. I emailed the documents to her within the hour, and received a Read Receipt at 13:36. I tried calling several times but the calls went unanswered, and sent another mail requesting a reply. Again I received a Read Receipt but no reply. At 17:45 I managed to get hold of Gugu, who said she knew nothing about it and asked me to call back in 2 minutes (why she couldn't call me back is beyond me). I called back no less than 6 times until 6pm, all with no reply. Today, Sat 21 January, I called 3 times until I managed to chat to Balesa who told me she didn't get back to me because they were 'busy', but she had received my mail which would be processed only on Monday. I expressed my concern about the special, to which she replied that I didn't qualify as I didn't sign the documents in the shop yesterday!! I told her that when I asked about coming into the shop she said it wasn't necessary - she quickly changed her story, saying she told me that I has to come through to sign the documents! This is a blatant lie. I am appalled at the service, but shouldn't be as this is what I have come to expect from MTN. I have since posted several complaints on their FB page, but to no avail, they are clearly not interested in customer service.</p>
56 replies
112 months ago
MTN Middelburg Mall - appalling service and lying
<p>I called MTN Middelburg Mall yesterday, Friday 21 January, and spoke to Balesa. I enquired about MTN's FriYay specials and requested an upgrade on 2 of my existing lines, as well as a transfer of account from one company to another. She explained the special deal and confirmed that I qualified for it, and that I needed to send documents through to her by email. I asked if I should come through to the shop the same day to sign the documents and collect the handset. She replied that the account transfer takes a few days and I did not need to come through on the same day. I asked if I would still qualify for the special and she confirmed that I would, provided the application was put through the same day. I emailed the documents to her within the hour, and received a Read Receipt at 13:36. I tried calling several times but the calls went unanswered, and sent another mail requesting a reply. Again I received a Read Receipt but no reply. At 17:45 I managed to get hold of Gugu, who said she knew nothing about it and asked me to call back in 2 minutes (why she couldn't call me back is beyond me). I called back no less than 6 times until 6pm, all with no reply. Today, Sat 21 January, I called 3 times until I managed to chat to Balesa who told me she didn't get back to me because they were 'busy', but she had received my mail which would be processed only on Monday. I expressed my concern about the special, to which she replied that I didn't qualify as I didn't sign the documents in the shop yesterday!! I told her that when I asked about coming into the shop she said it wasn't necessary - she quickly changed her story, saying she told me that I has to come through to sign the documents! This is a blatant lie. I am appalled at the service, but shouldn't be as this is what I have come to expect from MTN. </p>
56 replies
113 months ago
Another FNB scam.
<p>On 13 October 2016 my partner and I flew to Cape Town from OR Tambo and chose to visit the Slow Lounge on both flights. On both occasions the receptionist accepted my platinum card and welcomed us. There was no mention of a charge, and I did not enter a PIN, nor did I sign anything that would indicate I would be charged. On checking my statement I found I was charged R250 x 4. At no time did I receive an SMS notification that funds had been debited, and I reiterate that no agent mentioned that I would be charged. I called FirstCard immediately and expressed my concern (Ref no Rr ********** 9966) and was promised that the case would be reviewed. Since then (2 Nov) I have heard nothing and the amount has not been credited to my account. I was told the policy regarding platinum cards had changed, and they were no longer accepted in the Slow Lounge without a premier cheque account. I have used my platinum card on previous occasions, and had I been told of this change I would not have entered the Slow Lounge. Further, had I received an SMS notification of said charge I would have left the Slow Lounge and insisted on a refund. As the SMS payment notification system was introduced to protect against fraud, the fact that FNB can choose to debit my account with no such notification constitutes fraud in my opinion. I have since spoken to a number of FNB customers who have had the same experience, so it appears as if this is common practice for FNB. 'HOW CAN WE HELP YOU?" - remember this, FNB?</p>
56 replies
113 months ago
Bad customer service, and rip-off.
<p>On 3 December 2016 I booked an Avis car through their website. I needed the vehicle for one day, to collect and drop off at Port Elizabeth Airport. I booked a VW Polo or similar with unlimited km as I needed to travel to Kenton and back on the same day. On collecting the vehicle I was told I only had 100 free km, whereupon I called the manager and showed her on my iPad how I booked the vehicle, under Unlimited Km Specials. She apologised and changed my booking. On arriving at the vehicle it was the smallest possible Group A vehicle, so I complained and they gave me a Corolla, again apologising. Before returning the vehicle I filled the tank, and handed the keys to the attendant. On receiving my credit card statement I noticed a debit of R933.84 over and above the original R385.00 charge. I emailed Avis and they replied saying the charge was for extra km, and a R680.00 fuel charge! I replied the same day, expressing my horror, and they have not responded. Absolutely appalling service to begin with, and then they steal my money. Also, at no point did they send me an invoice, or any notification of other deductions. They have my email address and my mobile number.</p>
56 replies
126 months ago
MTN coverage poor to non-existent
For many months I have been reporting MTN's poor service/lack of service to their call centres. The whole town of Dullstroom suffers from intermittent voice and/or data coverage. Yesterday we had no service for the entire day, and on calling their coverage help desk several times all I had was a prerecorded message saying their office hours are 8 to 5 Monday to Friday - it was Friday during office hours. The service has constantly deteriorated over the past two years, and I believe the tower needs an upgrade. I have reported the issues often, and nothing has been done. I have also taken up the issue with Icasa. The most common response is a call centre operator telling me to restart my phone, we have 4 on one contract and many others in the area have the same issues. The least I expect from MTN is that they terminate our contracts for porting to another service provider.
75 replies
127 months ago
DHL - the worst company in South Africa
This is the 4th time I have received bad service from DHL in the past few months. As I write this I'm on hold for the 12th time with this latest debacle. Goods were air-freighted from Scotland on 14 October (almost one month ago). Customs routinely impounded the goods for inspection, and DHL sent me a request to provide them with the alcohol quantity, which I duly did. One week later I had heard nothing and had to contact DHL, upon which I was informed the incorrect amounts had been entered on the customs form, and I had to pay a penalty of over R500.00! I had given them the correct details, they admitted it was their fault, and decided to waive the penalty. I paid immediately, sent proof of payment, and cannot get a response from anyone at DHL, including Aletta Tshabalala and Buhle Sekoboane. I managed to talk to a Tammy who promised me Aletta would return my call, but obviously she hasn't. I need the goods for Whiskylive Festival tonight and cannot get hold of anyone. The last shipment through DHL arrived with half the bottles missing. I don't know how they are still in business.
75 replies
136 months ago
MTN is in breach of service contracts
As of yesterday Dullstroom has had NO coverage at all in Dullstroom. Our credit card machines cannot function, our business security systems cannot communicate, and hundreds of residents, as well as guests staying for the weekend, cannot make or receive calls. There is no data coverage WHATSOEVER. Since my first complaint in December NOTHING has been done to improve service, in fact your service has deteriorated. I am escalating my ICASA complaint as this situation is absolutely unacceptable. The fact that your coverage helpline is only available on weekdays is a reflection of the service that MTN provides - do you seriously believe that your subscribers only make use of your service on weekdays?<br> <br> I would appreciate SOME kind of answer from you regarding this. I'm sick and tired of hearing that my complaint has been escalated, I demand a answer regarding a tangible solution, with a time-frame. Failing this, MTN has to make our mobile numbers available for porting to another service provider, as you clearly cannot provide the service you are legally obliged to provide.<br>
77 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
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2 Star
3 (33.333333333333336%)
1 Star
5 (55.55555555555556%)