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Duduetsang M

Active since Jun 2022

4

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0

Industries

Reviews

4 reviews

SmartMatter Pty Ltd

9 months ago

FALSE METER READINGS - HIGH EXPENSES

This entity keeps giving me false readings reusulting in a high expense for utilities. The app reflects that we used 11.65kw yesterday (17 Nov). I do not agree with this reading for the following reasons: 1. The geyser was switched on for 2 hours (3-5am) 2. We did not do any laundry; 3. We did not cook; 4. We do not have an electric heater - so you can’t assume that we used the heater as it was cold; and 5. Only the WiFi and the tv was on throughout the day. Please advise why we have such a high reading while we had such minimal usage of appliances.

0 replies

Superbalist.com

9 months ago

Mediocre service and incompetence from the finance department!

I submitted a return and requested for a refund to my bank card. I followed all the requirements and waited the stipulated time (3-5 working days) for the refund to be processed and reflect in my bank. I called in as 5 working days had passed with no refund. I was given a proof of refund via email, however there is a “Bank interface timeout “ error written on top. The transact had no batch number and no authentication, meaning that the refund had not been fully processed. I sent an email back to support on the 29th October asking them to escalate the matter to the finance department for correction, there’s no update from the finance department to date. I called in on the 31st October around 10 am again to follow up, I was told the managers were in a meeting and I would get called back, I am still awaiting the call back. How long does it take to investigate a transaction and affect payment? I do this on a daily basis at work and it has never taken so long to correct any customer query. I wonder what type of internal controls are in place, do you want to tell me that such a big company has no checks and balances in place? I use your platform on a monthly basis, I do not expect such mediocre service from your team. Please correct and effect immediate payment of my refund. This is just ridiculous!

0 replies

20 months ago

Poor service by Rain. Unfulfilled promises and No connectivity!

I’ve been struggling to make mobile calls using the Rain talk app. I called the support line on Wednesday, 4th December 2023 and was assisted by a gentleman named Shaan. He did basic troubleshooting and said the problem was sorted. He said it might be caused by a system glitch showing that my account is in arrears which is not true. My account is fully paid up however my account shows two outstanding invoices. Shaan confirmed that there is no outstanding payments. He escalated to the billing department and said the would call me. By Thursday, 5 December I had still not received a call from them. I called in and was assisted by Mark. He said exactly what Shaan said and also escalated to me billing department. I still have not received any phone call from Rain and still cannot make any mobile phone calls. Payments are successfully deducted but I do not get value for my money. This is very frustrating and disappointing to say the lest.

7 replies

Central Developments

51 months ago

Top-shelf client service

Valentino helped me with my move to The Junction in April 2022. Words fail to express my gratitude for the professional service I received from him. He's very helpful, very friendly and he definitely goes out of his way to give A-grade service. He is very dependable. If you want the best service, ask for Valentino👌👌👌👌

1 reply

Review Distribution

5 Star

1 (25%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

3 (75%)

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