T
Tamzyn
Active since Jun 2022
9
Reviews
0
Industries
Reviews
9 reviews7 months ago
Horrible Customer Service
Am I the only one who’s been getting worse and worse service from FNB? From not updating home addresses from years ago across accounts or still using phone numbers that have been out of service for almost 10 years for services like their cardless cash withdrawals, trying to speak to a support agent is nearly impossible. For anyone thinking of going with FNB or even upgrading to FNB Private Clients, don’t. Not the first time I’ve had to complain about their lack of support.
53 replies
15 months ago
You’re in great hands with Megan from Flight Center Kimberley!
For years I have been receiving consistently outstanding service from Megan at the FC Kimberley branch. She’s assisted me with multiple flight and accommodation bookings to China, Mauritius and various locations in South Africa. Megan works inside and out of business hours to communicate with airlines, accommodation hosts and myself to ensure smooth sailing. I’m even trusting her with the bookings for my destination wedding!
53 replies
22 months ago
Awesome SOHO Rosebank
I've been a SOHO Sandton City client for 2 years and was super happy when they opened up a location in Rosebank which is much more accessible for me. I recently had my first visit there and was lucky enough to be assisted by Kwanele who I remembered from the SOHO Sandton City spa. Service was outstanding as always and everyone was incredibly welcoming. Hope to see this branch gain as much popularity as the one in Sandton!
0 replies
22 months ago
Continuous Disappointing Customer Service
Having more and more issues with FNB lately. I enquired about money being deducted from my account last month, the agent Zane was rude and ended the chat before my issue was resolved. I logged a complaint on the app, but nothing came of it. Today I again requested assistance via the chat again as my mobile data was not working and I still have data left. The agent Lesego advised I do a sim swap at a branch (which seems a bit extreme), and I had to suggest to the agent to reset on their side (as this has happened before with my FNB Connect sim) and now it is working. I am not sure if they are understaffed, not properly training their staff or if FNB does not care about their customer service anymore, but sadly after 10+ years of banking with FNB, I am considering moving to a different bank.
53 replies
22 months ago
Smooth Cancellation Process
I recently cancelled my vehicle insurance with Discovery to move to another service provider. I was very professionally assisted by Prudence and Shamanie who assisted in making this a smooth process. Great customer service, which is why I will continue to do my banking and medical aid through Discovery.
53 replies
25 months ago
Poor service, quality products.
Great initiative and really good product. Sadly the service is so disappointing. - Drivers often cannot find our address - WhatsApp support responses are very sporadic. - We’ve had occasions where the meat or fresh produce was off, and had to send more than one message before getting a response. - When going on holiday and I clear my basket, money is still deducted from my account. - This week we were billed for products that were not shipped, but were added to the shipping label. I’ve cancelled before, but because it’s such a promising initiative I decided to give it another shot. Unfortunately these issues keep happening and I don’t think I will be ordering from Ucook again.
0 replies
28 months ago
Worst customer service. Can’t cancel my policy.
Worst customer service, been trying to cancel my Pet Insurance for weeks now. Sent multiple emails to cancel, but keep getting automated emails saying “one of our friendly consultants will phone you soon”. Only yesterday someone (not a super friendly consultant) phoned me to SELL me a new policy, and when I asked if she could help me cancel my policy, she advised me to email care@oneplan.co.za (again) which I did (again), and still nothing other than an automated response.
129 replies
42 months ago
Pet Insurance
Nathanuel Phillips explained all of the options and add-ons for my pet insurance clearly. He also did not try to force me into a plan/add-on that I did not need which is one of the main reasons I tend to not sign up for something. Thank you so much for helping me so quickly and efficiently!
132 replies
46 months ago
I just spoke to Lebogang and within 6 minutes he was able to explain and apply the Toyota Cash Back deal, update my vehicle pickup date and update my dates for insurance cover
I just spoke to Lebogang and within 6 minutes he was able to explain and apply the Toyota Cash Back deal, update my vehicle pickup date and update my dates for insurance cover. Overall very friendly and efficient service!
134 replies
Review Distribution
5 Star
5 (55.55555555555556%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
3 (33.333333333333336%)