SM
santha M
Active since Jun 2022
9
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0
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Reviews
9 reviews25 months ago
Not happy with the decision made by Pearls of Umhlanga 4,3,2,1 or Studio or Penthouse
I booked my mum a holiday on 23 Dec 2023 ( 2 nights) with this place... I am in Hong Kong, not in South Africa. My mum developed heart failure. and we had to postpone till sometime in January, I couldn't confirm a date as my mum's health was precarious. ( no apartment was reserved). I informed the holiday place of my mom's health and they were accommodating. My mum took a turn for the worse in Jan (all proof can be provided) and ended up the whole month in the hospital. I informed the holiday place ASAP and said I would get back to them in Feb with a booking date, as my mum is still unwell. (No date was confirmed., No room was held). We were not sure if she would live. During her third admittance to the hospital, I requested a refund. The doctor even advised that she couldn't be in a hotel. (We have proof thereof). My mum tried calling this holiday place several times from the hospital to provide proof of her condition. They ignored her call. and dismissed her. The company refused to refund me or my mum (not one cent) this was their response when r I complained on bookings.com, Quoted verbatim and with their spelling errors Pearls of Umhlanga 4,3,2,1 or Studio or Penthouse "Dear Guest, Thank you for your review. Be very careful as you did postpone your trip which is not normally in our cancellation policy as we tried to assist you where we can however you still cancelled twice, unfortumately we have a cancellation policy and it is applicable as we did reserve the apartment twice over and you did not SHOW or inform us in advance of your second cancellation or NO SHOW again" I wish to put on record 1. the booking was for my mum. I2. I kept this holiday place up to date every step of the way, via WhatsApp 3. This is a democracy with free speech so what should I be careful of........(being transparent and honest) 4. No rooms were held for me as I did not give any confirmed date as my mum was very ill. 5. Finally, I thought this holiday place was the Pearls Hotel. It is not! and the advertising was confusing to me. This company did not budge on their no-cancellation policy rule in this extreme situation. (my mum had heart failure (no fault of her own). I have never dealt with such a heartless service provided. They didn't ask once about my mum's condition. I suggest all customers check on the disclaimer before booking any holiday place. All professional places usually provide refunds under special circumstances (even with a disclaimer, of no cancellation). ************ service providers can take advantage of this disclaimer and in essence rob people of hard-earned money. This holiday place should be ashamed of itself. Ethical behaviour and moral values should be the ethos of all decision-making. It is what makes a business sustainable and keeps customers coming back.
0 replies
25 months ago
Thank you
They responded to my complaint and I am grateful to them for taking my comment to heart. Much appreciated, hopefully things will get sorted asap
159 replies
25 months ago
Waiting to hear from Student services and academic coordinator
I had enrolled for PGCE in 2023. I am having huge problems communicating with the varsity college. It is April already 2024. I have not registered for the second year, as I hoped to do. I have submitted work for 2 courses in 2023. No one has back to me why it was not assessed. I have not been given any updates yet. I am so sad, I want to register and finish the PGCE. I have sent nearly 25 emails since January 2024, with no reply. Nothing has changed, I am being sent from pillar to post with no progress. I am in this limbo waiting for the student support to contact me. I need to know why my work was not assessed, What courses I can enrol for (given my credit) and going forward, a plan to finish this course. As I indicated when I enrolled, I will have to make a special trip to SA to finish the practical I am so upset at the moment. I am considering deregistering, and requesting a refund because no one wants to assist me. I have paid the whole amount of R40 000 for nothing. It is a waste of money as I have nothing to show so far. What is disturbing: Varsity College was able to contact me promptly without any excuses in he past when fees were due. Now that I have paid 40 000, no one seems to care.
106 replies
26 months ago
********* and bad business practice
My mum booked in Dec. She fell ill, rebooked for January. She suffered heart failure. Requested a refund. The apartments, refused. My mum is back in hospital and may not survive. The management at this apartments are doing bad business practice. It is incredibly ********* to not refund a dying person who could not, due to heart complications, keep the booking. She paid R9300 and is 75yrs old
0 replies
27 months ago
****** and treated unfairly
Good day My family are loyal customers. I'm Dec 2023, I made a booking for my mum. I am in Hong Kong. My mum fell sick and I asked to push the date to January, believing my mum will get well. My mum suffered a heart attack and cannot go anywhere. I informed the Pearl and asked to get a refund. I am in Hong Kong and not able to go to South Africa. The Admin was so insensitive and said I lost all the money I paid. No refunds. This is *******. I paid for nothing and this situation needs special concession. My mum was excited to go to the hotel but fell sick. That is not her fault and why be penalised for something we can't control. Please can I get a refund . I think it is only fair as we are loyal customers and come every year. Thank you
0 replies
27 months ago
****** by the Pearl
I am a loyal guest of the Pearl in Umhlanga. I made a booking for my mum in December 2023. My mum fell ill. I rebooked for January but my mum had a heart op and cannot go to hotel cause her immunity.is too low I shared this with the staff at the pearl and said it is under special circumstances that I have no choice to cancel The.Pearl was very insensitive and cruel They don't want to give me refund, not a single cent back.of the payment even though I have not used their facilities This is ******* and I'm.bring ****** by this hotel that my family spend thousands visiting every year
0 replies
43 months ago
Frustrating service
I've tried in vain to contact department of education D6 in parkmore on all their numbers but it's impossible. They never answer. I've also sent over 10 emails but received no reply I resigned from teaching and trying desperately for someone to process my pension application. It's been 3 months now and nothing has been done I cannot get a hold of anyone from the department to see what the delay. Is all about Regards Saintha Maistry
0 replies
46 months ago
very bad tasting cheesecake
I ordered online baked cheesecake from woolies. The taste was very disappointing. This looks like a fridge cheesecake It is inedible, because the topping taste like sour milk I would like to have a refund or replacement. I never had problems in the past as I buy many cakes and desserts from
0 replies
46 months ago
Service to new senior clients very disappointment
I am over 70 yrs and very disappointed in the sales consultant at Discovery. I called about 3 times and none of them returned my call. the time when I got through to a consultant, they were so unprofessional and ignorant. They could not help advise me or give me good information on the products that would suit my individual need (comprehensive). I also wanted to add on my grandson as a dependant, the consultant had no idea what to say and said he would call me back. The service was apathetic to say the least, like there was no enthusiasm or interest in what I was saying. I am totally disappointed and urge Discovery to train their sales staff. I am still waiting now for a call back, The appointment was made by the sales consultant and he has not called me on the date or time set by us
268 replies
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5 Star
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0 (0%)
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8 (88.88888888888889%)