OM
Obakeng M
Active since Jun 2022
8
Reviews
0
Industries
Reviews
8 reviews20 months ago
Cheap quality locks used now we're locked in and getting blue ticked.
I've been locked in since Monday after paying R4000 in an emergency. I can't get a hold of technician and they used inferior goods, lock that was replaced literally broke after less than 1 day. Since then we haven't been able to use the door.
0 replies
20 months ago
ADT allowed a break-in to happen
On Saturday I came home to find my gate has been opened, and there was a car parked outside with a man in the car. I realised it's a ******* in progress at my house. I immediately called ADT emergency. I selected option 1 "if it's a life threatening emergency, press 1" I told the agent there are people in my house, please help. 30 minutes later, security had not arrived and I had even gone back to my broken into house, laptop, TV and other things missing. I called ADT again. The agent told me she didn't call anyone, all I said was there were people in my house. I asked if I would call an emergency line to ask for help and that's all she heard. She never assisted and armed response came at 7pm. I'm appalled that the emergency line responded like that, the whole situation could have been handled better.
53 replies
27 months ago
Kauai Bedfordview (Virgin Active) - payments duplicated, I'm not getting any feedback.
I bought 2 wraps, paid 170x2 (instead of R170) and I raised it that they've duplicated payment. 2 days later I'm still waiting for feedback. It's January. It's 1 thing not reversing my payment immediately, but notnacknowledging my mails makes me worry that I'll never be refunded.
0 replies
29 months ago
Poor administration and no customer service
No matter how many emails and calls - if ADT makes an error on your statement, you need to pay for it. My credit record has been negatively impacted by their poor administration, and I am being blue ticked.
73 replies
33 months ago
Consistency is their key!
No matter how packed it gets (and it gets packed a lot!), the service is always good and quick. Plus they are one of the few places that I know of that sell Mofaya energy drink, love it when businesses support local brands.
0 replies
33 months ago
They'll add non-value add services to your account and even if you decline it, they'll still bill you anyway
6 months of waiting for them to fix a billing error, instead I get threats for outstanding payments, when I haven't skipped a single payment.
60 replies
41 months ago
Don't expect good service...
You get what you paid for. They were the cheapest, but I thought it's cos they are the biggest company here, so cost to serve low - I stand corrected. The price is related to the service... Been with them less than 3 months and emails/calls go unanswered.
132 replies
46 months ago
Service was beyond poor, with zero accountability
Worst experience I ever - worst part; when you lodge a complaint, you're sent from pillar to post. They didn't provide the service we'd FULLY paid for, and brought mourners to my grandmother's funeral AFTER the funeral - even though we specified time of service
0 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
1 (12.5%)
2 Star
0 (0%)
1 Star
6 (75%)