M
Miss. Jack
Active since Jul 2022
10
Reviews
0
Industries
Reviews
10 reviews3 months ago
Samsung SA's customer care sucks
On December 1 I wrote Samsung to enquire if a phone I'd bought a friend might be a so-called "grey" phone. These are parallel imports with no local warranty protection. MYBROADBAND (https://mybroadband.co.za/) reported on Samsung "grey phones" last year. All I needed was written confirmation that the one I'd bought wasn't a "grey" phone. I provided them with the IMEI numbers. All I needed was a "yes" or "no" to ensure that the guarantee is valid. No response from Samsung at all.
112 replies
13 months ago
GOING NOWHERE - STEER CLEAR OF THEM!
SCA*STERS DELUXE. SO STAY CLEAR OF THEM! I enquired twice if it wás a con. Got the assurance that it wasn't. I didn't do my "homework" properly and am thousands of rands out of pocket because of that. First excuse a flooded farm road near Bloemfontein. Then clear skies. Then truck stuck in the mud. Then damaged rear axle. And on and on the excuses went... And as soon as I'd cancelled, Outeniqua Movers went ghost. And not of the friendly kind. Nary a word or response from Elizabeth to WhatsApps, despite being online. Nor to emails. And nothing came of a promised 30-day refund. Too late, I know, but I did a bit of trawling. Outeniqua Movers used to be Trek Netwerk Vervoer maatskappy. With the same hellopeter responses. The same MO. Ditto when they were known as Klein Karoo Meubelvervoer. Even Elizabeth/Elize as a contact person. Bloemfontein often crops up as well. As does the weather. Several reviewers have noted that they were told to remove their negative posts before any refunds would be made. And there were threats of legal action. Which of course was an attempt at bullying. ****sters never take legal action.
0 replies
13 months ago
****STERS DELUXE
****STERS DELUXE. SO STAY CLEAR OF THEM! I enquired twice if it wás a ****. Got the assurance that it wasn't. I didn't do my "homework" properly and am thousands of rands out of pocket because of that. First excuse a flooded farm road near Bloemfontein. Then clear skies. Then truck stuck in the mud. Then damaged rear axle. And on and on the excuses went... And as soon as I'd cancelled, Outeniqua Movers went ghost. And not of the friendly kind. Nary a word or response from "Elizabeth" to WhatsApps, despite being online. Nor to emails. And nothing came of a promised 30-day refund. Too late, I know, but I did a bit of trawling. Outeniqua Movers used to be Trek Netwerk Vervoer Maatskappy. With similar hellopeter responses. The same MO. Ditto when they were known as Klein Karoo Meubelvervoer. Even Elizabeth/Elize as a contact person. Bloemfontein often crops up as well. As does the weather. Several reviewers have noted that they were told to remove their negative posts before any refunds would be made. And there were threats of legal action. Which of course was an attempt at bullying. ****sters never take legal action.
0 replies
14 months ago
Shout-out for customer care
Heros don't always need guns! But one feels safer when all it needs is a call. However, this time round it was customer care. Problem. Discussed. Decisive. Solved. Within minutes. What a pleasure to have this level of service. Instead of the more-often-than-not rote list of questions one gets at other customer care centres. And the inevitable "you will have to speak to a manager". Who invariably is in a meeting! FIDELITY ADT... you rock!
53 replies
14 months ago
Spectacle World "simply the best"
“I can see clearly now… the blur is gone!” Spectacle World (Camarena Porter Optometrists) are just the best! I’ve been going there for 24 years. And there is no doubting the professionalism of the staff. Or the patience with patients. Adele and Sarel are the A-team. Nothing is too much trouble for them. Poor Sarel had the dubious honour of having to deal with someone who couldn’t make up her mind about a frame. Me! But I didn’t feel rushed at any time. And had faith in his and Adele’s suggestions/recommendations. I will soon be sporting two snazzy pairs of new glasses. And if you want special service, Camarena Porter Optometrists are “Simply the best. Better than all the rest.” (to quote the song by the legendary Tina Turner.)
0 replies
23 months ago
The brilliant service I received from Neo Mokalake this afternoon has reminded me yet again of why I've been with AandG for over 40 (not a typo!) years
The brilliant service I received from Neo Mokalake this afternoon has reminded me yet again of why I've been with AandG for over 40 (not a typo!) years. I'd requested a call-back, which was almost immediate. Neo was friendly and very efficient. A document which I'd requested was in my inbox within minutes. Thanx Neo.
53 replies
29 months ago
kudos
Brilliant service by Nicholas regarding a premium increase. What a pleasure to deal with such a friendly and professional consultant. Epitomises what "customer care" should be!
129 replies
41 months ago
Auto & General
Claims Consultant Tanya Venter stepped in to save an almost hero to (semi-) zero day for Auto & General. There have been superlatives aplenty for the A&G service I’ve had this year. Flood claims were dealt with swiftly and efficiently. No haggling. Claiming for my car turned out to be a bit more of an issue. I probably was still a tad peeved at the man who’d reversed in my bright yellow car because he hadn’t seen me. ?! ?! ?! Several pics later my claim had been approved. Within a matter of hours. No issues. However, I became twitchy about the panel beater assigned to fix the car. Tanya, whose second and third names must be Patience, dealt with my numerous tantrums efficiently, politely and ultimately suggested a viable alternative. And when I went into a final froth, referred the case back to the assessors. Resulting in an “all’s well that ends well”. Baie dankie Tanya.
192 replies
44 months ago
Shout-out to Auto&General
I've run out of superlatives. Imagine Tina Turner singing You're simply the best Better than all the rest Better than anyone
134 replies
46 months ago
Shout-out to Auto&General
A huge shout-out to Auto&General. My garage was flooded during the recent heavy rains in Cape Town. Claim paid out in no time. No hassling or haggling. I was fortunate enough to have dealt with two super claims consultants, Shanay Jacobs and Fahiem Kliensmith. What a pleasure. Efficient, friendly and punctual. “I’ll call you back in 5 minutes” was exactly that. Not 5 days later. This proves yet again why I’ve been with A&G for almost 40 (and no, this isn’t a typo) years!
134 replies
Review Distribution
5 Star
7 (70%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (30%)