LB
Leonie B
Active since Feb 2010
8
Reviews
0
Industries
Reviews
8 reviews5 months ago
Shocking Customer Service - Lisa Raleigh
I registered online with www.lisaraleigh.com to purchase a rebounder. The registration online was done on the 11th Nov at 07:06am , I then received a welcome email to confirm the account on the 11th Nov at 07:07am. I processed my order and made payment for R6798-00 on the same day. Four hours later at 11:08am I received an email with the discount code of 15% which is valid for 48hrs. I immediately sent an email to marketing@lisaraleigh.com with no response. I contacted the store on the 12th Nov at 08:30am and spoke to Vanessa who said she would send my query to accounts. Emails back and forth with proof of the time stamp for each email and they will not refund me due to there system error , they will also not cancel the order so that I can re-order using the discount code and they will also not refund me 15% of my purchase. What they do offer is a 10% discount on my next order which does not match the discount code received for 15% Lisa Raleigh I am shocked with the response received. This is not acceptable customer service. Rebounders are not cheap. Please refund me the 15% as per below 5% Off with code Checkout5 (Spend R2500 and below) 10% off with code Checkout10 (Spend between R2500 - R5000) 15% off with code Checkout15 (Spend Above R5000)
53 replies
14 months ago
Excellent Service
Excellent Service from Level-7 and Openserve. The teams worked very well together and service was quick and efficient. Connected within four days.
0 replies
15 months ago
Subscription cancellation - still waiting
I have logged four calls with the call centre to cancel my subscription and get told someone will call me back. No one has bothered to contact me. When you try and cancel online you get an error. This is shocking service from Rain One. What do I need to do to sort this out ?
424 replies
71 months ago
Charged for a sim that has not been activated
They have deducted money for a sim that is not activated and now I cannot get a refund. I have four reference numbers for logging a complaint and still no reply. Shocking Service
0 replies
81 months ago
Shocking Service
I would like to know why the customer service in the Debtors Dept is so shocking !!!! I have had a query on my account since Feb 19 where an email was sent to me confirming that the Beame Protect was cancelled , to date it has not been cancelled and I am still billed every month. When I am contacted by one of the staff the call is cut off and the conversation is never completed. When I request a call back on the app I am not contacted. I send emails to customer care with no reply. PLEASE SORT THIS OUT !!!!! I pay my subs monthly but I will not pay for a service that I did not request.
210 replies
88 months ago
Bad Service.......... Unacceptable
My salary has been cut by 60%, the lady from Absa Collections Ntabiseng said that once I have paid the outstanding amount the branch will put a hold on my account so that no extra charges go through and all transactions for this account will be stopped. The amount that I pay monthly will then start reflecting and slowly I will see my balance being reduced. I went into the branch on Fri Absa Reds Mall, spoke to Sandra, she advised that the hold can only be put on your account by the Collection Department. She called the Collection Department as per my request and spoke to Danielle, they say the branch must put a hold on the account. To date nothing has been done, Absa staff from both offices just say it's not up to them, both blaming each other, so where does that leave the customer, why is it so difficult to do the necessary, why can Absa not take ownership, they are always demanding but not delivering. This service is not acceptable, I want assistance please, why must I always go in, why must I always be the one to call and follow up.
210 replies
114 months ago
Bad Service
<p>Hi, </p> <p>I took out a new contract at Chatz Mall @Reds at the end of May. I did not receive a copy of my contract. I went to the shop on the 20 th of Nov and the sales person Aviwe said he would email me a copy. To date I have not received anything. I have left numerous messages for Raymond the manager to call me but he is always out. I cannot get a copy of my contract from anyone else according to VODACOM. </p> <p> </p> <p>Please advise what I should do as the after sales service from Chatz Mall @ Reds has been unacceptable. </p>
56 replies
120 months ago
Shocking Service at Centurion Hyper
<p>On the 7th of May I was shopping at the Centurion Hyper , I am a pensioner so I receive discount vouchers on a monthly basis. I went to the cashier and handed her my vouchers for the PnP items I purchased and started unpacking my trolley , I always unpack the items that correspond with the vouchers first then the rest of my shopping, so that they can check when putting through the items.</p> <p>At the time the cashier did not check the vouchers and packed my trolley , after packing everything she unpacked the trolley again and said that I was not gong to get R1 off the bakery as the bread did not fall under the bakery. She then accused me of stealing from the cashier and proceeded to check each item. I do not need to steal R1 when I am purchasing for R1023-89.</p> <p>Charmaine Mahwayi was extremly rude and abusive to me , this incident took place at 12-35pm.</p> <p>I reported this to Pick n Pay via there website and a lady from customer services called me on Monday last week , to date I have received no feedback from Pick N Pay , is this the way your staff treat there customers ? And get away with it ? I handed in my VIP booklets as I will no longer shop at the Hyper but will support my Family Store where I get good service with friendly staff that are helpful and polite.</p> <p> </p> <p>I expected more from Customer Service , and I trust you will treat this matter as URGENT !!!!!!</p>
53 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)