ZS
Zuneid S
Active since Feb 2010
10
Reviews
0
Industries
Reviews
10 reviews4 months ago
Poor Service
I have been waiting for a delivery for a week. No one takes responsibility of of ensuring the package is delivered. The worst delivery comopany that I had ever dealt with. they have been promising to call back. No one calls you back. This type of service will be their downfall.
0 replies
14 months ago
Internal ***** at GAME
Good Day Jat Game. I made an online purchase on the 22 February at 10:51 for a laptop and a laptop bag to the value of R7698.00 with my Game store card. The order number is ***XX. After confirming and payment of the purchase, the system indicated that a QR Code will be emailed to me of which I can use to collect the items after 14:00 on the same day. I called 0861426322 at 11:04 to inform them that I did not receive the QR code and was told that the QR code will be sent around 14:00 and if I do not get the code at 14:00 I must call back. At 14:49 I called back to inform them that I still did not receive the QR code. The lady advised that she will call the online store at Game Rosebank and I must hold on. I waited for about 20 minutes and disconnected the call. I called Game Rosebank and was told that there is one person working at the online store. That person is on lunch and I must call back at 15h30. At 15h23, Thato from Game Rosebank called and I informed him that I did not get the code and I need to get my daughter to collect the laptop today. Thato confirmed that my daughter can collect the laptop and she must ask for him when she is at Game. When my daughter arrived at Game and spoke to Thato, he told her that someone collected the laptop and that person had the QR code. I called my daughter on her cell phone and spoke to Thato and asked him how did that happen when I did not get the QR code but someone got it. He could not explain. He then asked his manager Ronald to speak to me and he said we can’t get the laptop as the store has already issued the laptop. I relayed the entire situation to Ronald but he insisted he could not give my daughter a laptop and laptop bag. Due to Games negligence, I do not have the items that I purchased. No identification was verified from the person who collected the laptop. Ronald advised that he will investigate and get back on the 23 February at 09:00. I called the store at 11:00 to speak to Ronald and he advised that the online store indicated to him that the QR code was sent. I indicated again that I do not have the QR code via email or sms. The only email I have received was the confirmation order from Game, of which he requested I email to him. I duly did and did not receive a response since. This is a frustrating experience with Game.
177 replies
23 months ago
Appalling Service
I believe that Home Connect was bought over by Afrihost. I am hoping to get some assistance. HP Logo WRITE A REVIEW Review of Home-Connect Z Zuneid 7 reviews | Active since Feb 2010 31 May 2024 at 06:00 Appealing Service I had requested for my fibre to moved from my old address to a new address. A technician was dispatched on the 27 May 2024 and arrived at 8am. By 12:00, the technician could not get the connection right and left my premises to do another job. The technician advised that he would return in 2 hours. After a few phone calls to the technician, he arrived at 15:45. He continued to try to fix the problem, while also drilling holes and making my freshly painted apartment dirty. The technician left at 16h30 and advised that I will have the fibre connected in an hour. At 20h00 I messaged the technician to inform him that I do not have fibre. The technician arrived the next morning 28 May 2024 at 8h30 with another technician. They ********** the installation that was done the previous day and re-installed the lines and advised that I will have connection the same day. I was not connected. I called the call centre support and was informed that Vumatel is responsible for the activation and that I have to wait. I spoke to a call centre team leader by the name of Muzi, who could not help. My contract is with Home Connect. I called again on the 30 May 2024 and cannot get any assistance from anyone. In the meantime, I am still paying for 100 download and 100 upload fibre that I have no access to. It is almost the end of the day on the 30 May 2024 and still no response from anyone. I have requested to speak to a manager and was informed they are unavailable and in meetings. To make matters worse, Home connect advised that if I want to cancel, I must give 30 days' notice. My point is 30 days' notice to what service/fibre that I do not have. I would never recommend Home Connect to anyone. They have been the by far the worst organisation that I have ever had to deal with.
0 replies
23 months ago
The Service Just Gets Worse
A week has gone by and still no fibre. Everyone I have spoken to has **** including the staff that deal with escalations. It's pathetic really. Home Connect is the worst company that I ever had to deal with. They lack professionalism and integrity.
53 replies
23 months ago
Appealing Service
I had requested for my fibre to moved from my old address to a new address. A technician was dispatched on the 27 May 2024 and arrived at 8am. By 12:00, the technician could not get the connection right and left my premises to do another job. The technician advised that he would return in 2 hours. After a few phone calls to the technician, he arrived at 15:45. He continued to try to fix the problem, while also drilling holes and making my freshly painted apartment dirty. The technician left at 16h30 and advised that I will have the fibre connected in an hour. At 20h00 I messaged the technician to inform him that I do not have fibre. The technician arrived the next morning 28 May 2024 at 8h30 with another technician. They ********** the installation that was done the previous day and re-installed the lines and advised that I will have connection the same day. I was not connected. I called the call centre support and was informed that Vumatel is responsible for the activation and that I have to wait. I spoke to a call centre team leader by the name of Muzi, who could not help. My contract is with Home Connect. I called again on the 30 May 2024 and cannot get any assistance from anyone. In the meantime, I am still paying for 100 download and 100 upload fibre that I have no access to. It is almost the end of the day on the 30 May 2024 and still no response from anyone. I have requested to speak to a manager and was informed they are unavailable and in meetings. To make matters worse, Home connect advised that if I want to cancel, I must give 30 days' notice. My point is 30 days' notice to what service/fibre that I do not have. I would never recommend Home Connect to anyone. They have been the by far the worst organisation that I have ever had to deal with.
106 replies
23 months ago
Appalling Service
I requested for my fibre to moved from my old address to a new address. A technician was dispatched on the 27 May 2024 and arrived at 8am. By 12:00, the technician could not get the connection right and left my premises to do another job. The technician advised that he would return in 2 hours. After a few phone calls to the technician, he arrived at 15:45. He continued to try to fix the problem, while also drilling holes and making my freshly painted apartment dirty. The technician left at 16h30 and advised that I will have the fibre connected in an hour. At 20h00 I messaged the technician to inform him that I do not have fibre. The technician arrived the next morning 28 May 2024 at 8h30 with another technician. They ********** the installation that was done the previous day and re-installed the lines and advised that I will have connection the same day. I was not connected. I called the call centre support and was informed that Vumatel is responsible for the activation and that I have to wait. I spoke to a call centre team leader by the name of Muzi, who could not help. My contract is with Home Connect. I called again on the 30 May 2024 and cannot get any assistance from anyone. In the meantime, I am still paying for 100 download and 100 upload fibre that I have no access to. It is almost the end of the day on the 30 May 2024 and still no response from anyone. I have requested to speak to a manager and was informed they are unavailable and in meetings. To make matters worse, Home connect advised that if I want to cancel, I must give 30 days' notice. My point is 30 days' notice to what service/fibre that I do not have. I would never recommend Home Connect to anyone. They have been the by far the worst organisation that I have ever had to deal with.
53 replies
25 months ago
Pathetic Service by GAME
I purchased a fridge online via the game website in December 2023. In February I called Game and informed them that gasket on the fridge doors are giving up and air is going into the fridge. Two technicians were sent. The first technician decided to adjust the legs and this resulted in the fridge making a permanent noise. He took photos of the fridge and advised the fridge must be replaced. The technician used a hairdryer to soften the gasket to make it look like the gasket was fine, but he realized it was not working. 2 weeks thereafter I called Game for an update. Another technician was sent to take more photos. He said he will forward the photos to his manager. In the interim I made about 6 phone calls.l to follow up. 2 ladies called me and confirmed that the N1 City Branch will be in contact to do the exchange. To date nothing has happened. Their customer service is pathetic. I should not be the one following up time after time. This will be my last purchase from Game.
159 replies
38 months ago
Pathetic Service - Disgusted by the way Standard Bank treats its customers
I have been calling Standard Bank Insurance from 23 December 2022 for an insurance claim. I have spoken to about four people and none of them are equipped to handle simple enquiries such as why a claim has not been refunded/paid. Every call that I made, the consultants had asked me for photos, of which I supplied. The insurer also requested photos of the completed work of which I supplied. Then they got an assessor to call me today (21/02/2023) to assess the damages. I informed the assessor the work was done by a private company and I had supplied the invoice to standard bank for a refund. On every call that I made, I have asked to speak to managers, team leaders, executive complaints - all are busy in meetings. No person in management is available at Standard Bank. I sent an escalation email to Joey Lategan - still no response. I hope to get a call/email from a person in authority if they can excuse themselves from a meeting that has been going on since December 2022
168 replies
79 months ago
Donot order from Billals
Do not order any food from this take away. Had few bad experiences with their mutton bunnies. Called to complain that their bunnies do not have meat. We were given 2 bones with no meat and a potatoe in 2 bunnies. But, the owner insists it cannot be. Ignorance to customer complaints shows the lack of confidence in your business. You want to believe all is good, however, a customer speaks volumes. We pay for our food and we expect the takeaway to keep their part of the deal. Anyway food was thrown into the bin.
0 replies
86 months ago
Pathetic Service at Capitec
I have a loan account with the aforementioned bank and wanted a settlement letter. So i dialled the required number and their IVR stated press 1 for English of which i did. Press 3 for a settlement letter of which i did. The call was answered only to be told that client services do not do settlement letters and i must be transferred to the Collection Dept. When i got through to the Collection dept, they also said they cant help and only client services can help and the call was transferred. This happened 4 times and eventually someone said that i must go into the bank for a settlement letter. So I asked the question: why cant you give me a settlement letter? I have selected the correct option available to me. i also asked if the systems in the branch are different to the client service and collection departments and was informed with a Yes. I requested to speak to a Manager, Director or CEO and was informed that they do not take calls. I am sure if your organisation is not performing at an optimal level, you would want to know! Instead i was told i will have to speak to a Team Leader. I held on for over 7 minutes for this Team Leader. Guess what, the Team Leader didnot take the call and the call was cut. So to the management of Capitec: is the settlement letter option on the IVR not an option? If not, please remove it! Oh and bear in mind that i paid for the telephone cost of which i received absolutely no service I am Disgusted by bank that is in news for good service. This type of service is intolerable. If a Managing Director of this not too busy, they are welcome to call me on ********** 786.
112 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (100%)