KK
Koos K
Active since Aug 2022
4
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0
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Reviews
4 reviews12 months ago
Nebank poor customer service
See money differently - NEDBANK, and they mean it. I have had a Nedbank credit card for decades now. Recently, I offered it for payment twice, and both times it was declined. Imagine how it feels in front of the public. I paid the Nedbank branch at Langeberg Mall a visit where I was informed that there was a block on my account and I need to Fica anew. So done it would take 48 hours to clear. A few days later I again offered the card for payment. Just for it to be declined again. That did it for me and I returned to the Nedbank branch Langeberg Mall. This time to close my account and walk away from the bank. This is where the fun really started. As it was a card issue, I selected the card service option on the machine and sat in the que. Called by a service agent I requested the card cancellation. Like a ton of bricks, the manager stormed and instructed me to get a different ticket and fall back in the service row. After some time I was called to the managers office. Again requesting my account to be closed, she informed me that I can not do it as there was still a block on my account. After some aggressive finger tapping on the computer she informed me that in due course she will phone me to advise the reactivation of my account, following which I can return to the branch to start the cancellation procedure. True to her word, she called me to inform that my account was eventually reactivated. This morning I was back to the bank, only to be told that the bank can not help me, that I would have to telephonically contact the credit card division, as only they can do it. Now my frustration with the poor service was fever pitched. They offered to send the credit card division a notification of my intention so that they will contact me. Seeing the run around to now, I can only imagine what is next. Nedbank - see money differently to them imply: while the money is in the bank, it belongs to them. If I want it, I have to content bank manager with the customer sense of a crow and a system set to the benefit of the bank and staff, not me.
0 replies
23 months ago
Do not buy Revov products
I bought a Revov 12 Volt 200 Ah li fe battery three years ago. The battery performed well for just over 2 years. Then both the charge and discharge ports switched off and I could not switch it back on. After updating the app on my Cell, I tried again unsuccessfully. Even the Suppliers could not get it back on. The unit was sent to the manufacturers in Cape town. After inspecting it, the technician reported as follows. “They can break the casing, balance the cells, repackage it in a new casing, and it would be good again”. I would have had to pay the cost of a new casing. This did not make any sense to me as the smart battery bms has a cell balancing feature and last time I looked the cells were well balanced. I responded that the battery was still in the guarantee period and they would have to fit the bill. They refused. I had the battery dispatched to a reputable specialist on renewables. They broke the casing, disconnected and reconnected the bms after that the battery worked 100%, but the broken casing made it unserviceable. We strongly suspect that the bms firmware/software had a bug causing the problem. Connecting and disconnecting the bms reset the battery. On these batteries (unlike most other smart devices) it is not possible to update the bms firmware or software via the bluetooth connection. Therefore the need to break the case. For this oversight now cost me around R 11 000. Interestingly, the supplier stoped stocking Revov batteries for the return rate was approximately 30% with Revov not honouring their warrantees in most cases. I would certainly not recommend any to buy Revov products.
0 replies
38 months ago
Dump The Courier Guy as your delivery service provider.
This business not only render pathetic services but have no sense of customer services. They also practice dubious business practices. Here are the facts: I reside in Hartenbos and ordered a product from Tswane on 12 April 2023. The original supplier responded promptly allowing a link to track the progress of the package. On the mornings of 18, 19, 20, 21 and24th April I received a system generated notice suggesting that the parcel is out for delivery by the end of the day. At no time was the delivery for the day cancelled, fulfilled or apology for the delay expressed. On Monday 24 was a delivery attempted upon which I refused accepting the parcel. Low and behold, before end of the day 24 April 2023 did I receive a mail announcing the package has been delivered and accepted. This is an utter lie and tantamount to ***** in the extreme. Suppliers of products: please check on the performance and ethics of your service providers. There are other better performing and far more ethical delivery services that I can think of. Change your provider The Courier Guy can not be trusted with your good name and service. I do not wish to mention the name of the original supplier of the products as their service have been exemplary. These are the facts an I have the documentation to back up my complaint.
0 replies
46 months ago
MTN Bullies with no loyalty for decades old customers
Can you believe this single line contract termination notification: “Your contract term has ended. Your contract has changed from R173.04 to R828.308 month to month term”. It is insane!
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