TM
Tamsyn M
Active since Sep 2022
8
Reviews
0
Industries
Reviews
8 reviews1 month ago
Disheartening and frustrating Process
Dear Complaints Department, I am writing to express my dissatisfaction and frustration regarding the difficulties I am experiencing in attempting to make a claim on my late mother’s funeral policy. My late mother. had an account with Ackermans. We informed Ackermans of her passing, and they confirmed that her account has been settled and closed. They also advised that she had a funeral policy and provided contact information for IUA to assist with the claim process. I contacted IUA as instructed, and the first agent I spoke to informed me that she would send an email outlining the documents required for the claim. However, she also mentioned that the policy appeared to have been cancelled, though she assured me they would look into it and that I should still submit the documents. After waiting over an hour and not receiving the email, I called IUA again. The second agent promptly sent the email with the required documents, and I began gathering the necessary paperwork. To my surprise, I later received an email stating that my claim could not be registered because the policy had been cancelled. This makes no sense to me, as my mother would never have cancelled her policy. I personally assisted her with all her affairs, and she always kept me informed of any changes. We paid her Ackermans account faithfully every month, and there was never any discussion or indication of a cancellation. I am disputing this decision because it contradicts the information provided by Ackermans, who confirmed that my mother had an active funeral policy. It is disheartening and frustrating to now face such a confusing and drawn out process, especially during this difficult time of grieving the loss of my beloved mother. I request that a competent senior representative investigate this matter thoroughly. It is unclear how or when the alleged cancellation occurred, and I believe this has not been properly looked into. My family and I do not need this additional stress while mourning our loss. I look forward to your prompt assistance in resolving this matter
159 replies
4 months ago
Bad service
I’m very disappointed in the service received at ABSA Zevenwatch branch. I went there in good faith trying to open my 11 year old son an account so he can start saving on monthly basis. I went to the branch got assistance however the process took way longer than expected and bear in mind I have a 12 month old baby that gets restless after sitting to long in a close space. I provided all documents and not once has consultant mentioned that there was an issue with the system. After 2 hours then she advised that she had to reboot system and process everything . Then she try process everything again I scan my finger prints and everything. She advise that my son account on hold and will contact me with an updated cause I wasn’t able to register on mobile app yet cause I was ready to wire my son money into his account. I haven’t heard any from the consultant . I decided that I’ll email to find out what is happening. She only responded then letting me know that 3rd that Dec that There was still a hold on his account hence the reason the app did not work.. The hold was removed on the 3rd Dec and should try the app if it doesn’t work I must go back to the branch. I feel like my time isn’t being respected and there wasn’t anything else that they try to do to get this resolved. I sent her email saying the following. I must be very clear: I cannot simply come back into the branch. On Monday, I waited over two and a half hours in the office. I had my baby with me, and as someone who is also responsible for caring for my sick mother, I do not have the ability or flexibility to keep travelling back and forth to the branch. This situation is causing significant inconvenience and is not sustainable. Given these circumstances, I expect this matter to be urgently escalated to your manager or the appropriate department so that it can be resolved without requiring my physical presence again. Please treat this issue as a priority and provide a solution as soon as possible. To Janine Fabrik sale consultant at Zevenwatch on the 3rd Dec 2025 . It’s now the 5 December and no response and feels like I’m being ignored and not valued as a customer. All I wanted was to open an account not this roller coaster and jumping through hoops to just get an account open. The people are to relaxed with clients which is really unprofessional and will lose a lot of business because of this. I really don’t want to sacrifice time for no guarantees of this being resolved . Now it feels like I’m being penalised for this system that not working with my time and cost money to travel.
53 replies
14 months ago
Disappointed poor service
Dear Momentum medical aid / Baby Yumyum Team, I am reaching out regarding a billing dispute R650 from Medwell SA for the 2nd visit on 05/12/2024 related to the nurse home visit for my baby, Autumn Rose, under the Ingwe Option. I have attached TnC on email below status the following. Your terms and conditions state: "We know how stressful it can be to leave the house with a newborn, so for your convenience, we will organise for a nurse to come to you. On the Ingwe Option, you have access to a nurse home visit the day after your return from hospital and a nurse visit 2 weeks after your initial nurse visit." Given this clear wording, it is my understanding that both visits should be covered. However, we were recently billed R650 from Medwell SA for the 2nd visit on 05/12/2024, which contradicts the stated benefits. I’ve been back and forth with medical aid telling me different stories that it’s cover then it’s not. I called again telling me now it only covers one visit. TnC are misleading and no one mention once that two visits are not covered. Furthermore, when we initially called your call center to inquire about immunisation, we were informed that immunisation was not covered—but at no point was it mentioned that the nurse visits themselves would not be covered. Had this been communicated upfront, we wouldn’t have proceeded with the booking in the first place. Since my daughter’s birth, dealing with Momentum has been more of a struggle than a support system. My partner and I have spent excessive time resolving issues that should have been handled smoothly by our medical aid—something we pay for consistently and expect to work efficiently. Please clarify why this charge has been app**** and rectify the situation accordingly. I expect a resolution as soon as possible. Looking forward to your prompt response.
53 replies
14 months ago
Extremely disappointed
Dear Spur Customer Service, I am extremely disappointed with the experience my fiancé and I had at the Zevenwacht Spur on 16 February 2025. We ordered our meals, and my fiancé’s chicken was served raw inside. I had noticed the chicken looked suspicious, but by the time we realized, he had already eaten a few bites. Shortly after, he started feeling nauseous. Despite how serious this was, we remained calm and informed the staff. We were given a replacement meal, but to our frustration, the chicken was so dry and overcooked that it was inedible—we had to throw it away. To make matters worse, my fiancé became extremely ill. He was vomiting the entire evening and could not keep anything down. We almost had to rush him to the hospital, but luckily, we had medicine at home. However, he still developed complications from eating the raw chicken, which is completely unacceptable. We spent money on food that was not only unsafe but also of poor quality. This level of negligence is shocking, especially from a well-known franchise like Spur. Serving raw chicken is a serious health hazard, and the lack of care in preparing the replacement meal only added to our disappointment. I expect a prompt response on how Spur plans to address this situation. Given the severity of what happened, a refund or appropriate compensation is necessary. Additionally, I urge you to take immediate action to ensure food safety at this branch so that no other customer has to go through what we did. Looking forward to your response. Sincerely Tamsyn Maart
0 replies
31 months ago
Disappointed delight *******
I’m very disappointed in this account I recently opened up n received credit to purchase a cellphone the interest rates was Ridiculously high n forced to pay for insurance which takes even longer to pay off. I settle 5th Oct 2024 paid R10901.80 in full . The balance was zero and wanted to close this account. To my surprise I got an sms stating I need to pay 219.01. It’s interested that was built up from a zero balance. How can I be charged interest fee when I settled this account I refused to billed for something I settled and disputing this amount and want this account to be closed.
131 replies
42 months ago
APPALLING SERVICE
I am very disappointed at the very poor service that I have received from webchat consultant Lungile from the mrp group one the 9th Nov 2022 time 6;17pm. This agent wasn't helpful at all and did NOTHING to assist me with my simple enquiry. I was not even able to get the information I was looking for. I had an horrific experience with purchasing items with mrp online store before. I have made two online orders separately. The first item was ordered on the 29 Oct 2022 and the due date for the item to be delivered was the 4th November 2022 . I keep checking my status on mrp app and just shows shipping and no further updated. I become concerned when my second item arrived at the store and my very first order is still pending. I have tried to contact mrp app webchat and the waiting time is ridiculously long especially, when I had to spend all my time on my lunch break chasing up on an issue and not being able to get any type or assistance. I have finally gotten threw to Lungile and this agent just basically told the system isn't responding and I should resend my query again the next day and ended the chat immediately not allowing me to respond . That is basically called call avoidance and I wish for this appalling behavior to be dealt with area manager because you cannot treat customers like that. I basically wasted my entire time and still haven't gotten an updated on my online order and would like to know what the delay is??????
0 replies
44 months ago
Worst online shopping customer experience ever
I have a complaint regarding an online order which I have placed in the time of purchase. The selected item was in stock and the transaction was processed and payment was taken successfully. A few days later I have received an email from mrp confirming that the items I have paid for is out of stock. I do not understand why the online app indicated stock was available and after my money has been taken, indicated that there is no stock available. I'm disappointed and it's not the first time this had happened. I gotten an email to confirm that my parcel is in stock to be collected and when arriving and checking my items. There were 3 items missing from my order. The amount for that items was never credited back to my account. This is a huge inconvenience due to the fact that I could have used the credit to purchase other items in store. This is so unprofessional and I don't think I will order online due to the recurring stock issues and failure to refund credit due for out of stock items. I have emailed Mr price no response what so ever and they still haven't refunded my credit back for the 3 items that wasn't delivered.
74 replies
44 months ago
Liberty Life is honestly the worst company that I have ever dealt
Liberty Life is honestly the worst company that I have ever dealt with in my enter work career. I am very disappointed in the poor customer service that I have experience this far. When I started working at my previous employer. Their provident fund was with Liberty Life which wasn't my first choice since joining. I have never received a letter or email confirmation of my provident fund details with my member number from Liberty and they been deducting provident fund from my salary each and every month. Since leaving the company it took me almost a year just to find out whom my provident fund is with. Since i have left I have never received any type of communication about my provident fund that with them and I had to spend hours on hold on the phone to try and get this information, which is truly horrific why should I be doing all the run around just for this company to pay out money that belongs to me. I had to fill in a form on liberty website in order for an advisor to contact me. The only interest this advisor had was for me to keep my found even though i made it clear that i like to withdraw my claim. It took him over a week just ti email me the phone after constantly chasing up it. I have finally received the form and the main problem i have and been stuck over a month trying to get the fund member which is requirement when the formed is filled in. I I have contact the advisor and he said that i needed to call corporate department on 011 558 2999 after a whole hour holing on the phone i finally gotten threw and was advised that due to the POPI ACT that they not able to provide me with that information and won't be able to verify me if thought they are able to pick up my details with my ID number which doesn't make any sense. I have sent a text to Sydney which is my advisor and his been ignoring my messages and not helping me at all with this, I don't see why Liberty has advisor that doesn't have any interested in helping paying clients. I am not able to get in contact with my previous employer to get any details. This has been a complete nightmare and all i want is to just withdrawal my claim. This is the worst experience I have had with a company which is so unprofessional. I still haven't received my member number to complete the form yet.
74 replies
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8 (100%)