LB
Laurika B
Active since Sep 2022
7
Reviews
0
Industries
Reviews
7 reviews15 months ago
Raw chicken and pathetic response to my query
Good day. Went to Houtbay for a drive, bought KFC there and went home. Stay in Mitchells Plain. Got home...suprise suprise the chicken is ******. Had to go and get Steers. Contacted KFC and they wanted more info. Sent them the info. Got a call from Houtbay branch, telling me that I must come all the way from Mitchells Plain to Houtbay to fetch another batch at KFC. I mean really now? No substitute, no voucher, just come and spend a lot of petrol to get your KFC. Then now I get an sms from KFC saying they cant get hold of me and the case is closed from their side. Unacceptable and unprofessional. This is the last time I ever buy KFC again in my life.
0 replies
17 months ago
Excellent service from Byron Stuurman
One of their Customer Care Custodians, Byron Stuurman, assisted me with my queries and exchanges several times. He is super efficient and professional. My issues were sorted in no time and he kept me updated. He is really a gem for the company. Thank you Byron, you set the bar high for your fellow associates. Kkeep up the good work
0 replies
20 months ago
The Rain call center operator, Jonathan du Toit, was extremely helpful and patient
The Rain call center operator, Jonathan du Toit, was extremely helpful and patient. He explained the process in detail to me and Anthony soldaat. Thanks Jonathan
53 replies
25 months ago
Worst banking service ever
Worst bank ever. Had a nightmarish experience since the start of opening my son's account. I went to open an account at Nedbank Seapoint for my son and it took the consultant more than 40minutes to complete the application. Apparently I had to open an account and then I needed to link another account to mine as he is a minor. I was informed that both cards will be delivered at the Seapoint branch. I got an sms to pick up the cards. Me and my waited for 1hour 55minutes to be served, just to be informed by a consultant that only my card was available at that branch and my son's card was delivered at the bellville branch. This didn't sit well as the process was already taking forever since application date. I asked to see the manager. I told her how I felt and said that they must cancel the card in Bellville and issue me with a replacement card for him. After receiving these cards I started to deposit money in his account. Surprise surprise a month or so later I wanted to withdraw money at the ATM and was informed that I was exceeding the withdrawal limit even after I tried withdrawing a R20. I went to the Seapoint branch again. After 30 minutes of waiting the consultant informed me that the card from Bellville was still on the system but inactive. The card that I requested for my son previously at that branch was not even showing up. He said he will cancel it and activate the replaced card. But there was another condition, even though there was money in the account the replacement card would not be actived till I made a deposit into that account at the ATM. It would take 48hours for the account to be activated after the deposit. I lost it and informed him several times that I want to close the account. He told me he can't as I had to wait for the account to be activated first then had to come back to close the account. I just gave up , went to the ATM and made a deposit. A week later, I can't withdraw money, the old card is still on the Nedbank money app and there is no sign of the replaced card on the app. This means I have to go back to the bank again. I only feel negativity towards this bank. Patheticly poor service, especially the Seapoint branch. I have never ever experienced this type of service anywhere. I'm so frustrated with them
0 replies
40 months ago
Bad service from Mellins
I went to Mellins on 29 November 2022. The optometrist there gave me excellent service and after my session with him he informed me that the lady at reception will assist me. She gave me some frame options and I told her that I will return for the quotes as my lunch was over. I asked her about the trial contact lenses and she told me she was going to speak to the Optometrist and revert back to me but she never did. She called me and asked me when can I come in and I told her the date and time. When I got there she never compiled quotes so I had to wait. After a while I got the quotes and decided on the relevant one for me. She told me that it would take 7-14 days. I also asked about the trial contact lenses and she forgot to ask the Optometrist but she will ask and get back to me. It never happened. On 13 December 2022 I called and asked when is my glasses arriving and what about the trial contacts. That is when she went and asked the Optometrist and said he said my eyes not fit for contact lenses. Also that my glasses didnt arrive yet as it takes up to 14 working days. On 19 December I she clalled me for an appointment to be trained on how to use my contact lenses. The appointment was scheduled for 20 December. I went there and was told maybe I should reschedule as the Optometrist have other appointments too and I was 10 minutes late. She then informed me that she forgot to tell me that it would cost and additional R300 for the session to be shown how to use the contact lenses. I was not happy with this new surprise. I asked about my glasses and was informed that it has not arrived. This was the 14th working day after my order was placed. After the very efficient and professional Optometrist tried to show me the use of contact lenses, we decided to reschedule the session. I told him that I would reschedule for the ETA of my glasses. The receptionist said my glasses would be there on 23 December, so I scheduled an appointment for then. This was going to be 18 working days later. I got a reminder from Mellins at 11:59pm that I got an appointment at 23 December 2022 at 05:34am. This was weird. The next morning I was called about my appointment and I asked if my glasses arrived yet as promised and was informed no. I said that I wont attend the appointment as I needed my glasses too. Today marks 23 working days later and I haven't gotten any feedback from Mellins in regards to my glasses. I am very disappointed in the service from Mellins. For the price you ask, over R9000 for the glasses and an additional R300 for training on contact lenses, I must say the service is super bad. The Optometrist is the best and very efficient but the receptionist is disappointing. I want to cancel everything and go to another optometrist.
0 replies
42 months ago
DSTV not working as usual
Good Day This is the second time where my extra view just go down and gives a e143-4 message. I did not touch any cables but its not working for the past three weeks. Im paying for a service not working.
396 replies
44 months ago
Multichoice is the worst company in the qorld
I bought a new explora. On 27/08/2022 I asked Multichoice to remove the old decoder and add the new one. Instead the agent added the new explora and removed my extra view and added an inactive extra view. Asked her to fix her mistake. Instead she added movie on my account. I called in the next day, my correct extra view was added but now it said E143 error. Now my account showed 2 x Exploras and 1xExtra view. Monday I called again and they removed the old Explora but I still had error E143 on extra view. The extra movies subscription was also removed. Tuesday I called again and the agent said he couldn't fix it I must get an installer. I said no as I am not paying someone for the mess Multichoice created. Then instead of fixing my account he limited my views on the DSTV now app. Wednesday I called yet again. No help. Thursday my services was made inactive. No DSTV for me. I called they said the manager will call me back. Friday I call in, everyone is working on my account but its not resolved. Apparently the agents added extra movies and the Indian channel to my account on Thursday. So yet again instead of fixing they created more problems. Now I'm sitting with an incorrect bill, no dstv and I paid for the month of September already. Paying for services that I cant use. I called everyday and was left on hold for hours everyday and nothing was resolved. I only wanted one explora to be made inactive and another one made active and now I'm sitting with no DSTV at all. This is the worst service ever. MultiChoice must get competition as they are incompetent
148 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
1 (14.285714285714286%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)